Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“판매자가 사용한 운동화를 보냈는데 뒤꿈치에 긁힌 자국이 있어서 좀 실망했어요. 그래도 무료로 재매칭해줘서 교환품은 멀쩡하고 새것에 미사용 상태라, 결국 큰 문제로 번지진 않았어요.”

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Posted 3 months ago

“고객지원팀 진짜 유능해요, 제가 알아채기도 전에 배송 추적 링크 오류를 고쳐주셨어요. 완전 믿음직함.”

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Posted 3 months ago

“이 운동화 진짜 말도 안 되게 싸게 건졌어요, 설마 이 가격에 살 줄은. 완전 횡재.”

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Posted 3 months ago

“처리에 7일 정도 걸렸는데 그 뒤로는 발송이 빨랐어요. 전부 말한 시간에 딱 도착해서 불만 없음.”

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Posted 3 months ago

“処理に7日くらいかかったけど、その後の発送は早かったです。全部言われた通りの時間に届いて、文句なし。”

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Posted 3 months ago

“サポートチームが本当に優秀で、追跡リンクの不具合を私が気づく前に直してくれました。めちゃくちゃ頼りになる。”

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Posted 3 months ago

“返信が早くて気が利いてて、最初から最後まで気持ちのいい体験でした。すごく話しやすいスタッフさん。”

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Posted 3 months ago

“完璧な状態で、梱包がしっかり役目を果たしてました。箱に傷ひとつなくて、最高です。”

Novelship Pte. Ltd. 5 star review on 26th May 2026

Helpful Report

Posted 3 months ago

“このスニーカー、とんでもなくお得に手に入れました、まさかこの値段で買えるとは。掘り出し物すぎる。”

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Posted 3 months ago

“對波鞋以全新狀態送到，整體好專業。扣返一粒星係因為送貨比預期慢咗少少，不過對鞋夠靚都補返晒。”

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Posted 3 months ago

“客服團隊真係好掂，未等我擔心個追蹤連結出問題佢哋已經幫我搞掂。超級可靠。”

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Posted 3 months ago

“賣家寄咗對用過嘅鞋過嚟，後跟有刮花，講真有少少失望。不過佢哋幫我免費重新配對，換返嗰對都幾好，全新冇着過，所以最後都冇造成咩大問題。”

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Posted 3 months ago

“呢對鞋畀我撿到大便宜，諗住唔會咁價錢買到。抵到爛。”

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Posted 3 months ago

“處理大概用咗7日，之後寄出就快好多。全部都係講到做到嘅時間到，冇得彈。”

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Posted 3 months ago

“Processing took about 7 days, shipping was fast after that. All landed when they said, no grumbles.”

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Posted 3 months ago

“The support team was really amazing, sorted my dodgy tracking link before I'd even worried about it. Proper sound.”

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Posted 3 months ago

“Trainers arrived in mint condition, very professional all round. Knocking a star coz delivery was a touch slower than I'd hoped, but the kicks made up for it.”

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Posted 3 months ago

“Shipping took ONE MONTH to New Zealand!!! I ordered on 25th April and had them delivered 26 May despite Novelship saying approximate date of delivery 1-8 May. I tried to contact their customer service team numerous times and was completely ignored every time. Sadly wouldn't order from this company again in a hurry.”

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Posted 3 months ago

“I had a disappointing experience with Novelship. I purchased Nike Zoom Rival Waffle 6 shoes, order BPGR18QE2G, on 5 May 2026 and received them on 19 May 2026. The shoes were for my child’s athletic use. After trying them on indoors only, we found the actual fit was much smaller than expected and not like a normal EU 38. What concerns me is that other websites and retailers clearly warn that this model runs small and recommend sizing up, but Novelship’s product page did not mention this important sizing information at all. For performance footwear, this can easily mislead customers into choosing the wrong size. I contacted Novelship the next day and provided the requested photos of the shoe size labels. However, they refused any refund, exchange, store credit, or other practical solution, saying the labelled size matched Nike’s size information and the authentication tag had been removed. In my view, Novelship did not properly care about the customer receiving shoes that were not suitable in practical size. The return and exchange process was extremely difficult, and the after-sales support was poor. Based on my experience, I would be very cautious buying performance footwear from Novelship. I do not feel this was a trustworthy shopping experience.”

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Posted 3 months ago

“Arrived quickly, just as promised. Sound as a pound.”

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Posted 3 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,338 reviews