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Novelship Pte. Ltd. Reviews

4.8 Rating 10,511 Reviews
97 %
of reviewers recommend Novelship Pte. Ltd.
Company Reviews Metrics Info
4.8
Based on 10,511 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
95%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Novelship Pte. Ltd. Reviews

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Montrealspectre
Verified Buyer
“Got a fantastic deal on these. this price is a total win, no doubt.”
Helpful Report
Posted 1 month ago
Torontonoirline
Verified Buyer
“Had my question answered in minutes, and the rep was super chill about it. Felt like dealing with folks who genuinely care.”
Helpful Report
Posted 1 month ago
Elodie
Verified Buyer
“Delivered as promised, very satisfied with the timeline and condition was perfect so all good. Minus on the tracking bcs it's kinda late.”
Helpful Report
Posted 1 month ago
Elias
Verified Buyer
“Got a defective item first, but found a new seller and got a successful rematch. Replacement pair arrived well so it ended up alright.”
Helpful Report
Posted 1 month ago
Tama
Verified Buyer
“Securely packaged, no damage during shipment. Box came mint, sneakers looking sharp as.”
Helpful Report
Posted 1 month ago
Reeve
Verified Buyer
“Competitive price, decided to give them a try, satisfied. Shipping was a bit slower than I hoped, but still a good buy overall.”
Helpful Report
Posted 1 month ago
Mistborneaoraki
Verified Buyer
“Rare shoes! this pair were sold out elsewhere. Proper score for the price buzzing hard.”
Helpful Report
Posted 1 month ago
Pohutukawaecho
Verified Buyer
“Real solid service, helped me choose the sizing without any trouble.”
Helpful Report
Posted 1 month ago
Inara
Verified Buyer
“Shipping was fast, got the kicks right on schedule turned up clean and drama-free!”
Helpful Report
Posted 1 month ago
Yi-Ting
Verified Buyer
“賣家第一次寄的有瑕疵，不過後來幫我 重新配貨後收到的這雙是乾淨的，算是有挽回。”
Helpful Report
Posted 1 month ago
Lai-An
Verified Buyer
“實際到貨時間跟說的一樣，速度快到我嚇到。”
Helpful Report
Posted 1 month ago
Mrtmidnightrain
Verified Buyer
“價格透明，沒有奇怪的加價，CP 值真的高到爆。”
Helpful Report
Posted 1 month ago
Formosaflicker
Verified Buyer
“雖然比預期慢一點，但東西到時候狀況很好，整體還是順。”
Helpful Report
Posted 1 month ago
Mei-Chun
Verified Buyer
“鞋盒很結實，鞋子狀態完美，完全像新貨剛上架。”
Helpful Report
Posted 1 month ago
Hamin
Verified Buyer
“신발이 새것 그대로 오더라구요. 포장도 튼튼해서 배송 중 흔들림도 전혀 없던 듯!”
Helpful Report
Posted 1 month ago
Taewon
Verified Buyer
“퀵하게 발송돼서 약속된 날짜에 딱 도착! 흐름도 매끄럽고 전혀 스트레스 없었어요.”
Helpful Report
Posted 1 month ago
K-waveecho
Verified Buyer
“지원팀이 완전 신속하게 도와줘서 문제 해결이 금방 끝났어요. 대응도 상냥해서 기분 좋게 처리했습니다.”
Helpful Report
Posted 1 month ago
Neonhanriver
Verified Buyer
“가격 대비 퀄리티가 너무 좋아요. 이런 조합 흔치 않은데 진짜 득템 느낌입니다.”
Helpful Report
Posted 1 month ago
Hongdaegloom
Verified Buyer
“포장 상태가 엄청 깔끔하고 탄탄했어요. 박스도 흠집 하나 없어서 딱 마음에 들었습니다.”
Helpful Report
Posted 1 month ago
Ming Lun
Verified Reviewer
“Super bad experience with Novelship. I bought a pair of Birkenstocks from their website because I wanted to support a local brand, but the whole experience was extremely disappointing. Firstly, I placed an express shipping order on 4 Nov. I changed my mind shortly after and requested to cancel. Their policy states that an order can be cancelled if the seller has not confirmed or shipped it yet. I emailed them multiple times, but only on 6 Nov did they finally reply, saying the seller had already shipped it and they “need to be fair” to the seller. I accepted it even though the communication was very slow. Secondly, the express shipping—which was supposed to arrive on 11 Nov based on their website—only arrived on 18 Nov. There was no notification about any delay. I had to email them personally just to get updates, and their replies took forever. Thirdly, when the shoes finally arrived, the condition of both the box and the shoes was terrible. I genuinely have no idea who is doing their quality checks because it was honestly dog-shit level QC. Yet they still told me it was within an “acceptable range.” Absolutely shocking. Lastly, the joke of all jokes: the return amount they offered. They said the refund was “calculated by our finance team according to our standard policies.” What standard? They offered me only $98 for a $271 pair of shoes. I ended up going directly to Birkenstock in person and bought another pair—the condition was way better than what Novelship sent me, it cost an extra $20, and I can return it anytime if there’s an issue. Please don’t buy from Novelship. Just buy directly from the official store or use other platforms like SNKRDUNK or Carousell. Save yourself the frustration.”
Helpful Report
Posted 1 month ago
Novelship Pte. Ltd. is rated 4.8 based on 10,511 reviews
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