Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.79

4.8 Rating 11,620 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 11,620 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 6th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“しっかり梱包されていて、箱もとても綺麗でした。新品そのままで安心しました。”

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Posted 3 months ago

“出貨速度很快，時間抓得剛剛好。整體流程順順的，真的很安心。”

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Posted 3 months ago

“價格透明又實在，品質完全對得起價錢，買到真的很爽。”

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Posted 3 months ago

“So happy before Christmas i got the kicks right on schedule. Timing just nice, shiok experience.”

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Posted 3 months ago

“Had a lot of questions and the staff explained everything clearly. Very steady service, no stress lah.”

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Posted 3 months ago

“Worst customer service. It has been over 2 weeks since my order. My item hasn’t been shipped despite the original estimated delivery date being 10days ago. I have emailed and the customer will reply once and then not to any follow up emails. Save your money!”

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Posted 3 months ago

“Packaging was bomb, everything arrived perfectly intact. Shoes looked shop-fresh.”

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Posted 3 months ago

“Found a real bargain for a shoe, it was sold out elsewhere. For that price, honestly couldn’t pass it up!”

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Posted 3 months ago

“Price is fair shoes are nice. Overall, it’s good af. Would cop again”

Novelship Pte. Ltd. 5 star review on 15th December 2025

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Posted 3 months ago

“配送は日本まで思ったより早くて、全体的に満足です。商品も問題なく、クオリティは普通に良いと思います。この値段ならOKかな。また機会があれば利用したいです。”

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Posted 3 months ago

“Wasn't sure about ordering from Novelship,but had nothing to worry about, trainers were perfect, customer service was first class, will definitely use Novelship again if I can't find the trainer I'm looking for in the UK.”

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Posted 3 months ago

“The worst online buying experience ever! The Nike GO FlyEase shoes arrived too small. Before I could return the shoes, I had to pay $192 to Novelship as a processing fee. This was more than the price of the shoes plus freight. I then was made to send the does back with tracking cost $110. Novelship doesn't carry stock. It took 2 months to finally get the right size shoes at a cost of $500, for shoes that cost $150. Don't touch this company”

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Posted 3 months ago

“If I could give a zero, I would! I placed an order this morning and have been trying to cancel it ever since. When I made the purchase, the arrival date was before Christmas. When the order was paid for, the date was suddenty after Christmas. I no longer want the item I ordered but there is absolutely NO way for me to reach anyone. The order has not even been processed yet. I don't even have an email confirmation of my order...so basically, there is nothign I can do and I bet I'll have to pay the 50$ shipping fee for something I have wanted to cancel since the second the payment went through! I am SO frustrated!!!!”

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Posted 3 months ago

“Takes too long to be delivered. With the technology and connectivity in these days and age,it is highly unacceptable. Novelship can do better! 😡”

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Posted 3 months ago

“Had a really fantastic price, it is acceptable and quality shiok, really worth every cent lah.”

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Posted 3 months ago

“Chat was fast and helpful, the staff cleared my doubts super quick. Service damn solid, thumbs up sia.”

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Posted 3 months ago

“配送がすごくスムーズで、ほぼ予定通りに到着。履きたかった日に間に合って本当に助かりました。”

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Posted 3 months ago

“サポートが丁寧で、質問にもすぐ答えてくれました。対応も気持ちよくて、安心して買い物できました。”

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Posted 3 months ago

“Got a really good price on these one, real proper bargain for the quality. Well happy with the pickup.”

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Posted 3 months ago

“Its a scam! ABOID!AVOID!AVOID! Awful experience. The company failed to deliver my order and provided tracking that was never updated or recognised by Royal Mail/ParcelForce. No delivery attempt was made, no missed-delivery card, nothing. Instead of resolving the issue, the company demanded extra payment for redelivery, even though delivery was already included in the original payment. They then withheld the item and refused to issue a full refund, attempting to unlawfully deduct “fees” despite the fact that the product was never delivered to me at all. This issue has been ongoing for over two months with no resolution. Customer service repeats the same copy-and-paste responses, shows no understanding of the problem, and ignores basic consumer law. Completely untrustworthy company — avoid at all costs.”

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Posted 3 months ago

Novelship Pte. Ltd. is rated 4.8 based on 11,620 reviews