Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,338 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“発送も配送も早くて、週末前にはスニーカー手元に届きました。これ以上望むことないです。”

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Posted 2 months ago

“고객지원 응답 빠르고 대응도 매끄러워서 문의도 금방 해결됨. 한 번 배송 추적 재촉한 적 있어서 별 넷이지만 응대는 잘해주셨어요.”

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Posted 2 months ago

“저한테 딱 맞는 운동화 추천해주심, 진짜 정확하게 골라주셨어요. 주문 실수 미리 막아주셔서 감사할 따름.”

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Posted 2 months ago

“통관도 문제없이 부드럽게 통과했고 포장 진짜 튼튼했어요. 박스에서 꺼낸 순간 반짝반짝, 완전 만족.”

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Posted 2 months ago

“판매자한테서 불량품이 와서 신발 텅 부분 박음질이 삐뚤어져 있어서 좀 김새더라고요. 그래도 다른 판매자 연결해줘서 재매칭 성공했고, 교환품 상태도 좋고 새것에 미사용이라 그래도 받아들일 만했어요.”

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Posted 2 months ago

“이 퀄리티에 이 가격은 솔직히 말이 안 됨, 그냥 그저 그럴 줄 알았는데 완전 달랐어요. 좋은 의미로 배신당함, 최고.”

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Posted 2 months ago

“啲職員好耐性，問極都唔嬲，仲一條一條答得好仔細。服務頂級。”

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Posted 2 months ago

“賣家寄咗對有瑕疵嘅鞋過嚟，鞋舌縫線歪咗，有啲唔開心。佢哋幫我搵到新賣家重新配對，補返嗰對狀態都OK，全新冇着過，所以都算可以收貨。”

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Posted 2 months ago

“出貨同送貨都好快，週末前已經攞到對鞋。冇得再要求啦。”

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Posted 2 months ago

“客服回覆得好快，體驗都幾舒服，問題兩三句就搞掂。扣返一粒星係因為要追過一次運單，不過佢哋態度都好好咁回應。”

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Posted 2 months ago

“真係執到平嘢，其他鋪呢對鞋早就賣晒。價錢平到我以為睇錯，超開心。”

Novelship Pte. Ltd. 5 star review on 6th June 2026

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Posted 2 months ago

“Got a defective pair from the seller with a wonky stitch on the tongue, bit miffed. Found a new seller through them and the rematch was tidy, the item was alright, deadstock and unused so I'll let it slide.”

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Posted 2 months ago

“⚠️ WARNING: Think twice before buying from @Novelship I purchased a MIU MIU blazer on 12 May for MYR 2,726. It took over THREE WEEKS to arrive because of their own seller fulfilment issue. When it finally arrived on 4 June, it was the wrong size. The item is unused. Unworn. Tags intact. I contacted them immediately. Their response? A refund of MYR 1,783 — nearly RM1,000 less than I paid — with zero explanation. When I asked twice for an itemised breakdown of the deduction, they responded both times with "various factors assessed by our Finance team." That is not an answer. They then told me MYR 1,783 is their "final assessed amount" and that I can take it or leave it. So to summarise: — I waited 3+ weeks for delivery due to THEIR fulfilment failure — Item arrived wrong size — Item is unused and in perfect condition — They are withholding nearly RM1,000 of my money with no explanation — They have refused twice to tell me how they calculated this This is not a return policy. This is taking a customer's money and hoping they go away quietly. I have filed a formal complaint with CASE (Consumers Association of Singapore) and will be pursuing this further. Novelship — if you are reading this, you still have the opportunity to do the right thing. Order No. B1M5YQLWNM. #Novelship #ConsumerRights #Unfair #BuyerBeware #MIUMIU #FashionResale”

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Posted 2 months ago

“Shoes never arrived. Took my money, never posted then proceeded to say they were coming, then up the price by $100”

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Posted 2 months ago

“진짜 횡재했어요, 이 모델 다른 사이트에서는 이미 다 품절이던데. 가격 보고 두 번 봤어요, 완전 기분 좋음.”

Novelship Pte. Ltd. 5 star review on 5th June 2026

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Posted 2 months ago

“박스가 너무 튼튼해서 운동화도 흠집 하나 없이 도착. 포장하신 분 진짜 일 잘하심, 제대로 일하시는 분.”

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Posted 2 months ago

“발송도 배송도 빨라서 주말 전에 운동화 받았어요. 더 바랄 게 없네요.”

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Posted 2 months ago

“발송 속도 미쳤고 운동화 무려 하루 일찍 도착함. 기분 좋은 의외, 완벽함.”

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Posted 2 months ago

“직원분들 진짜 인내심 끝판왕, 몇 번을 물어봐도 다 친절하게 답해주심. 서비스 수준 너무 높음.”

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Posted 2 months ago

“出貨速度爆快，鞋子居然提早一天到。意外驚喜，完美。”

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Posted 2 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,338 reviews