Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.77

4.8 Rating 12,447 Reviews

96 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 12,447 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 21st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was an awful experience. Didn't even receive the shoes. My order was already delayed. I contacted customer service and they said it's all good and everything is in progress and it will arrive shortly. They said it's probably the courier. Then one morning out of nowhere, I get an email that the order was cancelled. Yes I got a refund but I am angry that they kept telling me the order was coming. I ended missing out on a couple of other pairs of shoes I was looking at that ended up selling out while I waited for the shoes I was assured would arrive on multiple occasions. Very unprofessional. The day after the cancellation, I got an email from them saying they had good news because they found the same shoe from the cancelled order. All I had to do was pay more than double the original price. That's not good news. That's a slap in the face to a new customer. So disgusting.”

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Posted 4 months ago

“Haven’t received my order it has passed a month i want to report for scam, please give me back my money or product”

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Posted 4 months ago

“I ordered the runners and got a confirmation of purchase and a supposed update. Since then, I have heard absolutely NOTHING from Novelship. No runners have arrived. I cannot reply via email and the website communication site also repeatedly fails. Be VERY careful dealing with this company. There is absolutely NO customer service. They therefore treat customers like dirt. Everything about them gives “scammer” vibes. VERY unhappy with this company. If I could give ZERO stars, I would!”

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Posted 4 months ago

“Disgusting company. Cancelled an order in May and was assured that a refund would be issued within 5-10 days. A month has passed and it still hasn't happened. Have sent multiple emails to them, asking about this. They answer the first mail, ask for an order reference, then ghost me. Will have to get my bank involved at this point, as these crooks are clearly intent on keeping my money. Avoid like the plague.”

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Posted 4 months ago

“Takes time to ship in NZ but the shoes are 100% Authentic.”

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Posted 4 months ago

“Packaging felt premium and safe, slid the lid off and the kicks looked gorgeous. Tidy bit of work.”

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Posted 4 months ago

“Competitive price, decided to give them a try and proper glad I did. Cheaper than the high street by a country mile.”

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Posted 4 months ago

“價格很有競爭力，想說試試看結果完全買對了。比實體店便宜超多。”

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Posted 4 months ago

“重新配對拖了一下，替換的那雙第8天才到，剛好趕上我的行程有點緊。不過全程都會即時更新進度給我，讓我知道事情到哪個階段，這部分我承認他們做得不錯。”

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Posted 4 months ago

“客服快又親切，換貨處理得跟星期天早晨一樣舒服。服務真的頂級。”

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Posted 4 months ago

“配送速度爆快，鞋子還提早一天送到家門口。被驚喜到，是好的那種驚嚇。”

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Posted 4 months ago

“包裝質感高級又安全，掀開盒蓋鞋子看起來超漂亮。手工乾淨俐落。”

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Posted 4 months ago

“配送スピード爆速で、スニーカーが1日早く玄関に届きました。いい意味で度肝抜かれた。”

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Posted 4 months ago

“サポート早くて優しくて、交換対応が日曜の朝みたいに穏やかに進みました。サービス最高ランク。”

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Posted 4 months ago

“値段がよくて、隠れた費用とかも一切なし。星4にしたのは決済時の為替レートがちょっと悪かったからで、それは銀行の問題で出品者のせいじゃないんですけどね。”

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Posted 4 months ago

“値段の競争力があって、試しに買ってみたら大正解でした。実店舗より全然安かったです。”

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Posted 4 months ago

“梱包が高級感あって安心、フタ開けたらスニーカーが綺麗に並んでて感動。仕事がクリーンで気持ちいい。”

Novelship Pte. Ltd. 5 star review on 19th June 2026

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Posted 4 months ago

“價錢開得好，又冇任何隱藏費用偷偷加入。扣返一粒星係因為結帳嗰陣兌換率差咗少少，不過嗰個係銀行嘅問題，唔關賣家事。”

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Posted 4 months ago

“客服快又friendly，換貨處理得舒舒服服好似星期日朝早。服務頂級水準。”

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Posted 4 months ago

“價錢有競爭力，試吓買就買啱晒。比實體店平好多好多。”

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Posted 4 months ago

Novelship Pte. Ltd. is rated 4.8 based on 12,447 reviews