Novelship Pte. Ltd. Reviews

Name: Novelship Pte. Ltd.
Address: 2 Gambas Cres, #07-24, Singapore, North East Community Development Council
Rating: 4.80

4.8 Rating 10,511 Reviews

97 %

of reviewers recommend Novelship Pte. Ltd.

Company Reviews

Metrics

Info

4.8

Based on 10,511 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Novelship Pte. Ltd.:

Our mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.

Novelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.

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Novelship Pte. Ltd. 5 star review on 15th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“配送は日本まで思ったより早くて、全体的に満足です。商品も問題なく、クオリティは普通に良いと思います。この値段ならOKかな。また機会があれば利用したいです。”

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Posted 1 month ago

“Wasn't sure about ordering from Novelship,but had nothing to worry about, trainers were perfect, customer service was first class, will definitely use Novelship again if I can't find the trainer I'm looking for in the UK.”

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Posted 1 month ago

“The worst online buying experience ever! The Nike GO FlyEase shoes arrived too small. Before I could return the shoes, I had to pay $192 to Novelship as a processing fee. This was more than the price of the shoes plus freight. I then was made to send the does back with tracking cost $110. Novelship doesn't carry stock. It took 2 months to finally get the right size shoes at a cost of $500, for shoes that cost $150. Don't touch this company”

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Posted 1 month ago

“If I could give a zero, I would! I placed an order this morning and have been trying to cancel it ever since. When I made the purchase, the arrival date was before Christmas. When the order was paid for, the date was suddenty after Christmas. I no longer want the item I ordered but there is absolutely NO way for me to reach anyone. The order has not even been processed yet. I don't even have an email confirmation of my order...so basically, there is nothign I can do and I bet I'll have to pay the 50$ shipping fee for something I have wanted to cancel since the second the payment went through! I am SO frustrated!!!!”

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Posted 1 month ago

“Takes too long to be delivered. With the technology and connectivity in these days and age,it is highly unacceptable. Novelship can do better! 😡”

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Posted 1 month ago

“Had a really fantastic price, it is acceptable and quality shiok, really worth every cent lah.”

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Posted 1 month ago

“Chat was fast and helpful, the staff cleared my doubts super quick. Service damn solid, thumbs up sia.”

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Posted 1 month ago

“配送がすごくスムーズで、ほぼ予定通りに到着。履きたかった日に間に合って本当に助かりました。”

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Posted 1 month ago

“サポートが丁寧で、質問にもすぐ答えてくれました。対応も気持ちよくて、安心して買い物できました。”

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Posted 1 month ago

“Got a really good price on these one, real proper bargain for the quality. Well happy with the pickup.”

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Posted 1 month ago

“Its a scam! ABOID!AVOID!AVOID! Awful experience. The company failed to deliver my order and provided tracking that was never updated or recognised by Royal Mail/ParcelForce. No delivery attempt was made, no missed-delivery card, nothing. Instead of resolving the issue, the company demanded extra payment for redelivery, even though delivery was already included in the original payment. They then withheld the item and refused to issue a full refund, attempting to unlawfully deduct “fees” despite the fact that the product was never delivered to me at all. This issue has been ongoing for over two months with no resolution. Customer service repeats the same copy-and-paste responses, shows no understanding of the problem, and ignores basic consumer law. Completely untrustworthy company — avoid at all costs.”

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Posted 1 month ago

“checked and shoe was real legit and shipping take a week, cheers!”

Novelship Pte. Ltd. 5 star review on 11th December 2025

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Posted 1 month ago

“Quality ok, price ok. Shoe nice and feel like brand new.”

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Posted 1 month ago

“Got my package pretty early shoe all good”

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Posted 1 month ago

“BUY AT OWN RISK if you have money to throw away. I bought this New Balance Neo Flame on for SGD 346.46 on Novelship. Wore it for the first time on my recent trip (Dec 2025) and the fabric on front of the shoes tore after 4th day on my trip (see photos). What kind of quality assurance is this??? I have an existing New Balance 327 bought from local Singapore store front, wore it from more than 2 years and the current condition is still so good. No tear like this Neo Flame pair. You can see for yourself the state of the fabric tear between the two pairs of New Balance 327. There is no way this Neo Flame pair will be able to last at the look of its existing condition. Contacted Novelship for assistance to rectify the problem but they simply replied the order has exceeded 7 days from date of receipt. OMG! This is obviously a pro-seller company (who cares what problem customer has after buying the shoes??!!!) For BEST ASSURANCE = Buy from your local store!”

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Posted 1 month ago

“price was really great and the sneakers look bloody awesome. Feels like I scored a ripper deal, deadset.”

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Posted 1 month ago

“The shipping was real fast tho, it rocked up smooth with no dramas, proper tidy delivery, mate.”

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Posted 1 month ago

“包裝很穩，鞋盒完整無損，打開就覺得很用心，超級滿意。”

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Posted 1 month ago

“價格實在、品質又好，真的覺得超划算，完全沒踩雷。”

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Posted 1 month ago

“Packaging felt premium and safe, the sneakers looking fresh and no damage at all.”

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Posted 1 month ago

Novelship Pte. Ltd. is rated 4.8 based on 10,511 reviews