NOXEN Reviews

Name: NOXEN
Address: 1190a Papamoa Beach Road, Tauranga, Bay of Plenty Region
Rating: 4.93

4.9 Rating 1,146 Reviews

99 %

of reviewers recommend NOXEN

4.9

Based on 1,146 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Love my hooded towel, it's so handy!”

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Posted 3 years ago

Great, very happy to hear that! Thank you!

Posted 3 years ago

“Great company to deal with. Very friendly and helpful owners. Love it that they give back to such a worthy cause. Awesome selections of products.”

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Posted 3 years ago

Fantastic review Catherine, thanks so much. Glad all went so smoothly! Cheers

Posted 3 years ago

“Thrilled with the two ponchos for our grandsons to use for the pool at our place. Quality is great and colour really nice. Blue. Many Thanks”

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Posted 3 years ago

Many thanks to you Mary, we very much appreciate you taking the time to complete this review :)

Posted 3 years ago

“Awesome product great service and fast delivery my wife and I are very happy with them”

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Posted 3 years ago

Cheers Jono, we are happy that you are happy!!

Posted 3 years ago

“Great experience. Easy to use website. Fast delivery of products. Product quality looks great.”

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Posted 3 years ago

Great to hear Janine, we are currently moving our website to a much faster server so hopefully, the experience is better next time. Thank you!

Posted 3 years ago

“I was recently involved in an return/exchange where I had to obviously send the item back and then wait for it to eventually be received by the company who then had the correct size sent back out to me overnight and it was a perfect fit. The communication was prompt which I absolutely appreciate as I was concerned I would have to wait at least 24hrs for a reply but thankfully that was not the case for me. Ngā mihi, Danica”

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Posted 3 years ago

So good to hear, nothing worse than waiting for responses so we try our best to be available most of the day! Thanks Danica!

Posted 3 years ago

“Excellent quality! I’m very impressed with our M&TB hats and Noxen towels. They’ll make amazing Christmas presents!”

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Posted 3 years ago

Since our merger, in April we absolutely love it when customers purchase products from both brands, even better yet is a review that mentions both brands! Thanks!

Posted 3 years ago

“Well I for one know how important reviews are for small family owned businesses and that’s why I carefully consider giving them. No Question here. This is a great brand with great product. And with a charitable ethos as well, what’s not to love. All the best!”

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Posted 3 years ago

Such a powerfully worded review Colin, thank you so much for taking the time to do this!

Posted 3 years ago

“Honestly the best service! My package took a bit longer to arrive, which I didn’t mind at all but the company actually emailed me to advise me it was running late and included a wee something extra as an apology which was so so nice. Thanks again team :)”

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Posted 3 years ago

Thanks so much Cassie. Sometimes things don't go super smooth so having your understanding is awesome, we always do our best. Cheers for taking the time to complete the review!

Posted 3 years ago

“Easy to order, delivered the next day and an awesome product. I like to support small NZ businesses and will definitely be purchasing from them again.”

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Posted 3 years ago

Thanks so much Rachel, glad our service was super quick and easy :)

Posted 3 years ago

“Good quality product!”

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Posted 3 years ago

Cheers Connie!

Posted 3 years ago

“Great quality items - love them all. The team rally care about what they do & that shows in their passion and service. I really love the fact they give 5% back! Thanks crew, keep it up.”

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Posted 3 years ago

Claire, you complete a bunch of reviews here for us and we are very grateful that you did as they capture a heap of info for future customers!

Posted 3 years ago

“I absolutely LOVE love love my hat! The Team here are Awesome, great communication and excellent service.”

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Posted 3 years ago

Thanks so much Alex, we appreciate you taking the time to complete this review and for the kind words!

Posted 3 years ago

“I purchased 3 of the hooded towels. Delivery was prompt, towels in the bags are fantastic. Quality very good and sizing on point. I'm looking forward to summer. I would purchase again. Thank you”

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Posted 3 years ago

Cheers Kirstin, we are stoked that things went really well and you are happy.

Posted 3 years ago

“Picked this up at The Little Big Markets for my son. Love the style and the oversized fit. Hopefully it’ll see him through lots of beach days to come.”

NOXEN 5 star review on 2nd November 2021

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Posted 3 years ago

Awww that's a bit cute. All set for summer, baths and al the other water activities to come. Cheers!

Posted 3 years ago

“Love my new potae, took a while to get here but was worth the wait. The ability to tighten using the band is awesome, can't wait for summer to arrive to use kia ora”

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Posted 3 years ago

Kia Ora! Sorry ot wasn't as smooth as we would have like with the speed to get to you, always trying to improve this area when issues pop up. Enjoy!

Posted 3 years ago

“looked like a good buy. In all respects it was what I wanted with the exception of the stitching on the brim which was very poor where stitches were either dropped or broken.”

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Posted 3 years ago

Thanks for the honest feedback Adrian and communinaction. We acknowledge that this hat left us without a proper quality check and we are working to ensure this doesn't happem again.

Posted 3 years ago

“Thanks guys love the hat and it fits my thick head of hair perfectly.”

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Posted 3 years ago

Awesome to hear!!!! Thanks Flavian

Posted 3 years ago

“Product 👌🏾 Negative experience only getting 1 of my 2 orders and having to ask if it was an oversight!”

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Posted 3 years ago

Thanks Tukura. Unfortunately when the stock arrived that had been significantly delayed we pushed ourselves to get the orders out ASAP. This resulted in a few errors such as this one with your order. Glad we ultimately got this resolved. Cheers :)

Posted 3 years ago

“Love my new beach poncho -- great quality and nice soft blue colour. Doubles as a dressing gown at home!”

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Posted 3 years ago

Great minds think alike, I may have used my for a snooze on the couch! Thanks for the review :)

Posted 3 years ago

NOXEN is rated 4.9 based on 1,146 reviews