O2 Reviews

Name: O2
Rating: 1.42

1.4 Rating 917 Reviews

9 %

of reviewers recommend O2

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1.4

Based on 917 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could zero stars I would. O2 customer service is complete rubbish and unprofessional.”

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Posted 1 year ago

“Broke my contract as well as my parents after 15 years. Took funds from bank account even though the contract was stopped. Have had nothing but hassle and stress. Now have a bill in for £900 for the 3 accounts!!!!!! Like really!!!! And that’s with having contacted o2 on numerous occasions”

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Posted 1 year ago

“O2 just make it hard to pay them the remaining settlement fee. Think it's just so they can squeeze every penny from there customer base having to wait 30days then an extra 15days just to cut you off. I paid £200 upfront to get a contract with O2 but unfortunately the connection was terrible cutting out on business calls & family emergencies. To top that off it seemed impossible to change the dates for when the money comes out because majority of the staff members are pretty useless. Also my bill was supposed to be £50 a month but I started getting charged £75 to £90 a month for a sim that didn't work. It actually worked out cheaper to cut off all tariffs paying only £20 a month then having a second SIM with smarty for £20 a month unlimited everything. So due to the prices constantly increasing I tried to terminate the contract in the first 3months of having it & trust me the staff members made it impossible. I wouldn't recommend O2 if you want anything reliable.”

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Posted 1 year ago

“Trustpilot reviews Trustpilot Thanks for your review! You reviewed O2 Add photo Tom 1 review GB Rated 1 out of 5 stars Worse customer service and literally RIP you off! I have 2 mobiles with virgin. Virgin and O2 recently merged apparently so about a year ago I was offered a better plan from Virgin if I kept my landline with them and my 2 mobiles phones with O2. I accepted, recieved 1 sim card (I have 2 mobiles number) from o2 and I needed to give them the cide to transfer my existing numbers, but I had to wait for the other sim card before doing it. So I decided to cancel the plan within the time of cancellation. After that, I saw that my account was debited the amount of the plan by o2 on top of my vrigin bill. I called them and they've told me that it was sorted and they will refund me. I didn't pay attention about the refund but I saw that it was still collected. I called again. Then I blocked the direct debit. A couple of month ago I recieved a letter from a recovery agency for O2. I called O2... again... and they contacted the recovery agency. Before I called them, I checked my bank account and I had a good amount of money taken from my account. I asked for a refund and it has been nearly 2 months that the refund will be on my account in the next 5 working days. I called O2 more than I call my own mother! I spend a incredible amounts of time on hold, with one of their employee I spend more than 10 minutes opening my file because they couldn't understand my postcode starting with "d for Delta" that in her ears became "B for Beta or e for Echo,...". Yesterday I called again, same show! Waiting, waiting, waiting, until I finally spoke to a guy that says that he has to put me on hold to contact the financial services. Then, he told me that because the account associate to the number I cancelled and never used have been closed they couldn't do the refund until they are certain that the recovery company (remember the one that I recieved a letter 2 month ago) confirmed them that file was closed with them. I recieved a letter from that company on Monday (2 days ago) saying that my file with them was closed. Then O2 asked me the name of that recovery agency, obviously I can't remember it but most important, they are the one contacting them at the first place!!!!! The employee was supposed to call me back yesterday and guess what... He never did! I think that this is a strategy to for me to give up and they will not have to refund me!! I have been with Virgin for more than 5 years. I have now moved my broadband with Vodafone. My 2 mobiles number will automatically switch to O2 very soon apparently. It is time to move on. I never seen such a level of dishonesty and incompetence. I dont want to have anything to do with O2 anymore! When I switched to Vodafone, I needed a refund as I paid to much. It was tiny amount, but it has been done on the day!!!! Avoid O2 by all means!”

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Posted 1 year ago

“Migrated from virgin mobile which had really bad customer services to 02,been with them 5 months then i got a message saying my bill was going up by 14.3% in April,called the customer services and told em that i was told no price increases when i signed up ......and the response was....sorry but you have no choice but to accept it and pay it.Well 02 guess what im not and i wont ,i have just signed up with a new mobile provider......short terrible company and experience that i will never forget.”

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Posted 1 year ago

“O2 you are a disgrace!! People I advise you all to boycott this company as soon as your contract ends. Giff gaff much cheaper and rolls month to month giving you flexibility. This is nothing short of theft!! Its not justified for the service anf I did not sign up for year on year rise of this nature. VOTE WITH YPUR WLLETS PEOPLE!”

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Posted 1 year ago

“The worst network to use. The signal gets lost consistently, poor value for momey. I wouldnt recomend anyone to use o2.”

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Posted 1 year ago

“Rubbish rubbish, really bad network really bad signal”

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Posted 1 year ago

“Rubbish rubbish rubbish....don't sign up with O2 you'll have nothing but trouble...”

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Posted 1 year ago

“Absolute disgrace. 18% price hike after 2 months”

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Posted 1 year ago

“I have been an O2 customer for a very long time. Recently the service has been terrible and damaging to my confidence and heart. I pay monthly and have never failed a single payment and also paid the insurance. When my phone would not turn on I tried to get help but I was taken round and round in circles and was told I had no policy set up although a monthly insurance amount was take for the phone. I finally got my phone sorted at the Apple Store. I am trying to leave O2 and this is also proving to be an ordeal. I looked at all the reviews and it is now clear why they have such a low rating. Think several times before joining.”

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Posted 1 year ago

“02 are a greedy company who take payment that you don’t have for services you haven’t used yet. I will be cancelling as soon as their line is open this morning. I haven’t even activated my sim yet & they have taken months of money out of my bank (that I didn’t have in there) so I now have an unauthorised overdraft to deal with. DO NOT JOIN 02 EVER!!”

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Posted 1 year ago

“I was an O2 customer for 8 years in Germany. When moving abroad, I ensured on four separate occasions (once online, once via phone and twice in person) that the account was closed. Sure enough, I get an O2 bill sent to my new address overseas. I have called customer support numerous times and they cannot resolve the issue. They want to send a code to the phone number that no longer exists and want me to access the online portal related to my account that also does not exist.”

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Posted 1 year ago

“Absolutely impossible to speak to the unprofessional. They don’t listen, they go off of their own word. Don’t want to answer questions. Acting like they are “obliged” to not say something when they can like telling me their name for future references. Absolutely diabolical.”

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Posted 1 year ago

“Do not get anything from this business”

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Posted 1 year ago

“13th of Feb my porting to O2 took place, since then Im unable to receive any calls or messages. 8 times called their service desk each time its 30min waiting time. Had no help whatsoever - absolutely disaster. Raising official complaint to Offcom. Unable to get PAC code to move elsewhere since PAC is sent by txt and since porting has failed I cant recive txt but those i.(poeple).ts dont understand”

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Posted 1 year ago

“This is one of the worst telephone companies you will ever come across, charged me for service never used, I will sue them On December 2022 I spoke to a representative and this dumb person after you give them the pack code did nothing with it useless staff member of the company and guess what on the 5th of February I contacted them was a nightmare to get my details through as they had never activated and asked why is my card not active yet since 20th December 2022 you fckers – and was informed on the 17th of January when tried to do the pack code had expired b-l-e-e-d-y dumb person in about 30th after I HAVE PLACED THE ORDER IF YOU TRY TO DO IT WHO THE (H) trained you for this don’t you know the pack codes have validity.?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? it was so difficult for me to convince and get the pack code in the first place and then you’ll don’t give a … about the customer And in the dues course I have spoken to so many people THE MONEY THAT YOU CHARGED ME I WANT A REFUND ?/? answer me here if not then will take it further!!!!”

Helpful Report

Posted 1 year ago

“Useless support: impossible to understand Tried to sign on to a Pay as You Go contract with O2. Signed up online and got a SIM. Then called them to give the the PAC to transfer number from old account. Had difficulty in understanding the Call Centre operator. Ended up with a monthly contract which I didn't want. And the number wasn't transferred. More attempts to contact O2: they have computerised triage system which is, well, just plain unhelpful. Then when I eventually got through I found I had two SIMs and the number had been transferred to the one I wasn't using. Could perhaps have been sorted, but since I could only understand one word in three of the person at the other end of the phone, it was clearly going to be difficult. Since I didn't want to have the same problem every time I wanted to contact support, I exercised my right under the 14-day cooling off period, and cancelled.”

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Posted 1 year ago

“Impossible to speak with a human Poor customer service”

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Posted 1 year ago

“Stay clear of this company on all costs the have no sympathy or empathy for anyone but over charging for poor quality of services”

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Posted 1 year ago

O2 is rated 1.4 based on 917 reviews