Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,761 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

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“Excellent quality. Very easy to put together. Delivery staff efficient and polite, took products to rooms as expected.”

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(Oak Furniture Land Newport) - Posted 7 years ago

“Delivery on time , but had problems with the suite not happy a brand new suite been taken apart in my home to be repaired this is not good”

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(Oak Furniture Land Sheffield) - Posted 7 years ago

“Excellent service so pleased Oak furniture has arrived in Southport and so much choice.”

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(Oak Furniture Land Sourthport) - Posted 7 years ago

“The staff were well informed and were able to answer all our questions. Ordering was easy and delivery was quick and efficient. We are very pleased with our coffee table and side tables and would recommend Oak furniture land to friends and family.i”

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(Oak Furniture Land Kettering) - Posted 7 years ago

“So, we tried the showroom sofa and arm chair had electric recliner and very firm seat cushions. This was very a important consideration when making our choice as I am disabled so the firmer cushions made it easier for me to get up. The armchair was also recliner/riser so even better for me on a bad day. When the sofa arrived and was installed in our sitting room, my husband sat on the sofa and noticed the end seat cushions were softer than than the middle seat and much softer than the firm showroom model. I have contacted Oak Furniture Land who have ranged for Homeserve to independently assess the cushions to see what’s wrong and what, if anything, they can do to remedy the problem. I also mentioned during the telephone call that I had been told if the price dropped between the time of order and delivery then the difference would be refunded and that I was due a refund of £55.03, but had not received it. I was then informed that I needed to ring up the pre delivery team before or on the day of delivery to get the refund. I was not informed of any of this when we made our purchase at the Kettering store, I’m fact we were led to believe the refund would be automatic without us having to do anything. The member of staff was very apologetic but was clear that we should have called to claim the money. I asked to speak to a manager to make a formal complaint. He rang today and I explained my disappointment at not being the correct information about claiming the refund and that had I known I would have done so but we were not given the opportunity. He was again apologetic but was unmovable and would not refund the money despite the misinformation on the part of Oak Furniture Land. Very disappointed - first the sofa isn’t the same as the one we ordered and then we’re given the wrong information about claiming money back if the price reduces. My daughter ordered 5 items of furniture from this company when she moved house - she had to RETURN 3 for a refund as they were BROKEN on delivery and beyond repair. She declined to have a replacement. The delivery men were not surprised to be back at her house again to collect the broken items. I wish I had listened to her warnings about this company”

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(Oak Furniture Land Kettering) - Posted 7 years ago

“It was well packed,the delivery me where on time,very helpful and polite”

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