Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.82

3.8 Rating 1,762 Reviews

71 %

of reviewers recommend Oak Furniture Land

Company Reviews

Product Reviews

4,479

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 2 star review on 25th September 2024

Nadejda Pattiyage

Oak Furniture Land 5 star review on 29th July 2024

Julie T

Oak Furniture Land 1 star review on 20th June 2024

Dhnw19672

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product but was mislead re: the interest free option”

Helpful Report

(Oak Furniture Land Dudley - Merry Hill) - Posted 8 years ago

“The furniture was delivered on time is of good quality. The service was first class and I am delighted with my purchase.”

Helpful Report

(Oak Furniture Land Poole) - Posted 8 years ago

“We purchased the a bed and Sealy Divine Latex Posturetech 660 Pillowtop King-Size Mattress from Oak Furniture Land (OFL) Guildford store on 28th February 2016, it was delivered in March. The bed is OK, but the mattress is rubbish. We have discovered the following problems with the mattress: unacceptable level of bounce from the springs, distortion of the mattress when sat of lied upon (the mattress forming a parallelogram shape about the base), one side affecting the other (when one person moves, the other instantly feels the movement causing disturbance). Isolation of movement is non-existent settlement and formation of the ridge appears excessive for a mattress of this quality and comprising a latex foam upper layer. We reported the problems through OFL and they arranged for an inspection by Homeserve. Homeserve inspection only covered the measurement of settlement (25 mm at the deepest point) and not the other issues. The inspector failed to issue his report and i had to chase it up! When discussing the outcome with OFS we realised that the report was factually incorrect, disputing the findings. OFL then arranged another inspection, which was cancelled at short notice, arranged another - the inspector turned up unannounced and also failed to carry out a full inspection (ending up in a blazing row). Once again we disputed the findings. We complained to OFL but failed to get anywhere. We had been warned that OFL rarely give in. Our dispute was over the extent of the inspection - OFL seem happy that only a settlement is measured despite all the other significant issues with the mattress. It is an understatement to say that we were not pleased with the extent of the survey and despite our best endeavours to get the inspector to take further measurements at locations where we believe the settlement to be greater and to measure/assess the lack of isolation, excessive bounce and distortion. We complained to OFL on a number of occasions on the basis that their level of service has dropped well below their service level agreement with customers. The mattress clearly does not live up to the statements in the Sealy sales literature e.g. : “Sealy Edge Guard provides edge-to-edge support for greater durability and comfort.“ We have found that the support is inconsistent across the mattress. due to the ridge and settlement, “The Sealy Posturepedic Collection range designed to eliminate the uncomfortable conditions of tossing and turning during sleep.” Our experience is that this is not the case. The settlement, ridge, ‘bounce’ from the spring system and the poor motion isolation and distortion effects the other person and means that it is uncomfortable and does not lead to a good sleep. We are left with a disturbed nights sleep. Will not recommend OFL to others due to the shocking treatment and issues encountered.”

Helpful Report

(Oak Furniture Land Guildford) - Posted 8 years ago

“Great piece of furniture, deliverd on time”

Helpful Report

(Oak Furniture Land Online) - Posted 8 years ago

“I got a whole living/dining room set. Excellent quality furniture, fast delivery and the only diy was screwing the legs to the table and the seat pads to the chairs, everything else was ready built.”

Helpful Report

(Oak Furniture Land Lincoln) - Posted 8 years ago

“Funny deal and doggie offers”

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(Oak Furniture Land Online) - Posted 8 years ago

“What a beautiful bed - fabulous craftsmanship and the most comfortable mattress I could ever dream of. Excellent sales service, after service and delivery service, Worth every single penny and we will definitely be back!!”

Helpful Report

(Oak Furniture Land Paisley) - Posted 8 years ago

“Great furniture and a great service”

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(Oak Furniture Land Paisley) - Posted 8 years ago

“Very happy with the sofa we bought. Delivery was quick and efficient.”

Helpful Report

(Oak Furniture Land Stirling) - Posted 8 years ago

“Very good quality products and quick delivery”

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(Oak Furniture Land South Ruislip) - Posted 8 years ago

“We were very impressed by the quality of the products in the showroom, which we weren't expecting having seen the trashy adverts on TV. The only reason we are not giving the company five stars is because we were appalled by the sheer amount of non-recyclable material used as packaging. There are many more environmentally friendly alternatives to polystyrene these days and we hope the company will consider using them in future. Instead of being completely thrilled with our purchase, we felt guilty for having to dispose of so much in landfill, to the extent we wished we hadn't bought the wardrobe at all, nice as it is.”

Helpful Report

(Oak Furniture Land Cheltenham) - Posted 8 years ago

“Good quality products delivered on time with no faults.”

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(Oak Furniture Land Online) - Posted 8 years ago

“Furniture lovely; sales people pushy re buying extras which wasn't very nice.”

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(Oak Furniture Land Watford) - Posted 8 years ago

“Sale price was good but full price would have been extortionate.”

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(Oak Furniture Land York) - Posted 8 years ago

“Excellent customer service via the phone.”

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(Oak Furniture Land Preston) - Posted 8 years ago

“Beautiful table, good quality product”

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(Oak Furniture Land Online) - Posted 8 years ago

“Excellent and helpful customer service in store. Delivery team also very good, kept us up to date with delivery via telephone calls, text and emails. Overall excellent service and very happy with our furniture.”

Helpful Report

(Oak Furniture Land Bristol - Cribbs Causeway) - Posted 8 years ago

“Very professional from entering the shop to leaving - left us to look around but were there if we had any question. The leather furniture we bought looks even better than it looked in the shop, delivery was excellent, and would recommend anybody looking for any furniture to give Oak Furniture Land a visit”

Helpful Report

(Oak Furniture Land Rotherham) - Posted 8 years ago

“Very impressed with all the service provided from keeping me informed of progress of my order to the efficient and friendly delivery of a first class product.”

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(Oak Furniture Land Online) - Posted 8 years ago

“Nice furniture but in this day and age not accepting Amex is not an option. Almost no shops dont take Amex these days. I would like to shop with you again but not untill you start accepting Amex.”

Helpful Report

(Oak Furniture Land Brighton) - Posted 8 years ago

Oak Furniture Land is rated 3.8 based on 1,762 reviews