Oak Furniture Land Reviews

Name: Oak Furniture Land
Address: DC2 Viscount Way, Swindon
Rating: 3.86

3.9 Rating 1,723 Reviews

72 %

of reviewers recommend Oak Furniture Land

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Phone:

0800 440 2253

Email:

social@jbglobal.co.uk

Location:

DC2 Viscount Way
Swindon
SN34TN

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Oak Furniture Land 1 star review on 11th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good merchandise”

Helpful Report

Posted 6 years ago

“Good quality furniture”

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Posted 6 years ago

“Good quality furniture it felt cheated when the five year protection was added to my finance agreement rather than being offered the option to pay it separately.”

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(Oak Furniture Land Watford) - Posted 6 years ago

“Have not been able to use furniture yet - will do so from Saturday. Looks good. Your pricing policy is annoying as the only price is the perpetual "sale" price which is expensive and the non-sale price is ludicrous. You should provide a service, like others in your market, to deliver, install. unpack and remove packaging. I am, luckily, reasonably fit for my age, but took 2 hours to assemble and 1 hour to cut up boxes for acceptance at our local amenity site. The stipulation of keeping the boxes to return faulty items really unreasonable. I chose a "free" gift of a clock which you sell for around £150 and the quality of the movement and the clock hands is extremely poor.”

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(Oak Furniture Land Ipswich) - Posted 6 years ago

“Furniture very good Service not so GOOD”

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(Oak Furniture Land Online) - Posted 6 years ago

“Staff not over interested. Tried hard to sell other unrequired items. But efficient with knowledge of product. Impossible to organise a convenient delivery date at point of sale. Very inconvenient for people with busy diaries. Reluctant to return.”

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(Oak Furniture Land Watford) - Posted 6 years ago

“The quality of the furniture is good. The delivery guys were helpful and friendly.”

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(Oak Furniture Land Yeovil) - Posted 7 years ago

“I love the sofa very good quality and very comfortable. I was very disappointed that the sofa came in boxes and I was left to unpack. I am disabled and really struggled with this. It says delivery is free but I was charged £80 for some reason. Overall very disappointed with the service but very happy with the goods”

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(Oak Furniture Land Mobile) - Posted 7 years ago

“The sales person at the store was helpful especially when they messed up the order a little and did not include the free lamps. The sofa itself is lovely and comfortable as I expected although the seam at the back was not properly stitched.”

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(Oak Furniture Land Reading) - Posted 7 years ago

“Hi, we bought a mango dining table with 6 chairs at Oak Furniture Land and its one of the best buy yet for our family.”

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(Oak Furniture Land Online) - Posted 7 years ago

“To only ask what made you happy doesn't give the customer the opportunity to address the negative In order to improve your service I purchased a table which costs in excess of £1400 which I consider a substantial purchase. However I am very disappointed that the delivery standards do not support such a service Deliver man refused to take it around the rear of the property stating health and safety concerns ??? To top it off your delivery doesn't include assembly and to be told if the delivery date isn't confirmed you will be charged an extra £40 to rebook I have purchased products for a lot less and received a high standard of delivery service. Your premium price doesn't give a full premium service During my purchase I was asking to purchase protectors to save my wood floor. When I tried to apply this to my chairs a flat sticky pad will not stay on a rounded chair support I am very happy with the product but your addition customer experience is far short of the price you command for your products”

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(Oak Furniture Land Hull) - Posted 7 years ago

“With regards to ref ofl 2653623 - we lodged a complaint about the sofas we recieved earlier this month. Two of the seats on our sofas have become extremely depressed and is not padded enough comparatively to the middle seat. This has meant that when sitting down - you sink alot lower than would have expected and there isn't enough support. There was also scuffing and tears on delivery on the back of one of the sofas again photos attached. We have discussed this with your team and have attached photos below to indicate this”

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(Oak Furniture Land Watford) - Posted 7 years ago

“one recliner on 3 seater sofa is at an angle so therefore does not fit as it should 2 seater sofa one recliner is the same. had workman out to ajust and was fine for a few days but went back to how it was”

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(Oak Furniture Land Swindon) - Posted 7 years ago

“Great product but was mislead re: the interest free option”

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(Oak Furniture Land Dudley - Merry Hill) - Posted 7 years ago

“Furniture lovely; sales people pushy re buying extras which wasn't very nice.”

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(Oak Furniture Land Watford) - Posted 7 years ago

“Not happy with after service got mark on suite and no one will do anything about it and not even had it a month”

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(Oak Furniture Land Bolton) - Posted 7 years ago

“Why pay extra for reasonable delivery”

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(Oak Furniture Land Belfast – Boucher Road) - Posted 7 years ago

“The bed was lovely once we made it but had to shave off lots of wood as pieces wouldn't fit in slots - shoddy workmanship.”

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Posted 8 years ago

“On our first visit to your show room we encountered Steve who was very friendly and helpful, unfortunately on our return trip he was busy. My mother ordered dining table and chairs and paid extra to have a specified date as she lives on Isle of Man and was over for a quick visit so needed it delivered before she went back and therefore could take it back with her. I ordered a wardrobe and feel that I was bullied into buying the 5 years accident and damage cover as your show room sales person would not let up on it. After I agreed to buy it, he then started trying to get me to pay extra for specified delivery and informed me that if I was notified of a delivery date and was not able to receive it I would be charged £40.00 for another delivery date and that I would only be given 24 hours notice of delivery. Another bullying tactic. If it was not for the fact that your furniture is good quality, being in a sale and interest free credit, I would of told him to stick the wardrobe where the sun does not shine and now I am mad with myself for agreeing to buy the 5 year cover.”

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(Oak Furniture Land Tamworth) - Posted 8 years ago

“I wanted to let you know the whole experience from ordering to delivery, the quality of your product, the polite manner of your sales staff and the friendliness of the delivery team were all second to none.”

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Posted 13 years ago

Oak Furniture Land is rated 3.9 based on 1,723 reviews