Ocado Reviews

"Frozen Account? Alpha Recovery Fixed Everything!"

"Spent 1 hour doing an online shop on Monday for delivery Tuesday. On checkout went to enter a voucher code they had sent me which expires 10\/5 but it did not work. I then reached out to customer service who never even apologised and told me that it had expired on the 25\/4. I explained it hadn\u2019t then had to leave the chat to take a screenshot of the voucher code. The second customer service representative said it was showing expired at their end and that all they could do was escalate to their Marketing team who should respond in 36 hours! Again no apology that I wouldn\u2019t be able to place my order and no resolution. It\u2019s disgraceful that an organisation this big isn\u2019t able to regenerate a code. I then had to visit a supermarket to do the shop as it was too late to get a delivery with another supplier. I have had no email from them and I won\u2019t be shopping with them again!"

"I ordered my Christmas Groceries, two weeks in advance which included the main meat for the dinner. However, this \"amazing\" notified me 30 minutes before the groceries were to be delivered and informed me that the meat for Christmas Dinner wouldn't be delivered. \r\nI called the support center and they offered a \u00a310 voucher...and gave all the excuses as possible. I don't need your s*** voucher.\r\nThis is a gigantic Ocado irresponsibility. I bet that other customers who ordered the same meat in advance will have the same problem.\r\nYou could have notified me a few days in advance, or even a week in advance so that I could check other stores. Now, with just two days left until Christmas, and 30 minutes before the delivery, you inform me of this ??? If I could give you zero starts, I'd do it.\r\n\r\nThank you for canceling my main Christmas dinner meal."

"The quality has recently become worse and worse until a recent delivery when the fresh food was actually rotten. See picture of carrots."

"First time using Ocado. They missed the first delivery by 3 hours yesterday which meant I was not home when they tried to deliver. I spoke to Ocado, and they rearranged delivery for today between 9-12, having not heard anything from Ocado I contacted them again and found out that the order wasn't kept back for redelivery. No compensation offered. Useless."

"A big Christmas Raspberry to you Ocado! I\u2019ve had a Christmas shop on order for a few weeks and have just received an email at 6pm on Sunday to advise me that due to an issue with my card payment, my order for Monday delivery has been cancelled!\r\n\r\nThere are no issues with my credit card and you should have at the very least offered me the opportunity to resolve the matter before perfunctorily deleting my order. High handed attitude and shocking service from you, which I won\u2019t give you the opportunity to repeat. I am cancelling my account forthwith and trust that other customers will not be placed in this position one week before Christmas! Bah Humbug Ocado"

"Cancelled my order midnight the day of delivery because my card failed authorisation. Tried to ring them and they refused to reinstate prevent honour the price on another delivery date even though I was already inconvenienced by their system cancelling my order immediately without a second attempt at charging my card. I've been a customer for about 5 years, spent \u00a3160 on this order but had to change my card due to expiry (which is what triggered the authorisation and i think it failed because they authorise for extra incase of items that are pay by weight and i only keep enough money in my main account to pay for what I'm buying incase of fraud) and this is how they treat me. Be warned, Ocado obviously doesn't give a toss about customers. This wouldn't happen at other supermarkets as they make sure your card is accepted when checking out but any other supermarket would fix it. I'm not asking for discounts just to honour the shop I spent hours planning and was cancelled in seconds. (i literally saw the email come in they could have even given me a few hours to add a new card, anything. I know they don't start picking and packing late orders until the next day so it's just pure disregard)\r\n\r\n\r\nOcado just doesn't care about you and you can lose your entire shop and all the time you put into it the day of your delivery because their system is terrible and they won't help you."