“Lauryn provided excellent customer service.
She answered promptly, was professional, whilst also personable.
She was knowledgeable and helpful.
She followed our call with an immediate email, containing the info she advised needed.
Whilst I didn't obtain the info I was after (yet), Lauryn's service was great.
Many thanks”
“phoned octopus energy today about moving house, the phone was quickly answered by hazel, she quickly delt with my enquiry. many thanks to hazel, thank you octopus.”
“This lady was an absolute treasure. Patient and kind natured, she sorted me out with the cheapest tariff for our business accounts. Please if possible, get her a nice box of chocolates from me to give her the appreciation she deserves.”
“I had a chat with Nat over the phone and then email follow up and she was so professional and made it all very easy to follow. She was first class. Also the experience was quick. Thanks!”
“I called today to deal with a change of tenancy at our rental property. Thomas was extremely polite and ensured that the process was pain free. Excellent customer service!
thank you Thomas. :-)”
“Zaid is by far the best customer service representative I’ve had the pleasure of speaking with since moving to the UK several years ago. He was exceptionally knowledgeable, courteous, and attentive throughout our interaction. He handled everything seamlessly and resolved my request in record time. Kudos to Zaid for his outstanding service — keep up the excellent work and best of luck going forward!”
“I had a wonderful customer experience. Zack was very helpful and patient while explaining everything to me. I would happily recommend Octopus to my friends.”
“I had a wonderful customer experience. Zack was very helpful and patient while explaining everything to me. I would happily recommend Octopus to my friends.”
“A big thank you to Mark who has been so very helpful.
How good to be helped by someone who I felt was genuinely interested in sorting out any issues. Mark was polite and professional, he clearly knew what he was doing and got to the problem quickly. He then rectified the error immediately.
Absolutely excellent customer service..... I'm a relatively new customer so this confirms to me that I made the right choice.
Thank you Mark”
“I spoke to Waverley as I was concerned about my high electric standing charge … she gave me the option of moving to a cheaper rate which has a lower charge … this was really helpful and explained the unit rates etc which made my decision easy …”
“Once again, another example of excellent customer service. Thank you Salim for making the process simple and seamless. Other companies, take note.. when you put your customers first they stay. Well done Octopus for keeping your service consistent.”
