“I phoned Octopus today and spoke to Gemma. She was so helpful and understanding in relation to an ongoing matter with Octopus that was causing me frustration and disbelief. Gemma explained the issues, the situation and she apologized for the confusion that had occurred. Things are now back on track. Thank you Gemma.”
“I was very quickly put through to a real person, a friendly person too, who really helped me through the process of switching to Octopus. After the last few years with another company this experience has been truly refreshing.”
“The discussion with Joshua was excellent. There was so much clarity in his responses to my enquiries, and he made me comfortable throughout the session”
“Spoke to Grace at Octopus energy regarding new rates. She was very professional with clear communication and a load of patience. Nothing was too much for Grace. I’m all sorted with in a minute or two. Well pleased to be able to speak to someone who’s wholeheartedly ready to listen and help no matter what. Being an Octopus loyal customer for few years now I believe Octopus is the best and no hesitation whatsoever in recommending Octopus energy to anyone looking for a better energy firm. A big thank you to Grace for her high standards !”
“First of all Octopus energy sent me an email saying I had failed a credit check and my switch over was on hold. I was really scared because i could think of no reason why that could be. I rang Tom and I was very upset about it. He was very kind and assured me over the phone the credit check was positive. He also sent an email to confirm this. It was very frightening to me that octopus would send me that email but Tom was able to reassure me that it was a mistake and there was nothing wrong with my account”
“I spoke to Hazel and got my fix tariff offer change. I like Octopus because although they push the smart meters (which I detest) they are not imposing them to you
I am also happy with their prices.
The assistent of today was extremely pleasant. 5 stars and thank you”
“Tom Powell helped to set up account for new property today. He was kind helpful and informative, making the process i had dreaded doing much easier and stress free. Would definitely recommend as their customer service is brilliant and prices were the lowest in the area.”
“I was particularly impressed with the speed of answer today. So many companies leave you waiting for a considerable time.
Ross quickly and efficiently dealt with my request and offered help if needed in the future.
Well done Octopus and Ross for the quick and efficient way my call was dealt with.”
“Phone call answered quickly. Joshua was excellent. Helped me move to Octopus from Ovo. It was quick and easy. Thank you Joshua you're a credit to Octopus.”
“I have just become an Octopus customer having heard such good reports about the company. I spoke to UZAIR today. He was friendly, knowledgeable, answered all my concerns and was passionate about his work and company. I was impressed at how quickly I was able to speak to someone, not like the company I am leaving, for that very reason. I look forward to being with Octopus for many years to come. Thankyou”
