“The lady called Areeba was extremely helpful in helping me to set up my account with yourselves.
She explained everything to me in a friendly and respectful manner as I’m an OAP, Areeba answered all my questions and I was happy to proceed in joining Octopus energy.
Areeba is a credit to your company.
Regards Suzanne Standen-Nicholls”
“I contacted Octopus Energy and spoke to Mollie today because I was looking to fine tune an automated quote due to differing personal circumstances (high off-peak electricity usage as part of the total) before switching. I had done quite a lot of research before making contact but after talking to Mollie I was even better informed and learned exactly how the process would work bearing in mind our EV and Solar PV and the exit from my current supplier. She even ensured that by exchanging email addresses we could ask more questions in the time between now and our eventual switch. Please, give that lady a gold star!”
“Tom made it very easy for me to switch to Octopus at a future date, which was something not available online. Plus not having to wait long for someone to pick up the phone was a further bonus. Obviously when I actually start to get my energy from Octopus will be the real proof of the pudding, but so far signs are good.”
“I called up regarding an issue with billing and Waverley was very professional and efficient with her assistance and resolved my issue in no time at all.”
“Signed up for Energy today with Octopus as they have the highest service review.
Spoke with Uzair whips was very easy to speak too and made the process easy.
Regards, Anthony”
“Contacted Octopus because my energy company were stressing me out. Unable to speak to a human being as everything was done through email which they never replied to. Got Tom on the phone at Octopus who sorted me out in 10 minutes. Switch was easy, they do it all, Tom was a lovely bloke, easy to talk to and explained everything. Talking to a person instead of AI makes life so much easier. Thanks Octopus and thanks Tom.”
“Had a problem with smart meter screen display. Contacted octopus and a man called Pete dealt with it promptly and in a very expert way, quick response and got the problem resolved, very good service would highly recommend”
“Radhika was so helpful today over the phone. We have just had new solar panels and battery installed and were recommended to switch to Octopus energy. So far she has made the process extremely smooth and straightforward, thank you.”
