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Octopus energy Reviews

4.1 Rating 6,517 Reviews
79 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
100 % very good Pete S
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Posted 1 month ago
Working with Alex was an inspiring experience in every sense of the word. She has a rare ability to leave a great impression even without being seen ❤️she is one of those people who make you love them through their words, their work, and their elegant way of dealing with others. She showed a high level of professionalism, exceptional commitment, and a positive spirit that shines through everything she does. She was always proactive, precise in detail, and creative in finding solutions. Alex is truly an asset to any team, and I highly recommend working with her without hesitation.🌹🌹🌹🌹
Octopus energy 5 star review on 20th May 2025
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Posted 1 month ago
Excellent,Spoke to Jamie-Leigh, she listened and resolved my query in a very friendly manner.
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Posted 1 month ago
Customer service was very good and sorted my problem quickly, nice guy and helpful
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Posted 1 month ago
Friendly and helpful staff.
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Posted 1 month ago
Amaan helped me set up a new business account with Octopus very quickly and answered all my questions. Excellent.
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Posted 1 month ago
I had need to contact Octopus Energy Customer Support with regard to my tariff yesterday. Jamie-Leigh listened carefully to my query and she was able to resolve the issue during my call in a very friendly manner. The result showed up in my account immediately. It is always a good experience contacting Octopus Energy Customer Service and Jamie-Leigh has continued this trend, being both courteous and efficient. Fully deserving of 5 stars.
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Posted 1 month ago
Garima Kumar was very polite and helpful Thank you
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Posted 1 month ago
Spoke to Salim regarding keeping monthly direct debit the same and he was really helpful and sorted it immediately 🤗
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Posted 1 month ago
Spoke to Thomas on the phone to get my account set up, he was really pleasant to speak to and got my account sorted in minutes!
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Posted 1 month ago
Quick to answer the call, very helpful and efficient staff. Very happy with all information provided.
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Posted 1 month ago
Lucy was very kind and helped me as much as she could. I was enquiring about having a battery for my solar panels ,but unfortunately you cannot do it. But she told me to contact you by email and you would give me some companies who could give me a quote. Hopefully you will get back to me with some information. I would prefer a telephone number that I could ring and discuss this with someone many thanks Julie Rule
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Posted 1 month ago
Really good customer service.
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Posted 1 month ago
Excellent. Understood the problem with the new BMW charging app. Was able to change us back to Go until we have the new BMW software installed. We can then go back to Intelligent Go.
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Posted 1 month ago
⁹brilliant customer service 😊
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Posted 1 month ago
I sent an email to the CS. It was assigned to Jamie-Leigh. He provided quick responses to answer my query and my problem got solved.
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Posted 1 month ago
Owen was very polite, helpful and understanding.
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Posted 1 month ago
Very helpful. Polite, friendly and knowledgeable.
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Posted 1 month ago
Tom was very helpful and explained everything well. Having done a lot of calculations, I’m not sure I will switch. I do very low mileage in my EV, so with the higher El day rate there is very little difference with OVO. I’m still thinking about it
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Posted 1 month ago
Lucy is a lovely person and a credit to the company
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Posted 1 month ago
Octopus energy is rated 4.1 based on 6,517 reviews