“I rang Octopus today just to check if I was on the best tariff.My call was answered in just a few minutes. I spoke with Salim who was very helpful. Very clear and took time to assist me. Thank you”
“How easy was that. Rang the customer services helpline and my call was answered within seconds. Emily F explained in pounds and pence my options and changed my account to a new fixed rate. The whole conversation lasted only a few minutes. I received a confirmation email by the time I hung up my land line phone. Top notch service, shame other institutions and retailers aren't as efficient.”
“For the last 16 months, I have received the worst customer service of my life from SSE ENERGY so, believe me, I know what poor service is. On the other hand, Octopus Energy are fantastic to deal with. Not only are their rates reasonable but the customer service is second to none. Basically, I switched to Octopus Energy BECAUSE of their customer service. They make my life easier. They are quick, efficient, knowledgeable, friendly and get the job done. I have my domestic supply with Octopus Energy and have recently switched my business to supply to them too. Today, Dexter helped me with my query and he was exceptional. I highly recommend this company.”
“Mollie was most helpful knew her job inside out and it was refreshing to speak to someone like this. Am going to switch to Octopus energy. Well done Mollie I was only seeing what was out there but you sold me the dream 😆”
“Very helpful customer service rep. Understood quickly what needed to be done so I could transfer my mother's energy supplier and manage my mum's account using LPA.Was caring and sympathetic.”
“Just moved house and wanted to set up my account with Octopus, got put through to Zaid who was absolutely brilliant, took time to explain everything to me, made sure I understood all the options available to me and simplified the whole process! Thank you Zaid and Octopus energy!”
“Very helpful straight to the point
No jargon
No waiting or being on hold for long periods
Can understand what they are saying
Im impressed. Thank you!”
“How helpful everyone is , especially the gentleman i spoke to today. nothing is too much trouble, we recommend you to everyone. Thankyou for your great customer service”
“I had the most beautiful experience with one of your customer services' repreaentatives!
Not only was he patient, kind and informative, he also took the time to help me discover a problem I'm having with my electricity bills with my current supplier and gave me excellent advice on how to remedy this.
I'm really looking forward to being an Octopus customer!”
“As a new customer, it was a great introduction to the 'famous' customer service. Sammy did not disappoint, she sorted my issue out very quickly and made sure any other queries and niggles were also identified and resolved. Great start to a good relationship. Thanks Sammy”
“The best energy supplier there is I've just moved house and if octopus didn't supply the house I would not of moved they have a very good customer service and the prices are very good as well”
“Explained everything in such detail that I could understand, it’s my first time owning a home and setting this up so was a bit nervous about all the t&c’s but this felt so easy. Thanks so much to Zak P for your help!”
“I was pleased to be able to talk to Zaid about my surprise that there was a possible problem of my credit rating . He was quick and efficient in making an investigation and reassured me that all was well . He also managed my deafness for the whole of the conversation and I didn't need to ask him to repeat himself for which I was grateful”
“I've switched to Octopus today, spoke to Dexter who was very friendly and polite, and took me through the steps of switching very clearly and was happy to answer any questions I had. Very happy with the service”
“Hadcss as bit of a problem with another supplier charging me for the same service which octopus does, long story, but was delt with expertly and sound”
“Areeba couldn’t have been more helpful and sorted an issue which 2 other suppliers hadn’t been able to help with. Excellent customer service. Prior to that I spoke to Tom who also did Octopus proud. Thank you!”
