“Spoke to George this morning to find a new tariff as mine was coming to an end. George advised on a comparable tariff. He was helpful, professional and friendly. Now sorted for another year, thank you George.”
“I spoke with a lovely assistant Nia this morning. It’s so refreshing to talk to someone who is helpful and upbeat. My query was resolved in a matter of minutes and I can now get on with the rest of my day!”
“Uzair, made my switching over from EDF energy to Octopus energy, so easy and made it a good experience for us, from the start to the end, and covered everything that I needed to know, and backed it up emails straight away, the best switching over from one energy company to another that we have ever had, well done Uzair.”
“Zaid was very helpful and has set up my new account and will find out how to get the account back to dual rate as there are night storage heaters in this property.”
“Having previously been a customer of Octopus Energy (to my shame I foolishly left them in 2018!) I was relieved to find their helping hands as good as ever and Hassan led me through the transfer process in a most helpful manner. I truly feel relieved that I am back "in the fold"! Thank you Hassan!”
“I have problems signing up for an account therefore i dial in. Emily was super helpful and patient explaining everything in details and responding to my questions. Thank you so much Emily!”
“Kainaat was a credit to your organisation. Knowledge polite patient and efficient .Price was slightly better than I'm currently paying bit I'm future proofing as I may go with solar panels shortly”
“I had an issue with the tariff I selected online and emailed octopus, Mark H COV 10 , fixed it and offered a far better and suitable tariff
EXCELLENT”
“I called Octopus energy to ask I wanted to switch from EDF, Tom took my call and within 15 minutes I was a new customer! Very smooth way of switching and I wish I'd done it much sooner.”
“Kieran was a pleasure to have help me with my issue. Easy to speak to, knowledgeable on the problems I was experiencing and how to solve them quickly and without stress. 5 star customer service, a truly seamless experience.”
