“I asked Sidra if I could change to a pay as you go meter and within seconds she had shown her confidence, her excellent ( what we used to call ) bedside manner and knowledge of her job. To date she is the best call centre operator I’ve ever talked to and I’m 65 years old. She is patient, reassuring, confident and very pleasant to deal with. Octopus are very lucky to have her working for them.”
“Octopus is a company I find Very easy to deal with. Spoke to Tom..he was most helpfull.will be glad to come back to you..been stressed with the other company no power on 2 occasions.”
“Excellent customer service on the phone when I couldn't create an account due to an internal server error. Dexter got everything set up for me swiftly and courteously”
“Samantha was extremely helpful in assisting me with my query and request. It was a very positive experience and excellent customer service, particularly as I required more time to access information due to my disability.”
“Called to switch to Octopus today and they were so helpful. Their low prices and excellent customer service made the switch a no-brainer! Super friendly and polite. Thank you!”
“The issue with my Smart Meter was not easy to solve and took longer time wise than I hoped for both Octopus and myself. However, persistence on both sides finally resolved the problem. I can now monitor my usage, which is so important these days.
I was not let down by Octopus and they were as anxious to solve the problem as I was. Thanks to Leila H. and others, all is well.”
“This is purely based on initial contact, I'm not yet fully signed up. However, I spoke to the most beautiful gentleman called Zaid, lovely professional approach, knows his stuff and equally had a wonderful sense of humour. Hope they all get performance and review based rewards! he deserves one. Thank you.”
“Initial phone call to discuss switching options - very positive first impression. Dexter was very helpful, answered all my questions and has since followed up with requested information as he said he would - so far so good!”
“It was a refreshing change to get through on the phone really quickly and then get to speak to a lady ( Mollie ) who knew exactly what she was talking about,I can’t believe the depth of knowledge she has it was really refreshing she made everything so easy and understandable.”
“Zain was extremely helpful and explained how switching to octopus is simple and straightforward. He was also very professional yet had a lovely approachable manner. Thank you for your help today.”
