“Customer service is always helpful, nothing seems to be too much trouble. Today Gemma was great, understood my issue and put in place check to see best tariff for me. Thanks Gemma”
“Just switched from a different supplier and it was extremely easy. I even booked a Smart Meter installation and that went smoothly too. No problems, which is very unusual nowadays.”
“I'm new to using the smart meter and was worried by what I ignorantly thought was my energy consumption overnight. Gemma kindly confirmed that the figure I saw included the standing charge. What a relief as I'd switched everything off overnight to try to identify where the power was going.
Gemma was professional and charming, I couldn't ask for more from a customer service point of view. Now the standing charge ..... ooohhh !!!”
“Spoke with Kayleigh …I had complicated my import/export readings and she was abke to sort it out immediately. Friendly, professional and efficient. Thank you Kayleigh”
“I spoke to Vic who was very good at explaining the situation to me, the alternatives, and resolving my problem. Pleasant, cheerful, and patient; on a personal level she was excellent. Thanks.”
“Contacted Octopus for a switch and Dexter talked me through the whole process seamlessly. Confirmed switch, engineer visit and booking, Direct Debit etc, no issues.”
“Awesome service.. Friendly and so helpful.. Fast and hassle free switch over.. My advisor was brilliant and delt with me with respect he was fast and explained everything clearly.. Other companies need to learn from Octopus Energy customer service..
⭐️⭐️⭐️⭐️⭐️”
“Radhika showed great customer service, answering all my questions and I felt treated like a human being. This is a huge difference compared to British Gas.”
“Emily from Octopus Energy did her absolute best today by helping me sort out my account and listened to what I needed to be able to get my account back in credit thanks Finlay”
