“Spoke to Arzu who was very patient with me while we set up my new account everything was so easy and straight forward now everything is in place in my new home, I now understand why you are recommended by which
well done Arzu”
“Hi, spoke with Mark H COV 10 today regarding my tariff. He helped me understand the best tariff to switch to and explained everything really well.
Thanks for your help 😊”
“I had a great experience with this customer service advisor. They were very friendly, helpful, and genuinely nice throughout the interaction, clearly explaining all the necessary information so we knew where we were in the process at all times. I truly appreciated their support and would 100% recommend their assistance to anyone in need!”
“I phone octopus energy today and spoke to a guy called Dexter and he was so happy and helped me a lot it was so nice to speak to Dexter and he could not of helped me much more 5 stars for him”
“the agent that i spoke to was Areeba. the agent that i spoke to was excellent. she understood all of my concerns and answered all of the questions that i put to her in a patient manner”
“Quick and easy call to set up the account. Thomas was lovely, explained everything very well and was keen to make sure I had all my questions answered! The call didn’t feel rushed or pressured just happy to help, very reassuring!”
“Phone answered promptly.Your cheery agent was knowledgeable polite patient and helped me through the process. Never felt it was a hard sell and I was convinced to switch suppliers to your cheaper tariffs.
The experience felt like proper "old fashioned" customer service. Many more could learn from you.”
“This was my first time phoning customer service & I now know why Octopus has such a good reputation. The call was answered so quickly by a real person (Terry S 👍) who was really helpful as well as friendly. My fixed tariff was coming to an end & Terry talked through the options with me, ensuring that I had all the facts & figures to make an informed decision. Everything was resolved with minimal fuss or effort. Thank you.”
