“I called Octopus energy about the proposed increase in my monthly direct, my call was answered by a Rep within 5 minutes, Sam was friendly, professional and understanding. He answered my query swiftly and also offered further advice which was useful.”
“Very friendly customer service! Felt like Josh (the service provider) went above and beyond for his customer service, was incredibly polite, and incredibly helpful in explaining the options available for my situation as well as sorting out my details to create my account successfully!!!”
“Nia was great! Super helpful, understood and helped with my query quickly and put me at ease. Couldn't have asked for better customer service. Thank you Nia!”
“Rayain I hope I've spelt his name correctly x wonderful polite young man, who helped all he could, very easy on the ear and describes process precisely, a credit to his company”
“Toni was super helpful in turning round a printed copy of my bank statement which was required for an application I was going. Super quick service and zero hassle. Thanks Toni & octopus!”
“I had what I thought was a malfunction on my electricity meter which Indicated to me I i had used an additional 1000 units in a month. I was shocked .i emailed Octopus immediately sent a snap shot of my meter Salim responded quickly , he advised me I hadn’t used the 1000 I had mis read the pointer on the dials . What a relief he was reassuring and most helpful . Excellent customer service .thank you Salim . 😋”
“Switching to Octopus Energy, was as simple as counting to 1,2,3. There advisors were clear with every step. No hard sell or trying to sign you up a.s.a.p. They went through everything at a nice steady pace. If you were unsure, they would recap until you were 100% sure about every detail. Also without asking, they asked if I required to be placed on a priority / vulnerable listing, before it was my next question. 10/10. Prior to switching & on the back numerous friends & family recommendations. I can now understand why, they have come to get great reviews. On this particular day, it was Raiyon that guided me. 10/10 +”
“I spoke with Raheem and he not only gave us 1st class customer service and excellent advice, he was a real pleasure to speak with. 10 out of 10 and we look forward to being long term Octopus energy customers”
