“Mark Harris was a great help today. We are moving 8 houses to Octopus and he couldn't have been more helpful. What I thought was going to be a nightmare, turned out to be a pleasurable experience. Mark listened and will set up the accounts to fit in with my situation.”
“I decided to make the switch to Octopus energy after being unhappy with the service I received from my current energy supplier. I spoke with Tom, who guided me through the process with calm professionalism, taking time to explain the process, and answering the many questions I had. Tom reassured me that I was in control of my account, and I could change tariffs and payments via the App. I feel that I am appreciated as a customer, and look forward to a long relationship.”
“Radhika was brilliant. She talked me through everything, clearly and efficiently . She answered every question and I was so impressed with her and the company she represents. I look forward to a long term relationship for my gas and electric supply. Thank you Radhika”
“Thomas was very helpful , polite and informative, regarding sorting out Octopus being the provider on our downsize move to a two bedroom detached bungalow in Stowmarket, Suffolk”
“Great service today arranging my direct debit / credit check with Uzair. Nothing was too much trouble. Polite, efficient and put me ease sorting my query. Thanks Uzair.”
“The phone was answered quickly Tayla was extremely polite and patient, dealing with my enquiry completely and resolving my issue. Octopus comes over as for the people rather than for the business.”
“Thomas was extremely helpful and had all the answers to all of my questions
He was polite & curtious throughout, and made the switch from BG very easy, great service”
“I went on call with Zaid when I wanted to switch to octopus energy. They did an amazing job at making me feel comfortable and reassured in what I was doing as I’ve never switched before. Thank you.”
“What a delightful change to have a helpful person to speak to who clearly explained the answers to my questions and dealt with my enquiry quickly efficiently and with charm. Thank you”
“Not only do I rarely ever have issues with bills and service, but when I just had a minor issue with readings while moving house, the phone was answered quickly and the advisor could not have been more helpful, polite, courteous and professional. I don't think I'll ever use another energy provider again.”
“Hi,
I just wanted to write and acknowledge the great customer service I received from Grace regarding me taking over the account and having electricity reconnected at a property I own. She took complete ownership of the situation and ensured that it was resolved quickly and efficiently. I was particularly impressed with the level of communication I received with Grace constantly monitoring things and then checking with me that all the necessary actions by me and Octopus were taking place - such exemplary customer service is all too rare these days. Grace has been a first class ambassador for Octopus, please convey my thanks and appreciation.”
