““Arzu “ Made the Impossible, Possible!
“Arzu “ is the reason I’m with Octopus today!
I had nearly given up after countless calls over four days trying to resolve issues with my energy switch — incorrect MPRNs, confusion, and zero resolution from either EON or Octopus.
In my final call before I give up , “executive ARZU from octopus energy came.
She is Calm, confident, and incredibly knowledgeable, she quickly took charge and untangled the mess. She genuinely listened, cared, and ensured I was guided through every step. She is a breath of fresh air — professional, empathetic, and highly effective.
Today, I’m finally with Octopus Energy — and it’s all thanks to Arzu’s commitment and expertise. She’s an absolute credit to the company!
If every customer service experience was like this, the world would be a better place!”
“Pete S. Was so helpful with deciphering my meter readings. He informed me that I’ve been entering them incorrectly the entire time I’ve lived in my flat. He was able to amend this and credit my account to more accurately represent the amount of energy I use, which isn’t much since I live in a small flat and am not home often. He also suggested a different tariff based on my needs which allow me to save even more on my monthly bill. He was delightful to work with, understood my needs, and genuinely wanted to help me. Easily the best customer service interaction I’ve ever had!”
“Toni was very helpful and professional for me and I thank her and octopus energy for their help at a very distressing time for me,please note I cannot give I a meter reading only the landlord has the keys to the meters”
“Mo, was very helpful, kind & courteous in helping me set up my our new account. He was able to finalise the procedure on a call back. Many thanks, Irene & John”
“spoke with Raiyan and he was very helpful and patient talking me through the process of switching to octupus from british gas, and gave me all the info on current tarrifs
Thankyou”
“I have an excellent service from Zac P yesterday. Very helpful and informative as l am elderly and sometimes dealing with new information is bit difficult.
Zac P is credit for Octopus energy Thank you”
“BOTH THOMAS AND AADAM WERE HELPFUL. SADLY I WASN'T OVERLY IMPRESSED WITH OCTOPUS THEMSELVES BECAUSE FOR SOME REASON THEY WERE UNABLE TO PROCESS THE SWITCH DUE TO INFO RECEIVED FROM TRANSUNION AND THEY DID A SOFT SEARCH WHICH THE RESULT WAS STILL ON PAUSE. I HAVE A GREAT CREDIT SCORE AND NEVER DEFAULTED ON PAYMENTS SO A LITTLE CONFUSED BY THIS.THE ONLY WAY IT CAN BE PROCESSED IS BY MAKING AN UPFRONT PAYMENT OF £150 WHICH I HAVE DONE BUT SEEMS A LITTLE UNFAIR THAT I AM BEING PENALISED AND NOT BEING OFFERED THE ORIGINAL RATE AS QUOTED PREVIOUSLY”
“Phone call answered very promptly. The lady I spoke to (Tasj) very quickly established the reason for my billing enquiry. Matter was resolved & a revised bill to include my gas charges was received within a few minutes. I was very impressed with the whole service received.”
“Beth at Octopus Energy was quick to respond to my email, very understanding about the current situation and helped to resolve everything quickly and save money. It was much appreciated. Thank you”
