“Izzy, was easy to talk to and explained everything very clearly. The whole switching to octopus was very straightforward and completed in no time at all. Brilliant!”
“Really easy process to switch to Octopus energy. I had quick query regarding the plan which was sorted by the very kind and knowledgeable customer care person Thomas. I was also explained about the solar export tariff which I am looking forward to enrol soon.”
“I sent an email on Sunday to ask for a payment holiday. I received a lovely email back from a lady called Felicity. Who arranged this for me. She was helpful and friendly and sorted my problem immediately. Lovely attitude”
“I switched to Octopus today and did it all by phone - no irritating online questionnaire and unanswerable questions. The tariffs were explained straightforwardly, all my questions were answered clearly and the switch from my current supplier will happen in two days without me having to do anything, apart from a manual meter reading when prompted to check against my current supplier's reading. Thank you Tom, I've been putting this off for ages, but it was so straightforward!”
“Mo helped me set up my electric for my new flat. He was super friendly and helpful. Her explained everything clearly and answered all my questions. Thank you for your help!”
“I spoke to a one of your colleagues called Thomas from Somerset.
He had great Customer service and relation.
Solved my issue and gave me the best advice that I could hear.
10/10
I hope I get Thomas on the phone every time I call up!”
“It meant a lot to me too. Receiving satisfaction reviews from customers, when I had had similar job years back.
Thank you mate for you information provided. Friendly and prompt conversation leaving me happy.
I then phoned back up and spoke with another friendly adviser. My experience was excellent and would highly recommend to anyone.
Keep up the good work
My only advice. Not for you directly.
I could hear agents in the background whilst on the call. This isn't a big problem. But given you guys more space to work in. More space between advisors would mean a clearer conversation.
This is more with the space provided. The second agent I do believe had more space between other workers and I could only hear him speaking.
Not an issue as an agent. Normally a call centre location. And I'm seriously nit picking here.
You were excellent mate and clearly did give me the faith I needed to call back after some thinking. As the customer service was excellent.
Take care and all the best.
Justin”
“The phone conversation with Radhika was excellent. she made the switch to Octopus energy very professional and smooth. I hope the service from you is as good.”
“Just spoke to greg from octopus energy and he was so helpful and explained everything without making it difficult at all and was the smoothest transaction”
