Login
Start Free Trial Are you a business? Click Here

Octopus energy Reviews

4.3 Rating 7,967 Reviews
82 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Octopus Energy were simply amazing, patient and gave their best in terms of rectifying any issues. Customer service is 10× better than any other provider out there.
Helpful Report
Posted 6 months ago
Lovely customer service with supportive and quick response. Maariyah handled my situation perfectly with patient and professionalism.
Helpful Report
Posted 6 months ago
Excellent company and very knowledgeable about the products you enquire about Dino J was absolutely a pleasure to speak to thank you very much
Helpful Report
Posted 6 months ago
Octopus had the best deal I could find on the market, the most clear and exact advice from Dexter (who patiently sorted out my details), gave me £100 x 2 reward for being a domestic and business customer (via the recommend scheme) and followed it all up immediately with emails and online access to view the account. The only negative was a 15min wait to be answered but it was worth it to get exactly what I wanted. Excellent customer service from the very knowledgeable Dexter.
Helpful Report
Posted 6 months ago
Excellent friendly service provided by Maariyah when calling to enquire about joining Octopus Energy. A very straightforward and quick process to register for my new supply.
Helpful Report
Posted 6 months ago
You customer service Rep Holly was very understanding and very helpful answering perfectly all of my questions perfectly thank you
Helpful Report
Posted 6 months ago
Brilliant Service today - first time I have used Octopus and have transferred both the Electric and the Gas supply , good rates and all expertly explained by Connor. Thank you for making it very easy and understandable.
Helpful Report
Posted 6 months ago
Parveen was super helpful, was able to give me the advice I needed. Parveen was very knowledgeable. Thank you.
Helpful Report
Posted 6 months ago
Bebe was so helpful ! I’ve jsut switched from British Gas couldn’t be happier
Helpful Report
Posted 6 months ago
A start to finish setting up new account , all "done and dusted" with professionalism in a polite and friendly manner. Thank you Jordan and Octopus.
Helpful Report
Posted 6 months ago
Always found Octopus energy to be great to deal with would definitely recommend
Helpful Report
Posted 6 months ago
Mandy helped no end when my boiler went. She sent me out and electric blanket which is very useful as its been so cold
Helpful Report
Posted 6 months ago
I spoke to Vicki and she was absolutely amazing very helpful and helped loads
Helpful Report
Posted 6 months ago
My questions were answered clearly and concisely the representative I spoke with was helpful and polite.
Helpful Report
Posted 6 months ago
By being a delight to communicate with.
Helpful Report
Posted 6 months ago
Great customer service and answered any questions I had :)
Helpful Report
Posted 6 months ago
Maime very helpful quick response to my call
Helpful Report
Posted 6 months ago
Radhika was very efficient, patient, kind and helpful when dealing with me wishing to switch to Octopus Energy.
Helpful Report
Posted 6 months ago
I was panicking as my electric bill was huge. Parveen went through everything with me and was very helpful, she politely explained what was happening and put my mind at ease, her customer skills and patience were excellent. Thankyou so much.
Helpful Report
Posted 6 months ago
Fantastic customer service, polite and great knowledge of my issue
Helpful Report
Posted 6 months ago
Octopus energy is rated 4.3 based on 7,967 reviews