“Thank you Octopus energy for taking time to listen to our issue over the starting readings for our switch to you as supplier. Mark H COV 10 has looked at our consumption and raised a dispute for us. It is rare to have a person at the other end of the line and I appreciated your unrushed and sympathetic approach. Hopefully we will get our issue resolved. Many thanks for your help!”
“Thomas was very helpful in taking me the different charges , enabling me to compare Octupus with my existing provider and making an informed decision as to whether or not to switch.
I will be saving £17 a month because of the switch, so I am a happy bunny 👏🏻
Thank you Thomas”
“The gentleman who attended to my call was very polite, professional, knowledgeable and lovely.
I am pleased with the payment options and the fact that there is no penalty for opting out of Direct Debit.
Thank you Thomas”
“Ola was so kind and polite and very clear in his answer. He listened to my questions and answered professionally and efficiently to all of them. I'm satisfied and got exactly the information I was calling for.”
“There was a very short wait to speak to an advisor.
They answered my query clearly.
They were pleasant and helpful with advice on how to take my meter readings in future.”
“It is so unusual to have the phone answered immediately when calling a company to ask for help. Eloise was very knowledgeable, kind and understanding, also quite a rare experience. Well done Octopus, well done Eloise.”
“Amazing service as usual from Octopus, I can honestly say I've never had any issues with them or their service over the years I have been a customer.”
“Emily was positive, offered me sensible advice for dealing with my old supplier which was useful and should facilitate my switch. My case was not completely straight forward because I have another account with you at another address and she was careful to seek my permission to use data from your record of that for this account rather than simply doing so. I came off the phone feeling that a load had been lifted and I was coming home to a brand that actually values its customers. Thank you superstar Emily!”
“What a great customer service. I did have a bit of a wait for the call to be answered but it is Monday. Sharna was wonderful and so helpful setting up our account. Very polite, friendly and informative. Thankyou”
