“I was informed by an Octopus employer that one of their sales representatives, George, has allegedly falsified reviews to earn Octopoints. I understand that management (Greg and Paula) are aware but have not taken action, reportedly because he is a strong salesperson and trainer. This raises concerns about the reliability of reviews and business practices. I have reported these suspicious reviews to the CMA.”
“I was informed by an Octopus employer that one of their sales representatives, George, has allegedly falsified reviews to earn Octopoints. I understand that management (Greg and Paula) are aware but have not taken action, reportedly because he is a strong salesperson and trainer. This raises concerns about the reliability of reviews and business practices. I have reported these suspicious reviews to the CMA.”
“The wheel of fortune is set to fail all customers. Intentionally made to make you feel you have a chance , but you never win. Even supermarkets provide a little something to their loyal customers. Instead of boosting your ego with stupid ads on the radio on how great octopus is a company star thinking more of your customers and give them a fair chance to win something.
Hope the leadership of this company see this review.”
“Ben stepped in and really helped after a very long stressful year with many errors on the account following the passing of my late mother. Thanks again!”
“As usual excellent customer service. Ben was so helpful and resolved my query efficiently.
I am so glad i moved all my accounts over to Octopus much better.
Many Thanks”
“After talking to your colleague Ben, he quickly solved the problem about my tariff.
He is also trying to solve the problem of my smart meters not sending any readings.”
“Very poor customer service. I can say this from years of bad experience. Had to use the ombudsman to threaten them into action. Then they jump. Run by incompetent young people especially those whose English is difficult to understand. Apparently other companies are even worse. Prices ok but that is all.”
“During a switch away from Octopus Energy, I was charged over £300 for gas — in summer, while I was for the majority away, not using gas. The explanation offered was for "maintaining your connection to the energy supply." No breakdown, no meter readings. No reasoning.
The complaint I raised was closed without resolution, obscured among four separate email chains, one for each telephone query to request an update. While I was waiting for replies from customer services, Octopus was silently escalating to debt collectors. Bailiff threats arrived out of the blue, mid-conversation. My credit score was hit — repeatedly — by escalations I didn't know were happening.
When I asked how my bill had been calculated, it went up.
The formula they seem to use is a surface layer of hollow, performative helpfulness concealing complete refusal to engage with the substance of any complaint. Wear the customer down until they stop asking questions and just give up and pay.
It’s eventually worked on me and I just paid the bailiffs the arbitrary figure they’d been given. Two days later after paying in full, now over a year since I tried to leave them, Octopus themselves have just now generated an additional bill for £170.
I don’t think this is disorganisation, I think it’s their system working as intended.”
“Fine when things are ticking along as normal, but as soon as there is an issue, they are an absolute nightmare.
Constant excuses, failed promises, missed deadlines, impossible to speak to a specific person by phone as apparently they can't transfer calls and don't have direct contact numbers, so you are stuck with email as the main form of communication, which means constant delays.
An awful company to deal with. My complaint was logged in Nov 2025 and it's still not resolved, because of how useless and unhelpful they are.”
“I am not entirely happy with Octopus currently. I have been having issues with my smart meter and have been asked on a number of occasions to complete actions which I have done. The last action was I called Octopus this week to run through the next action for me. I was advised I would receive an email outlining what I was required to do, and I am still waiting.”
“No speaking to bots
No endless waiting on hold
Quickly got through to Ben, a real person, who couldn't have been more helpful
Question sorted in 2 minutes
Outstanding customer service”
“Octopus varied my direct debit, according to them, resulting in a negative balance on my account. They adjusted my direct debit to clear the outstanding balance within few months. I cancelled the direct debit and set up a standing order to pay my energy usage and part of the outstanding balance. Without sending my account to debt collection team or external debt collectors, or giving me any warning of any sort even though I spoke to their customer service advisors few times who were okay with my payment method but only advised me to set up a direct debit as their preferred payment method. I only found out that Octopus has nicodemusly put on my credit file that I have an arrears on my account. I phoned to dispute this and they stated that, they put this information on my credit file because I was not paying my bills by direct debit, even though I did not default in any of my payments. I have realised that the so called outstanding balance is not energy I consumed but based on an estimated energy consumed which could be wrong. This is the kind of service Octopus are taking pride in. Switching from Octopus to a more transparent energy supplier with customer service advisors who knows what they are doing is what I will recommend.”
“Needed to speak to Customer Services as my bill had been increased . Spoke to Ben who listened to my concerns , offered his advice & then readjusted my bill accordingly . Just a professional guy who importantly listens .”
“Ben was so helpful in solving my issue and in a very timely manner. He re-opened my account after accidental closure in under two minutes. Thank you Ben and the whole of Octopus energy, love you guys!”
“Octopus Engergy insisted I install a new gas and electric smart meter. The engineer installed the electric meter as agreed some weeks ago but did not install gas meter which is outside because it WAS RAINING. I have contacted octopus for a new date on a few occasions and have been informed they could not give me a date and said it could be months. If and when the gas meter is installed I will be moving supplier. DO NOT USE THIS SHOWER OF USELESS PEOPLE.”
“I have been told in the past that although i do have a smart meter (which British Gas installed years ago) I have not had a monitor and have been told several times that my meter could not be read as it was too old, which meant I had to read my meters and send the readings to you. This has been difficult as I am a disabled pensioner and meters are in awkward places. However when I phoned I explained all of this to Ben who listened to me and went to ask to find a solution for me. It appears that Octopus can and has been reading my meters and have received an email from Ben to say that although there is a delay, I can get a monitor which I am happy about. I just want to thank Ben for listening and understanding and finding a solution.”
“Spoken to Ben today to resolve a problem with my gas meter in my new property
Extremely helpful man, very patient with a pensioner with next to no technology skills
Arranged for someone to come and do a meter reading and also install more modern smart meter
Highly recommended, Thankyou Ben”
