“I bought 2 bookcases. I was contacted by customer service by email that I needed to talk to the shipping department. I called and got no answer so I responded to the email from customer service. I didn't hear back so I nudged customer service to see if they received the email. They informed me that they had. I thought all was well. I checked my bank account this morning and saw I had been refunded. I called back and got a very aggressive customer service agent. They sounded like a lawyer when they responded to my questions. It turns out that shipping wanted to know if I would be at home when delivered and could I remove the bookcases from the truck myself. They said that since I did not respond, even though the customer service agent confirmed that I had, my order was canceled. What kind of company makes you come and remove your order off the truck? I spent almost $800.00 on the shelves and I should be able to get the shelves taken to my door, at least. The customer service was terrible with how they handled this order. I was waiting for something that was never going to come and did not receive an email letting me know my order was canceled. Would you like to know what I did get from them? Spam email started to fill up my mailbox. I am not buying anything there again and I urge you not to as well.”
“Ordered is Oct. and received an email that it had been shipped. I really wanted the items, but after two months of waiting,!I asked for a refund and they said yes. I’m still waiting.”
“ONLY GAVE 1 STAR CAUSE I HAVE TO IN ORDER TO POST THE REVIEW BUT I WISH I COULD GIVE NEGATIVE 10! ABSOLUTELY HORRIBLE FROM BEGINING TO NOW! DO NOT TRUST THE REVIEWS ON THIER WEBSITE. I PLACED AN ORDER AND WHEN I DID NOT RECEIVE IT ON THE DELIVERY DATE, I CALLED AND WAS TOLD THE ITEMS WERE RETURNED AND THEY COULD NOT TELL ME WHY BUT THEY RESHIPPED THEM. BEFORE IT WAS RESHIPPED I ASKED THE AGENT IF I COULD CANCEL THE ORDER IF I DID NOT GET IT BY THE EXPECTED DELIVERY DATE AND SHE SAID YES. WELL, IT HAS BEEN DELAYED 2 TIMES NOW. I CALLED BACK AND THE AGENT SAID YOU CAN'T CANCEL IT BECAUSE IT HAS BEEN DELIVERED.....I SAID NO IT HAS NOT! SHE PUT ME ON HOLD AND SAID OH IT'S NOT DELIEVERED BUT YOU STILL CAN'T CANCEL IT BECAUSE IT IS IN TRANSIT AND THEN WHEN IT IS DELEVERED I CANNOT CANCEL IT BECAUSE ITS DELIEVERED!! ARE YOU KIDDING ME! THEY SAID I COULD RETURN THE ITEMS BUT I SAID ALL YOU HAVE DONE IS LIE SO WHY SHOULD I TAKE YOUR WORD NOW THAT IF I TAKE THE TIME TO RETURN THAT YOU WILL REFUND ME AND NOT PULL MORE EXCUSES. THE REVIEWS ON THEIR WESBITE MUST BE FILTERED...A LOT! I WILL ADVISE EVERYONE TO SHOP AMAZON OVER THESE PEOPLE, OFFICE DEPOT, ANYONE ELSE BUT THESE PEOPLE!”
“They only offer a 3 day window for the return. Purchased paper and just opened the ream two weeks after delivery. The paper is supposed to be 8.5"x11", but it was clearly cut larger by the manufacturer. This product is unable to be bound with other paper rendering it useless. Simply put, their return policy for a defective product is completely unacceptable. Many other online options out there with better customer service.”
“Price on the printer I bought was good, but that is where the positives end. Customer service was terrible when I called and asked about my order after the date it was supposed to be delivered by had passed and never got a notification of shipment. After that phone call 3 days later it showed up finally. Got the tracking number a day after it was already delivered big help there. Best part of all of this Is I wrote a slightly negative review on the company website and got a email saying it didn’t meet there guidelines so it was never published. Company censorship so they look better than they really are.”
“I did receive my order very fast however the item wasn't what I thought it was and I've returned the item and they have received the item but, I still haven't received my refund. I”
“Very poor customer service! I've ordered thousands of dollars worth of stuff from them over the years. Their prices are generally very good and shipping usually very quick but if you have a problem with an item or an order don't expect any customer service. They are curt and unbending.”
“I ordered a chair on sale, the order was confirmed, and my credit card was charged. Then, OfficeSupply.com CANCELLED my order then raised the price on the chair. I understand that prices can change, but they did not honor an existing order at the sale price, actively cancelled the order, then raised the price. Very shady, I do not recommend doing business with them.”
“I ordered some product and was shorted 1 item. when I sent in a request to be contacted I received an auto reply saying they would be getting back to me. Well Here we are. Still getting ads like I'm going to buy something else. What I'm Saying is the customer service here sucks worse than the shipping dept. Now watch they will pop up another auto reply that leaves me a number to call.”
“Horrible company & scams. Do not order anything from this company. I will make sure in my power OfficeSupply.com go out off business. Bad business & fake customer service”
“I searched office chair deals in Google and found a deal for a Realspace chair in Officesupply.com and then placed an order. I waited for a week and got an email from paypal saying that I have a refund from officesuppy.com. Officesupply did not send me email about the cancellation. I login to my officesupply account and noticed that my order has been canceled, although at that time in google I could still see officesupply's ad for the same chair at the exact same price. So, do not waste time with this company.”
“I ordered two large commercial size pump bottles of concentrated Nestle's hazelnut creamer. These have a shelf life of one year, unopened. If they are opened, they have a shelf life of only 30 days. This company sent me product that expires 32 days from now, as in, it is already 11 months old. I have two huge bottles that will not get used in 32 days. I called Veronica in customer service and she very flippantly told me that their policy is that they will ship anything that's within 30 days of expiration, whether or not it is supposed to have a 12-month shelf life. I will not do business with this company again and I told her so. She didn't care. One customer lost. Was it worth it? I spent over $250 on 2 orders that day. Bad decision here.”
“Placed an order which officesupply.com cancelled the next day saying the item was out of stock. They are still advertising the item as available on their website. DO NOT trust them with anything you really need!!!”
“This company is completely bogus. Order nothing from them. As to the question, "What went wrong?" a better question would be, "What went right?" because everything went wrong. Nothing ever arrived, and it was supposedly shipped by Courier Express. All of my e-mails to Office Supply receive courteous replies by no real substance.”
“I ordered product 3 1/2 Months ago and still have not received my order!! When I try to check the tracking number, it then says “does not exist”.
Them taking my payment exists but my order I paid for does not exists??
When I try to contact customer service, there is no live person to speak to! You fill out a box of your complaint and they never get back to you! Such a scam!!!!! Do not buy from this company.”
“We ordered a coffee maker for our business on 16 Feb 2021...after several follow up calls to Officesupply.com.....lie after lie. spoke to a horrible customer service rep named Melissa....said the 3rd party distribution company wasn't get back to her another lie. The best part is that the next customer service rep I got told me it had been shipped on 16 Feb 2021....when I asked them to provide a shipping notice they couldn't...now what kind of system is that. They had no problem offering my money back because there was never a product available in my opinion. Let's see how smooth the refund process goes.Worst part no follow-up on my calls...if I would have read the reviews in advance of the order I wouldn't have ordered from them that's my bad. I believe any good review they have they probably created internally. Stay clear....poor business model.”
