“Ordered a package of boxes. 3 business days later I checked tracking and the label was made but hadn't been shipped. Called and got a message that everyone in customer service was busy helping shipping. Called again and got through to an operator. yada yada. They admitted it had not been shipped out, possibly lost but they could reship or cancel for me. They wouldn't expedite shipping. She stated they don't guarantee anything will ship within 2-3 days. Also their "Happiness guarantee" is for the products themselves, not the shipping. Guess I'll never find out. What a useless company.”
“This is definitely the worst experience I've ever had and similar to all others who wrote their reviews here. They sent the shipment to a wrong address which is even not in my state!! UPS returned it. it is impossible to get in touch with them, they do not answer calls repeating - "we apologize for delay, we are experiencing higher then normal call volume". I can understand why, they have so many complains. They did not answer a single email I sent to their email address. So, evidently, they did not fulfill their obligations and they do not want to do anything with it. Do not use their service!!!”
“Do not do business we this place. Order AA batteries and they just throw them in box. The box they come was all torn up and just thrown in there. Even doing a complaint with BBB they still don’t care. Wish the president of the company knew what he had for customer service and shipping. All I got from them was nothing wrong with the product. How do I know they are not just used batteries they stuck in a box.”
“Ordered 10 bottles of gel toilet bowl cleaner and package of k-cups.
Received box this morning and entire contents are leaked in box. 10 bottles of liquid bleach! Of course, I did not know this when I picked up the package in the dark at 630 this morning when it was delivered (yes, delivered at 630am) and it got all over my expensive work clothes. Completely ruined a $90 pair of jeans and sweater cardigan from White House Black Market.
Called company to let them know and they offered a refund for items but not my expensive clothing that was ruined. Told me they use 3rd parties and are not responsible which is BS bc you are always liable if you’re business partner is providing a faulty product or service.
I plan to legally pursue this as I’ve ruined $200 in clothes for a $50 shipment.
Worst experience ever! Wish I could upload pix of what they sent me. Should be ashamed to know they partner with companies that provide absolutely no packing protection.”
“Good prices very poor customer service. I placed an order and they edited the order before it shipped and received a double order. When I contacted them to return the additional items they asked me to pay for the shipping. Why should I pay for the shipping on items I did not order. They told me that an edit option was not available, yet it was. They also do not answer the phones. Very poor customer service. They just lost a good customer.”
“I ordered a keyboard tray from this company. The package arrived almost completely torn apart because--get this--the product didn't actually fit in the box. There was a piece of cardboard haphazardly taped over the part that stuck out. Okay, weird, but fine. However, possibly because it was packaged so badly, the tilt mechanism had been broken in transit, and now my tray is permanently stuck in a tilted position that's totally uncomfortable, completely defeating the purpose of having an ergonomic keyboard tray.
This is extremely inconvenient, but to make matters even worse, when I contacted the company, they said that I would have to *return the keyboard tray* in order to get another one. In what box? The one it arrived in had been completely destroyed. So now I have to go out and get a box and then ship it to fix what *they* messed up?
This company is completely incompetent at both shipping and customer service. 0/10 recommend. I will never, ever buy from them again, and 3M should remove it from their list of suppliers.”
“This is a great place for office supplies. I usually pay half the price I could get the same thing at Staples. BUT, in this day and age when everybody is screaming about the environment, this company sends me one half cubic foot of supplies in a 3 cubic foot box??????? Please, review your shipping department. You are wasting money and materials. And, I can't upload the photo to prove it.”
