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OLDIES.com Reviews

4.7 Rating 18,887 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,887 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Linda D
Verified Buyer
“My order did not ship out for 10 days after I placed it. I found this very disappointing.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“The product did not work. As of yet we cannot get the battery compartment open to see if new batteries will do the trade”
Helpful Report
Posted 3 years ago
John M
Verified Buyer
“Arrived in a fair amount of time. The main issues is many of the 8 cd's I ordered the jewel cases were damaged to point disc's do not stay in place inside case.”
Helpful Report
Posted 3 years ago
We are sorry that your order was damaged in-transit. Please contact us at 1-800-336-4627 for assistance.
Posted 3 years ago
Christine M
Verified Buyer
“A cd was not sent and I was charged. I called back and it would not get to me until mid January...a bit late for Christmas. Would not send it with free shipping or expedited shipping due to the fact that they messed up. The company does not even have expedited shipping...crazy! When I spoke to a supervisor, she hung up on me and told me she was just going to refund me. I did not get an email from the company about the refund. I found out a few days later I got it confirmed from Paypal. Very Very poor customer service”
Helpful Report
Posted 3 years ago
Mark S
Verified Buyer
“Slow and damned expensive for shipping & handling”
Helpful Report
Posted 3 years ago
David P
Verified Buyer
“Still missing the movie Prospect. No indication when it will ship.”
Helpful Report
Posted 3 years ago
Dean W
Verified Buyer
“I received two orders today - one was great and complete - 5981248. The second only contained one of the two CDs requested AND the shipping was more than the order with two CDs - 5979071. The second shipment was a good deal when ordered, but with the additional cost of shipping (only spread across one item) a $5.98 CD ended up costing $15.86 - A very, very BAD deal. I would rather have received an email asking if I still wanted the one item, since the second item was either sold-out or unavailable. If this is Oldies SOP, I'll be much more careful when ordering - assuming I order again.”
Helpful Report
Posted 3 years ago
Ariston J
Verified Buyer
“Did not find out 2 items were not being fulfilled till i opened the box. Those 2 titles was the only reason for the rest of the order. Lack of communication and they surely noticed the order had a mistake of 2 of the same title they sent out, yet no return label. Unfortunate order…”
Helpful Report
Posted 3 years ago
Ted M
Verified Buyer
“No notice that one item was out of stock.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“This is a review of the customer service. They failed to enter my street number on the delivery label so my order was undeliverable. I had to work with the post office to get my package. Keep in mind Oldies charged me $5 for delivery and created a headache that I had to fix.”
Helpful Report
Posted 3 years ago
We reviewed your original order submission, and can confirm that we processed and shipped your order to the *exact* address that you submitted to us during the checkout process. We're not perfect, and we're the first to own-up to our mistakes... however this isn't on us. If you have any questions, please give us a call at 1-800-336-4627 and request to speak with a Customer Service Supervisor.
Posted 3 years ago
Customer
Verified Buyer
“I ordered 2 DVD's, & 1 was not available. So, I was sent 2 of the same. I really wanted the other 1, & now I have to order it elsewhere. I'm not made of money!”
Helpful Report
Posted 3 years ago
Thank you for writing. We checked your original order, and it was indeed for (2) copies of the same DVD. You didn't order two different titles, you ordered two of the same -- and that's exactly what we shipped you. If we can be of assistance, please reach out to us at 1-800-336-4627.
Posted 3 years ago
Mark C
Verified Buyer
“Ordered 2 FGA Magazines received 1, no explanation. No updates on DVD I ordered.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Too expensive”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“The nastiest women in Customer Service. They treat paying customers as their enemies. The company forces a $1.00 insurance fee per order, however, based on my USPS research, the packages are NOT insured.”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“I was hoping for mariachi instead of pop.”
Helpful Report
Posted 3 years ago
Carolyn H
Verified Buyer
“I ordered a cd by error that I already had--in spite of writing immediately as I realized the mistake within minutes--they refused to alter my order. It was my fault that I didn't check more carefully, but the inflexible policy made me as of now a previous customer. Too many places to shop where the customer is treated better!”
Helpful Report
Posted 3 years ago
Customer
Verified Buyer
“Not as good as they think they are.”
Helpful Report
Posted 3 years ago
David T
Verified Buyer
“1/3 OF THE NEW PRODUCT CAME IN USED, THAT WAS SUPPOSED TO BE NEW, AND SHIPPING WAS WAY OUT OF LINE”
Helpful Report
Posted 3 years ago
Patrick S
Verified Buyer
“Poor process time to ship. It took a Long Time to get here.”
Helpful Report
Posted 3 years ago
We are sorry that we did not meet your expectations for this order. Based on what you ordered and the method of shipment you selected (Economy), we stated 3-5 business days to ship, and 2-8 business days to deliver. We shipped in 4 business days, and the order delivered to you 4 business days after shipment.
Posted 3 years ago
Everardo G
Verified Buyer
“I ordered two CD’s, I got them on time, but one of them was the wrong one, I called Oldies and they said it will take 8 business days to get it. The invoice shows both items delivered.”
Helpful Report
Posted 3 years ago
OLDIES.com is rated 4.7 based on 18,887 reviews
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