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OLDIES.com Reviews

4.7 Rating 18,888 Reviews
92 %
of reviewers recommend OLDIES.com
Company Reviews Product Reviews
21
 Metrics Info
4.7
Based on 18,888 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read OLDIES.com Reviews

About OLDIES.com:

We are the premier music and movie mail-order company in the United States. Shop online at www.OLDIES.com or call 888-MY-OLDIES for a free catalog.

Visit Website

Phone:

1-800-336-4627

Email:

Customer-Service@OLDIES.com

Location:

203 Windsor Rd,
Pottstown
Pennsylvania
19464

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Thomas L
Verified Buyer
“Figurine was broke on arrival. It was a gift so I glued it together instead of returning. It looked to be packaged well so I wonder if it was broke when shipped?”
Helpful Report
Posted 4 years ago
Steven B
Verified Buyer
“Little light on blues choices”
Helpful Report
Posted 4 years ago
Richard C
Verified Buyer
“I bit more pricey than I would like.”
Helpful Report
Posted 4 years ago
Thomas C
Verified Buyer
“the product was fine, it was the length of time it took to be sent out and delivered - it should not take a week to be sent to N Carolina. My family was disappointed with the tardiness.”
Helpful Report
Posted 4 years ago
Stephen F
Verified Buyer
“It is a shame that only one of the three selections arrived from the order placed online if one of the recent orders Otherwise I would have said that order full filament from oldies is generally quite good. Selecting from a list that said the items were available then only to receive a single item does not make this customer that satisfied with the online business Surely when selecting from an e-listing of items The stock room which is keeping an up to date itemized account of merchandise should know of selection availability when the order is placed?”
Helpful Report
Posted 4 years ago
Arlene M
Verified Buyer
“Okay. The second song on the first cd skipped.”
Helpful Report
Posted 4 years ago
Melody A
Verified Buyer
“Normally I would have rated them a 5 star as I did in the past yet this order was received with broken cd cases. The person who shipped this order just threw the cd's in a small padded envelope without padding them separately to ensure the cases wouldn't be cracked on arrival! Again, like everything these days someone wants to get paid and not caring if they do their job the right way, just get done who cares how it arrives!!!!!”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“My cup on one set was broken. My soup bowl on the other set was received cracked in 2; although bubbled wrap so go figure.”
Helpful Report
Posted 4 years ago
McIntyre
Verified Buyer
“I did not know that Oldies.com was more prisoner affiliated. It should say somewhere when ordering that the inmates information needs to be the shipping address. I ordered and had it shipped to me because usually when doing online purchases the shipping address should be the same as the credit card holder. Now I have to return the merchandise, wait for my account to be credited and then do it all over again. First I was told they could send me a new lable. When I called the second time, I was told it was my mistake therefore they couldn't just send me a new shipping label with the inmates info”
Helpful Report
Posted 4 years ago
Richard R
Verified Buyer
“A really great business concept, particularly for people like me whom love old movies. The problem appears to me to be related to client service (communication) as well as after order distribution (shipping). An unnamed competitor beats you hands down...which is too bad in my opinion. I would love to continue to do business but shipping and communication must improve!”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“Shipment took a long time to arrive. Using USPS is not a good option for your customers.”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“You charge too much for standard shipping”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“Took a long time to get and half the cds won’t play on my player”
Helpful Report
Posted 4 years ago
Customer
Verified Buyer
“I was charged twice for one purchase and was never contacted by anyone after leaving an email request for follow up. I have tried calling Oldies.com several times only to have wait 30 minutes or longer which at that point, I just give up. You guys need to have a more prompt or better way to communicate with your customers. I love your website and products but it makes me not want to order anything if I can't speak to anyone when there was an error.”
Helpful Report
Posted 4 years ago
Melgaard
Verified Buyer
“Very cool set, great deal. Kinda wish it didn't arrive with a box cutter slash thru the front. But the discs were fine”
Helpful Report
Posted 4 years ago
Anthony M
Verified Buyer
“PROCESSING AND SHIPING VERY SLOW---PLEASE IMPROVE SO I CAN GIVE U A FIVE===TONY B”
Helpful Report
Posted 4 years ago
Rick D
Verified Buyer
“Great selection of product. However, it took 3 months +, after 3 phone calls and a couple emails, to finally get replacement jewel cases after several cd s arrived with broken cases. But, I'm glad they offer these oldies, because they are getting hard to find.”
Helpful Report
Posted 4 years ago
Seth S
Verified Buyer
“I was impressed with the selection of vinyl records Oldies.com had available and ordered a somewhat hard to find DMB 4-record set for my wife's birthday. I understood that it might not arrive in time for her actual birthday since the site has a disclaimer that due to Covid, some orders might be delayed. I totally understand that, since Covid has affected my business, too. However, the customer service response in trying to get an ETA on the order was sub-par, and in times where orders are delayed for whatever reason, communication to the end user is key! My first two emails politely asked for an update on my order after five days and then 7 days. When I didn't get a response, I called them and finally got a customer service representative that was very short with me and seemed quite irritated to receive my call. I politely asked the status and was told it was "being invoiced." Since I'd already paid for my order, I asked what it was being invoiced for. I was told for shipping and then silence. Wasn't asked if there was anything else, wasn't told I'd receive tracking in the next day or two...nothing, just waiting on me to hang up, I guess. I got an email that the shipping label had been created, but not scanned. After two more days of this status, I emailed a third time, explaining that I had paid for expedited shipping, but that wouldn't help me if the package was never actually taken to the post office. That got a very short response that they had sent the package to the USPS via UPS and the package shipped from their location the day the label was created. The album arrived with some scuffing on the ends of the sleeves, which tells me it had to have been opened and used at some point. I didn't ask, don't care, mostly because all four albums play well and I just really don't want to deal with their customer service again. Such a shame since they really do seem to have a good vinyl selections, but service makes all the difference and the poor communication I received will most likely keep me from ordering off their site again.”
Helpful Report
Posted 4 years ago
Felicia A
Verified Buyer
“The jewel cases had cracks in them though they were packed well.”
Helpful Report
Posted 4 years ago
David C
Verified Buyer
“Prices are very good. However, one order did not include an invoice, and ,while the second order did include an invoice, it didn't explain why some CDs were missing. I still don't know if the three CDs I didn't get are backordered or have been cancelled.”
Helpful Report
Posted 4 years ago
OLDIES.com is rated 4.7 based on 18,888 reviews
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