“Very good company had never purchased anything from them before. I received my item well packaged. Very fast dispatch time. My item was exactly what I ordered very happy well done OnBuy.com 5/5🙂”
“Purchased small chest of drawers from company called Moderix, via onbuy.com, the item was damaged in many places, contacted moderix, who pretended he couldn’t hear me once he realised I was complaining. Messaged onbuy who ignored my messages. Both companies are clearly not to be trusted, don’t risk your money with these slimy companies”
“I purchased some products from "UNBEATABLESALE-USA" on the OnBuy website. Do NOT purchase from them. I've waited for months now only to be told the order is now cancelled and refunded.
I had specifically told them NOT to cancel and that I would wait longer (They'd missed the expected delivery by months already anyway) - only to be informed it was still cancelled and that I could place a new order - THE PRODUCT NOW COSTS ÂŁ20 more! Just bad service!”
“Basically ordered from onbuy.com website beginning of August and not received my goods or a refund!!! Absolutely disgraceful service all round. Messaged the seller numerous times with no reply!! They still have my money and I’ve NO goods!!!! Onbuy.com customer support couldn’t care less and said get a refund from PayPal/ card company. As a busy full time working mum, I haven’t got the time to sort out all this due to incompetent companies!! Never again.”
“AVOID THIS COMPANY. Unfortunately I cannot leave 0 stars so 1 is generous considering what they've put me through! Item was scheduled to be delivered in August, date came and went then the excuses began. They said courier lost 1 box, I rang courier, they didn't receive the item, so seller said 1 to 2 days I'd have another using the same courier.. Never arrived and courier never received the replacement... Seller then said another one is being sent out, I'll have it in 48hrs, suprise suprise, no item, I called the new courier, they never received the item, seller tried to say the couriers messed up... So by now the seller must be 3 units down and both couriers are liars. I opened a PayPal dispute, during this time a relative because very very poorly and passed away. PayPal found in my favour. Roll on this morning, the seller is messaging me on WhatsApp threatening me with bailiffs unless I pay him back in 2 days, I explained about the relative passing away and I'll happily deal with this after the funeral but no he kept threatening me. So unless you like hearing the words "1 to 2 days or 48hrs and threats of bailiffs I'd avoid this seller like the plague. Absolutely disgusting customer service. I have spoken with PayPal and they have advised me now. So Mr I've got no empathy, please do send me your bailiffs!!! I'm starting to think that this is in fact a scam company”
“Ordered 2 sets of 4 centre caps. Delivery was a week later than specified & only received 2 caps when they did arrive.
Contacted seller several times without success & there is no clear route to complain to onbuy
STEER CLEAR!”
“As a seller one of the worst sites
had a account manager from onbuy from last 3 years and was a verified seller for 3 years without any issues, one of my family member opened a account which they linked and onbuy stated its against there policy to have 2 accounts from a same person
i had sent them many emails requesting them to investage the issue as its 2 different seperate companies and both of them are uk companies under different names each time they kept refusing in anger i had then ended up swearing on messages and apoloised straight away in the next email for losing my patient as i had been emailing for nearly 3 weeks to fix the issue
they had suspended the accounts for swearing and using 2 different accounts
i had then been chasing them and emailed them over and over again to resolve the issue but they are not interested. i had senior members telling me to rejoin onbuy but they do not wish to reply when discussed about the issue.
completely scam and fraud company as amazon and ebay would aleast listen to you and try to resolve the issues.”
“Very impressed with onbuy.bought a new hamster cage,did my initial research so knew what I wanted.Onbuy by far the cheapest,so happy from the start.Free delivery a bonus.Delivery was fast and efficient.Would recommend Onbuy and will ensure if there's anything I want in the future I will check them out first.100% happy.”
“Seller sent faulty items twice, refused to get the items collected, I have to pay to get the bulky items disposed. Tried to contact Onebuy for assistance their automated service is useless. So buy from this seller at your own risk.”
