One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.60

4.6 Rating 1,984 Reviews

90 %

of reviewers recommend One Call Rescue

Company Reviews

Questions

Metrics

4.6

Based on 1,984 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and polite very helpful nothing too much trouble for him”

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Posted 4 years ago

“Brilliant service. It was minutes waiting for them to pick up which was good as I didn’t have much battery left on the phone. The lady was helpful and very professional. I had to pay a small charge as I only had the basic cover but my could would not go through so I was able to do it later. The breakdown was local so only ten mins away. He was professional and within ten mins he had my car on the back of the wagon and I was home within twenty minutes. With One Call using local breakdown I did not have to wait. Something I’m not sure would have happened if I had been with one of the two big breakdown services. Thanks One Call. Your car insurance is great and your breakdown brilliant👍🏻”

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Posted 4 years ago

“Their response was quick, courteous, reassuring and helpful. They acted quickly to get a breakdown vehicle to me and the breakdown service themselves phoned within literally a minute or two to find out my exact location. The time estimated from the initial call was 60-90 minutes but they said it would be more accurate on text. The text was for less than an hour but they actually arrived within 20 minutes. The breakdown service was great too, even though he had to find another tool to fit my wheel. It was really quick and he advised me that as my flat tyre had a nail in it he said I could get it repaired rather than have to pay for a new one. So I was really pleased with the service from beginning to end. I'd also just finished my shopping after a very long and extremely busy night shift so I was extremely grateful that it turned out to be so much less of a drama and delay than I ever could have expected.”

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Posted 4 years ago

“Car breakdown going to work at 5PM on a monday evening. I thought it was going to be a nightmare as I've never had to use breakdown service before. Scared incase they wanted info like insurance policy number etc. However, the lady on the other end of the phone couldn't be anymore helpful. 2 or 3 questions and that was it she informed me that someone will contact me within 90mins. As a result, whilst I was calling work, and partner about breakdown. The man arrived to take me home. He was very friendly, approachable, considerate, understanding, reassuring and knowledgeable re issue with car. Whilst getting towed home, he called me on bluetooth to ask if I was ok and if I had any questions. I was towed for about 25miles mostly on motorway for which at the beginning I wasnt looking forward to it. However, I quickly got confident as he took his time and it all went like clock work. Lastly, I can only say, thankyou for delivering an excellent service to me. Much appreciated.”

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Posted 4 years ago

“This service is great . I contacted ONECALL breakdown service as my car broke down @ work , the rest of the call was done online to book a recovery vehicle it was very easy & the guy was with me in less than one hour . Really great service thankyou .”

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Posted 4 years ago

“Wonderful call handler SM1 who stayed on the line while I was safely located. Very reassuring. Plus time of recovery Sent over and ability to track recovery vehicle. Excellent”

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Posted 4 years ago

“The operator I spoke to was lovely and so helpful. She talked me through exactly what I needed to do and explained everything fully.”

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Posted 4 years ago

“Quick straightforward no fuss recovery”

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Posted 4 years ago

“Very happy with the service from One Call today from phone call with Holly to engineer Sam. Flat battery (car not used enough during lockdown) sorted and replaced promptly and efficiently.”

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Posted 4 years ago

“Fantastic Service, within 15 minutes af making a call the repair agent was at my home, 15 minutes after that the car was back on the road. Superb customer service. Cant praise them enough.”

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Posted 4 years ago

“Very good service. All sorted within the hour, good communication”

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Posted 4 years ago

“Up and running just over the hour great service thank you”

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Posted 4 years ago

“Friendly and helpful service.”

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Posted 4 years ago

“No fuss quick answer and assistance arranged in a very timely manner by bp2”

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Posted 4 years ago

“Fantastic Service arrived about 10minutes after I called.”

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Posted 4 years ago

“So kind with the initial call on the phone (mind put at rest!) & then van came quickly & sorted problem almost immediately! Simply couldn't ask for better, thank you!”

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Posted 4 years ago

“Very prompt response and very efficient and got the car started very quickly. (GN3)”

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Posted 4 years ago

“Broke down on a Sunday morning, no waiting on the line and the pick up truck was with me within 30mins. Excellent. (GN3)”

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Posted 4 years ago

“Excellent service! The lovely lady I spoke to (Genevieve) was reassuring as is was this first time I needed help and I was on my own! The rescue vehicle arrived earlier than expected, Stuart (recovery guy) was extremely helpful, he was able to get my car started and explained what I needed to do.”

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Posted 4 years ago

“The rescue truck arrived half an hour earlier than scheduled which was fabulous and the rescue person was extremely helpful and got the problem analysed and sorted in no time.”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,984 reviews