“I had a number of unresolved issues, relating to broadband upgrade, undelivered mobile phone, unreceived invoices and system issues - none were time critical but promises that "fixes were in place" had raised expectations, but were wearing a bit thin. Kealey firstly listened patiently while I listed the issues, recognised what needed to be done, took ownership of the process and within two days delivered either the solution or clear confirmation (in the case of the broadband upgrade) that it was scheduled to happen. In this case expectations were raised and very much delivered. Result - HAPPY CUSTOMER.”
“Kealey at OneCom dealt with my problem in a professional and friendly manner, she had the answers and the solutions. She was able to solve the problem within the hour. Many thanks for very good customer experience and service.”
“Offered a good deal but then had difficulty getting connected, Molly was excellent in communicating and getting things sorted. Went the extra mile to keep me informed and followed up”
“I recently had to claim on pier insurance for a replacement phone. Olivia was lovely, helping me get in touch with the right people and sending documents to support the claim. If all you staff are this good, you are very lucky. Thanks again to Olivia.”
