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Onecom Reviews

3.9 Rating 390 Reviews
73 %
of reviewers recommend Onecom
3.9
Based on 390 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 66%
Accurate And Undamaged Orders
Greater than 85%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.7 out of 5
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Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Onecom 1 star review on 25th January 2023
Paige Britton
Anonymous
Anonymous  // 01/01/2019
Keeley was very helpful today
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Posted 4 years ago
Molly was very friendly and understandable
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Posted 4 years ago
Molly was very helpful when my mobile would not connect to the internet. Friendly and have good advice. Thank you
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Posted 4 years ago
Kealey at OneCom dealt with my problem in a professional and friendly manner, she had the answers and the solutions. She was able to solve the problem within the hour. Many thanks for very good customer experience and service.
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Posted 4 years ago
Molly was charming and resolved my issue very efficiently. Well done Molly 👍🏻
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Posted 4 years ago
Molly has been very helpful as I had to work through a few issues (insurance claim, new SIM etc.). She was proactive and outcome focused.
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Posted 4 years ago
Offered a good deal but then had difficulty getting connected, Molly was excellent in communicating and getting things sorted. Went the extra mile to keep me informed and followed up
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Posted 4 years ago
Took International Block off my phone, but could not explain why it been put back on ( having also been removed in March).
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Posted 4 years ago
Fantastically helpful even though I had an issue which they had not come across before. Thank you !
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Posted 4 years ago
Molly was very helpful.
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Posted 4 years ago
Fantastic customer services from Corrine at Onecom. Always helpful with invoice requests and queries. Really appreciated.
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Posted 4 years ago
Very helpful, kind and understanding, sorted in no time great thank you
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Posted 4 years ago
Keeley answered all my questions. Happy with my call today. Ann
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Posted 4 years ago
I had a problem they sorted it in minutes no problem no fuss, polite friendly and thoughtful
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Posted 4 years ago
I was very happy with the service I got in dealing with my enquiry.It was handled quickly and proffessionaly througout
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Posted 4 years ago
I recently had to claim on pier insurance for a replacement phone. Olivia was lovely, helping me get in touch with the right people and sending documents to support the claim. If all you staff are this good, you are very lucky. Thanks again to Olivia.
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Posted 4 years ago
So very helpful & friendly, amazing team of staff at onecom
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Posted 4 years ago
Colin was able to provide me good customer service and successfully solved the reason for my call.
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Posted 4 years ago
My problem was dealt with fast and resolved quickly in fully professional way from start to finish
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Posted 4 years ago
Molly went above and beyond to help me resolve my problem excellent customer care skills
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Posted 4 years ago
Onecom is rated 3.9 based on 390 reviews