OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,675 Reviews

98 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anytime I need service, everyone is helpful and provides excellent service at a reasonable price with quality work.”

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Posted 3 months ago

Thank you Mark, that's terrific! Thank you for sharing.

Posted 3 months ago

“Greeted me and had my information ready when I arrived. Service performed quickly and recommendations made for maintenance, but not in a heavy handed manner. Would highly recommend!”

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Posted 3 months ago

David, we really appreciate you sharing your experience! Thank you! We hope to see you again soon.

Posted 3 months ago

“.Great Service and care! Highly recommend OOROO!”

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Posted 3 months ago

Wow, thank you Truman!

Posted 3 months ago

“Professional and efficient!!”

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Posted 3 months ago

Thank you SO much Sheila!!

Posted 3 months ago

“The home service is awesome. OOROO came out within a few hours and replaced the battery in my sports car. Fair price, great service and Logan was professional and friendly. Will definitely use OOROO again.”

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Posted 3 months ago

Hi Richard, thank you so much!! We are glad to hear about your experience with our mobile services. We look forward to seeing you again soon.

Posted 3 months ago

“I’d give it a 5 plus except that we were a bit disappointed that after a nearly $2,000 repair job and three weeks duration, the car was returned filthy. It would have been a nice touch to have run the car through a car wash before we picked it up.”

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Posted 4 months ago

Hi Evan, we're so glad you enjoyed the service but wanted to respond to your comment. Thank you for taking the time to rate us and share your experience. We're sorry for the inconvenience with your vehicle being dirty when you came to pick it up! Glad that Dustin was able to get ahold of you and get you taken care of. We have shared this with our team and aim to improve on this experience for next time. We hope to see you again soon!

Posted 3 months ago

“Always great service - looking out for the customer's best interests.”

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Posted 4 months ago

Ted, thank you so much!!

Posted 3 months ago

“Perfect as always. Had a check engine light on the Goombah, took it in, they went over that beast with a fine tooth comb. Turns out, it was easily fixable and covered. Old Silver is 325k miles and counting, they have almost always serviced it, it wont quit, and the Goombah is 108k and works perfectly again even though parts are getting impossible to find. This shop keeps my cars on the road. Always reasonable, always a great experience”

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Posted 4 months ago

Andy, thank you so much for sharing your experience! We are so happy to help keep you and your Vehicles safe on the roads.

Posted 3 months ago

“Had my car in for an oil change and tire rotation as well as to have a light checked that came on and when my car started missing. All issues were taken are of in a short time and I was back on the road smoothly. Thanks to all of the technicians and courtesy driver Rodney who took me home and picked me up when my car was done. Great service!!”

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Posted 4 months ago

Linda, thank you!! Happy you tried out our complimentary shuttle service. We hope to see you again soon.

Posted 3 months ago

“immediate service, courteous managers and a very efficient shuttle service.”

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Posted 4 months ago

Thank you Fred! Happy we could help and glad to hear about your experience with our complimentary shuttle service.

Posted 3 months ago

“Used Car dealership gave us a song and dance. These guys found and resolved the problem for the price of a diagnostic test. We Trust Them!”

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Posted 4 months ago

Thanks so much Edward! We are honored to have earned your trust! We hope to see you again next time.

Posted 3 months ago

“I feel like I can trust everyone at OOROO to do a gerat job.”

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Posted 4 months ago

Thank you so much Peter! We are honored to have earned your trust!

Posted 3 months ago

“Very friendly and helpful employees. Service includes taking you home after you drop off your vechicle, and picking you up when it is done.”

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Posted 4 months ago

Thank you John! So glad to hear you used our complementary shuttle services. We hope to see you again soon!

Posted 3 months ago

“On a very cold morning George did his mobile oil change on our Lexus in front of our house. In less than 45 mins he was done. George was pleasant and professional, he’s a real asset to your staff.”

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Posted 4 months ago

Terrific! Thank you Doug, we are happy to hear you had such a good experience with our mobile services.

Posted 3 months ago

“Wow, 1/2 hour ahead of schedule and super fast service. was done in less than an hour and my team member was back on the road and working his shift. Great service OOROO, as always.”

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Posted 4 months ago

Denny, so wonderful to hear about your experience. Thank you for sharing! Happy we could help get your team back safe on the road.

Posted 3 months ago

“I’ve took me car to this place all of 2024 for work. Just when to discount tires and said my rear tires were smoked out, trust your car with this people at your own risk.”

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Posted 4 months ago

Hi Michael, we tried to reach out to you over the past week. We are not exactly sure what you mean by your “rear tires were smoked out,” but if you’re suggesting that we somehow wore out your tires, that would be absolutely untrue. We would never under any circumstances drive a car in such an aggressive way to have worn out the tires, and please note that we do not sell tires. Your suspension is completely worn out, which we noted on our digital inspection. You chose to only replace your front struts with us, in addition to addressing leaks and providing fluid services. In addition, you have aftermarket wheels installed on your car and your tires (which may not be stock sizes) were close to bald at the last visit. We wish you all the best in your search for another auto care shop.

Posted 3 months ago

“Previously I wrote a review about my first experience with Ooroo when we moved here from Florida in 2021. As we were nearing Tuscon the car developed a noise underneath. Knowing no car repair places and very few people here, I went to the dealer, having had good experiences at the dealer in Colorado Springs where we bought the car and at a dealer in Jacksonville FL where we moved from COS. Dealers are different! It's a long way down there and the experience quickly turned into a fiasco. Need to replace the oil pan ($100+++) without really looking to see what the problem was ?!?! Terrible customer transport service. Couldn't coordinate. Delays on doing the work, etc. Finally called to see if I could get just my car back and start over ANYWHERE ELSE !! On the way home coming up Oracle I happened to notice Ooroo and figured it wouldn't hurt to ask. I needed to use my car immediately - without the noise. The gentleman at the front desk called a young man from the back to take a look. Just a few minutes and he returned – problem fixed !! “What did you do?” “Tightened a couple nuts.” No charge and no noise since, just continuing outstanding service. And the great car care program!! (I hate changing wiper blades!) Would not even consider going anywhere else! Since 2021! So yesterday returning from Mesa airport, another noise underneath. Loose, flapping plastic part. Duct tape – twice. Home and immediately to Ooroo! Ooroo Chapter 2! Young man (I'm 81 so you're all young) looked underneath. Replaced broken nut! Good to go!!! Ooroo is the best also with regular service and maintenance!!”

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Posted 4 months ago

WOW Dave, thank you so much for the kind words!! We are so glad you found us and gave us a try. It is great to hear about your experience. We are honored to have earned your trust and are always happy to help. So glad to hear about your experience with us over the years and our Happy Car Club subscription services. We look forward to seeing you again next time!

Posted 3 months ago

“Be cautious if you are considering this shop’s services. I no longer trust this shop’s honesty or expertise based on my experience, despite all of the positive reviews. During a cross-state trip to visit my father, I had a highly disappointing experience with this mechanic. My car’s check-engine light came on, and after a diagnosis from a reputable mechanic showing a need for a valve body and solenoid replacement, I was told they could not perform the work. I then contacted Ooroo, and hesitantly agreed to let them reassess the situation. They claimed the entire transmission needed replacement, quoting me an astronomical price of $10k (which is far more than the car’s worth). Naturally, I declined. I paid them $142 for their time, arranged to pick up the car, and requested they not clear the codes. Unfortunately, when I received the car back, the codes had been cleared. The diagnostic paperwork I received simply said: "Technician Note: P2767 req new transmission. Tcc slipping. No point in doing a valve body on a transmission with 200k". That was it. Upon returning home, my regular technicians spent nearly a week re-diagnosing the vehicle because the memory had been erased. The same issue was found as in Arizona—code P2762 for the Lock-Up Duty Solenoid Malfunction. We proceeded with replacing the valve body and solenoid. Furthermore, feeling skeptical, I ordered a transmission service just to be certain everything was in good order. No more slipping, no more warning lights—the car drives well without any transmission issues. All totaled, with the valve body replacement and shipping the car home, I ended up paying just about the same amount that Ooroo’s techs originally quoted me on the phone just to replace the valve body. Overall, this was a very disappointing experience.”

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Posted 4 months ago

Dear Shelah, we stand by our diagnosis and recommendation. Your transmission has 207,500 miles on it and we could not ethically recommend spending $2,500 to replace the valve body for the transmission given it's age. The best way to be sure that your vehicle is safe and reliable is to replace the transmission, which is what we recommended. We wish you all the best and safe travels.

Posted 4 months ago

“The staff of experts are always going to give you the extra 10% that’s worth a lot these days, go see them , they are the best in Green Valley.”

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Posted 4 months ago

Hi Willie, thank you for sharing your experience. We hope to see you again next time!

Posted 4 months ago

“Amazing service. Came out on time to my home and changed my oil, filters and filled my tires. Very professional.”

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Posted 4 months ago

Thank you Stephen! So glad you enjoyed our mobile services.

Posted 4 months ago

OOROO is rated 4.9 based on 1,675 reviews