OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.93

4.9 Rating 1,380 Reviews

99 %

of reviewers recommend OOROO

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About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was our first time using Ooroo after reading many stellar reviews online. In order to get the date I wanted, I made an appointment two weeks in advance for a mobile technician to do an oil change on our car. George showed up on the date and time as expected. He was very knowledgeable and friendly. No high pressure. He recommended both the air and cabin filters be changed, and showed us how dirty they were. He also recommended a decarbonization of the engine as a preventative measure. I was not familiar with this and chose to pass on it, but have since done some research and will probably have it done at a later time to ensure optimum performance. After George left, we drove the car a short distance and noticed that a couple of warning lights came on on the dashboard regarding service. We called the shop and they sent George back out immediately. Turns out, the warning lights were tripped when the filter was removed and just needed to be reset. Both George and the manager apologized for the inconvenience. In researching their prices, I found them to be quite fair compared to the national averages, and the convenience of having it done at our house was a big plus, and no extra charge for it either! All in all, we were very pleased with our experience with Ooroo and will likely use them again in the future.”

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Posted 1 year ago

Thank you very much, Todd! We so appreciate you trying us out and sharing your experience. See you next time!

Posted 1 year ago

“Quick and efficient . Waiting area clean and comfortable.”

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Posted 1 year ago

Thank you, George!

Posted 1 year ago

“I was due for an oil and filter change only 5k miles after a major service last March. Everything went great at Ooroo in Green Valley until the next day when I pulled my car out of the garage to find fresh oil wet spots on my floor. I took the car back and was told the filter was leaking. They fixed it right away with no problems since. We need component honest service in Green Valley so while concerned, I was happy with the resolution.”

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Posted 1 year ago

Hello Richard––thank you for your review! We're so glad you enjoyed the service and that you let us know about the leaking oil. After checking your vehicle when it came back in, we found that the oil filter was properly secure but was still leaking which indicated a faulty part. We were happy to get a new filter installed for you and that your vehicle is no longer leaking. Take care!

Posted 1 year ago

“It was great to have the service done at my house. Very nice mechanics, very thorough job. Will let others know”

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Posted 1 year ago

Thank you, Peggy! We appreciate your review and your spreading the word. 😊

Posted 1 year ago

“Outstanding service by Dustin at OOROO in Oro Valley. Thorough, excellent service work performed. I’m a fan.”

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Posted 2 years ago

We're glad to hear it, thank you so much Mike!

Posted 1 year ago

“Easy to trust and provided proof that the battery was dead.”

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Posted 2 years ago

Earning your trust means everything to us! Thank you Cynthia. 😊

Posted 2 years ago

“After using Ooroo’s mobile service I am not sure why you would ever take your car to their location. While I have had some issues over the years with Ooroo, which they have taken care of, their mobile service is fantastic. No mess, no waiting at the shop, no wasting gas to get there.”

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Posted 2 years ago

Thanks very much Chris, much appreciated!

Posted 2 years ago

“The service on my vehicle was thoroughly and professionally done and completed at the promised time. A terrific experience!”

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Posted 2 years ago

Thanks Tony, you're terrific!

Posted 2 years ago

“Friendly customer service and comfortable waiting area. Very professional.”

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Posted 2 years ago

Thanks very much, Paul. We always aim to make you comfortable and safe!

Posted 2 years ago

“Too high pressure”

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Posted 2 years ago

“Good experience”

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Posted 2 years ago

Thank you Mary. :)

Posted 2 years ago

“They helped me out with a pick up that wouldn't start and gave me same day service. The Tech Dylan was knowledgeable & quick. He had part with him which was smart.”

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Posted 2 years ago

Thank you very much for taking the time to review us Scott! We're glad we were able to get you taken care of quickly.

Posted 2 years ago

“Service is highly recommended, but I sure wish you'd not grease up the floor mats with black prints!”

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Posted 2 years ago

Thank you SO much for your feedback Terry! Our Store Manager, Dustin, let us know he spoke with you and that an auto detailer we know will be taking care of cleaning your vehicle. We appreciate your candidness and the opportunity to address your concern!

Posted 2 years ago

OOROO is rated 4.9 based on 1,380 reviews