OOROO Reviews

Name: OOROO
Address: 12945, North Oracle Road, 12945, North Oracle Road, Tucson
Rating: 4.91

4.9 Rating 1,680 Reviews

98 %

of reviewers recommend OOROO

About OOROO:

Welcome to OOROO Auto. We’re an auto repair and maintenance provider dedicated to our communities throughout Tucson and Phoenix. Whether you come to our auto repair shops or use our OOROO mobile mechanics, you’ll have access to high-quality car repair and maintenance that’s customized to your schedule and lifestyle.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All around excellent service!!”

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Posted 1 year ago

Thank you very much, John!

Posted 1 year ago

“Very good service! Done in a timely manner. Professional people at front desk who know what they're doing.”

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Posted 1 year ago

Thank you, Janice! We're glad you enjoyed working with our team.

Posted 1 year ago

“The costs was fair, I was serviced quicker than anticipated, and they were courteous and helpful.”

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Posted 1 year ago

Thank you, Joe!

Posted 1 year ago

“Excellent mechanics. They have repaired my car several times. Nice they will take you home and pick you up when your car is being repaired.”

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Posted 1 year ago

Thank you, Chris! Glad you enjoyed our service and shuttle.

Posted 1 year ago

“Craig came to our home today to service our car and we were very pleased. What a convenience! Craig did all we asked of him and more, what a great employee. Having him take care of our car made our day. Thank you Ooroo!”

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Posted 1 year ago

Thank you so much, Jean! We're thrilled you enjoyed using our mobile service and working with our team.

Posted 1 year ago

“The staff at Ooroo Auto Care were outstanding. We had a coolant leak that other shops were not able to find. The Ooroo Tech discovered the source of the leak quickly. When we were called with the news we were given a price quote for the repair. We said, "Make it so!". We picked our vehicle up around noon the next day. Thank you Ooroo”

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Posted 1 year ago

Thank you very much! We were happy to help.

Posted 1 year ago

“Mike and Tim both did exceptionally well in getting my vehicle fixed. Ill defiantly be coming back here for any future repairs I may have to get done.”

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Posted 1 year ago

Thank you very much, Brandon!

Posted 1 year ago

“On time , efficient, provide good service”

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Posted 1 year ago

Thank you, Richard!

Posted 1 year ago

“What a wonderful service this is.....having my car serviced at my home is beyond wonderful! I will be recommending to my friends!”

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Posted 1 year ago

Thank you very much, Ann! We're thrilled you enjoyed using the mobile service at home and we really appreciate you spreading the word.

Posted 1 year ago

“I would like to thank the entire staff at 00R00 Auto for their friendly, helpful and quick repair on my car. It was becoming a stressful situation and OOROO came to the rescue. Thank you guys as your greatly appreciated.”

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Posted 1 year ago

Wow, thank you Robert! We're happy to help and glad we could reduce some of your stress. :)

Posted 1 year ago

“Wow - all the way from Vail to SunCity and right on the expected time. Quality work done quickly and efficiently - cost was modest”

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Posted 1 year ago

Thank you, Thomas!

Posted 1 year ago

“When our transmission suddenly started leaking the team was able to get us in and repaired two days ahead of schedule.”

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Posted 1 year ago

Thanks very much, Patty! We're happy we could help you.

Posted 1 year ago

“Great service quick and efficient”

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Posted 1 year ago

Thanks, Duane!

Posted 1 year ago

“Excellent service from Craig and George in Tucson.”

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Posted 1 year ago

Excellent service from Craig and George in Tucson.

Posted 1 year ago

“Excellent service from Craig and George in Tucson.”

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Posted 1 year ago

Thank you, Scott!

Posted 1 year ago

“I absolutely love OOROO! They are honest and explain clearly what is needed and why. I especially appreciate the pictures they take so I can see exactly what they are talking about. I trust them completely with my car care!”

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Posted 1 year ago

Thank you very much, Conni! We're honored to have earned your trust.

Posted 1 year ago

“Jonathan was great to work with! He listened & kept me informed from start to finish. The young lady who drove me home was delightful an a safe driver. I enjoy doing business with OOROO!”

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Posted 1 year ago

Wow, thank you so much Linda! It's a pleasure working with you.

Posted 1 year ago

“They have the appointment I made online so that was not great. They also didn't call to let me know the service was done. Good thing I called to check or I would have been without my vehicle until the next day. That being said, it's convenient with the shuttle service and the price is good so I will continue to use them now that I know what to expect.”

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Posted 1 year ago

Hello J. We're sorry our communication wasn't nearly as good as we always want it to be. We're glad you still enjoyed the service and we look forward to taking care of you next time.

Posted 1 year ago

“À part was replaced, but this didn’t address the issue I brought the car in for. The manager said the noise was “80%” gone, but in reality there was no difference before vs afterwards.”

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Posted 1 year ago

Hello David, thank you for your feedback. Our shop manager, Dustin, left you a message apologizing for the lack of communication and also letting you know that it is clear from our inspection report that the torque mount we replaced was indeed broken. Please let us know if you have any questions.

Posted 1 year ago

“I would never allow OoRoo to service any of my vehicles ever again. The Queen Creek store was dishonest, and did their best to wiggle out of providing a warranty on the work that they botched, they also did not perform the vehicle inspection as promised on their website, which left us stranded on the side of the road within 120 miles of picking up our vehicle. The leak that they were supposed to repair is worse than it was prior to their work. I now have to find an affiliate shop in another state to have the warranty repairs made.”

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Posted 1 year ago

Hello Robert. You brought in your vehicle on 11/16/23 and requested to change the transmission plug, pan, and gasket, due to a leak. We explained that we do not typically install customer-supplied parts and that on the rare occasions when we do, there is no warranty for either parts or labor. This is clearly stated on your invoice. We asked you if you were supplying genuine Ford parts and you said they were, however upon inspection we discovered they were not, and they were not even the correct parts for your vehicle (the pan you ordered was too shallow). We ordered a plug direct from Ford and reused your original pan and performed a coolant flush per your request. You left a message on Sunday 11/26/23 stating that your transmission was leaking again from the sleeve we installed. We spoke on Monday 11/27/23 and you stated that you were on the side of the road outside of Benson with a shredded serpentine belt that you claimed we should have noticed was an issue during our inspection. You also told us that you decided to drive out of state despite noticing the transmission leak. We escalated this to our Director of Operations who suggested that you bring your vehicle to our Vail shop for inspection as you were relatively close to that location. You have not since returned our phone calls.

Posted 1 year ago

OOROO is rated 4.9 based on 1,680 reviews