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Opendoor Reviews

4.4 Rating 3,300 Reviews

86 %

of reviewers recommend Opendoor

Company Reviews

About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Opendoor 5 star review on 5th September 2023

Opendoor 5 star review on 27th May 2023

Opendoor 5 star review on 8th April 2023

Opendoor 5 star review on 10th November 2022

Opendoor 5 star review on 10th November 2022

Opendoor 5 star review on 28th August 2022

62

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a house where they were the seller... completely unfriendly and impersonal experience and they were not negotiating in good faith. Getting a repair credit was like pulling teeth. Then, when the house didn't appraise they TOOK AWAY the repair credit and came back with a smaller price concession. When we countered they came back with a HIGHER before. price than before. Opendoor doesn't care about doing business with integrity, they only care about flipping homes for maximum profit, not taking care of the property or any damage inside it. I will NEVER do business or recommend them to anyone ever.”

Posted 2 years ago

We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 2 years ago

“I initially hoped to use Opendoor because a couple friends had begun the process of selling their home to Opendoor and it seemed to be pretty smooth. I received a letter in the mail from Opendoor outlining an offer range (not a formal offer at this time, but a good indicator of what I might expect) so I decided to call as well. I spent thirty minutes on the phone and was reassured that someone was working on my offer at this time. I received a communication the next day saying an offer couldn't be made at this time. All this would only amount to some slight irritation - with everything going on with Coronavirus and the uncertainty regarding where the housing market is going I can completely understand hesitancy when buying homes. However, the situation was a lot more serious for the other friends who were using Opendoor. Opendoor pulled out on them in the middle of last week and left them in a situation where they are closing on a new home but will now no longer have any money on the sale of their old home. They must begin the process of selling through a realtor all over and with current uncertainty it is highly unlikely they will sell in time to meet their closing date on their new home. Do business with Opendoor only if you like rolling the dice; they clearly have no problem bailing at the final hour.”

Posted 4 years ago

We completely understand your frustration at this time and we're mindful of the effect it is having on the communities we serve, our employees and our mission as a business. We are taking these actions to prioritize the safety of our customers, employees, and partners. Please have your friend send us an email at community@opendoor.com with their property address so our team can ensure your situation is getting the appropriate attention. Thank you.

Posted 4 years ago

“On 2/12/2020 Open Door offered us $344,700. Their Customer support Representative, Lori Fitzgerald, called to review the contract. We verbally accepted and Lori informed us that we had until 2/16/2020 to sign the contract and send it back to them. Today, 2/14/2020, we had a window of time to sit down and complete the contract. When we opened the attachment, the offer had changed. Now 2 days later, without so much as inspecting the house, Open Door has dropped the offer to $319,000, using comparables from a neighborhood that no realtor who knows our area would use as comparables for the neighborhood where our home is located. Getting involved with a company that is not honest on the front end is a bad idea. I expect to be jerked around every step of the way when dealing with this kind of dishonesty. Thank you Open Door for highlighting the fact that local realtors earn every dime and save most homeowners money in the long run. I will be listing with a responsible, knowledgeable, trustworthy Northlake realtor who knows the value of our neighborhood.”

Posted 4 years ago

Jennifer, We value your feedback and take it seriously. We want to look into this! Please email community@opendoor.com with more information about your experience and the property address.

Posted 4 years ago

“I contacted opendoor to get an offer on my townhome. They looked at several comps, including a townhome just a couple of doors down that had the same layout as mine.. They gave me a valuation that was 20k less than my neighbor sold for. On top of this, they took out 10% for seller fees, So the amount that I would net would be so far below the market value that it was just laughable (~50k). I'm glad that I didn't go any further with them.”

Posted 4 years ago

Paul, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like to please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“You cannot tell me this company doesn't have any negative reviews!!! I find that hard to believe. They sent a so called "great realtor." I think they meant a conman!! I own my home outright and should have the right to decide NOT to sell. This so called realtor (which he is not) took advantage of me and my situation. Now he has put a so called "cloud" on the deed to MY HOME OF 19 YEARS!!!!!!! Because of his greediness I am about to loose everything. I have had to hire an attorney!!! I feel Opendoor should be responsible for their so called " realtor" as they referred to, more like a GREEDY CONMAN!!!! DO NOT WORK WITH THIS COMPANY.......SELLER BEWARE!!!!!!!!!!”

Posted 4 years ago

Hi there, We apologize for what sounds like a very frustrating situation. Our team would like to look into this immediately. Please email community@opendoor.com with the property address and as much information as possible. Thank you!

Posted 4 years ago

“Open door completely bait and switched us. We reached out to them with practical reasons why our home offer was way under "fair market value" and they responded with an updated offer of $50,000 higher! We were thrilled, though it was still far under the market value, it would allow us to pay off our mortgage and move on quickly, which is what we really needed at this time. Well...we went out and put in an offer on a condo, that is now under contract...and just today, day 5 of our 6 day promised time allotment, they decided to retract their offer and go back to their original offer, taking the $50,000 off yet again. They are scammers and worse really, messing with people's lives in a terribly unjust way! They should be shut down!!”

Posted 4 years ago

Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like to please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“How do they have a 4.3 rating when every other review is a 1 star review lol??? If you are ok losing 20-30k selling your house to opendoor because it was more convenient then then you need to have a one on one with Dave Ramsey :)”

Posted 4 years ago

Rachel, Sorry to hear this, and thanks for taking the time to share your feedback with us. If you would like please email community@opendoor.com with more information about your experience and the property address so we can better understand how our teams can improve.

Posted 4 years ago

“I have had the same experience as most of you... I am also looking to purchase and found a house opendoor is selling. The house has been under contract 3x and back on the market. Every time I go to offer they start off with no offers at first then all of a sudden it’s multiple offers. Ha! To opendoor keep your dam houses. I will keep looking and if I see that you are selling a house, I will look the other way! I will not partake in your shenanigans!”

Posted 4 years ago

We always want our customers to have a great experience with Opendoor Kita, and we’re sorry if this hasn’t been the case for you. We'd like to learn more - please email us at community@opendoor.com. We rely on feedback like yours as we continue to improve the experience for both buyers and sellers.

Posted 4 years ago

“Beware of doing any form of business with opendoor. We purchased a property in Queen Creek Arizona, it was nothing but problems from the beginning. Upon home inspection it was found that our air conditioning unit was not working properly and needed small repairs. We submitted the report to open door where they refused to make the repairs to the air conditioning unit. Imagine buying a home in the hot desert and having the seller not agree to fix air-conditioning. Eventually after going back and forth, they agreed to fix it. Additionally, The property had three natural gas leaks.. These were detected by Mesa Gas where they actually had to shut the gas line down. We had to have our hot water tank completely replaced after only three days of moving into the property. We also signed an agreement that open door would repair to wooden banister going to the second floor within 30 days of the closure of the sale. Upon sending their own hired a contractor to our home, he stated that he could not make the repair because the banisters were custom made. He also stated that he has even asked other peers of his who also were not able to do it. The contractor advised Opendoor directly that he was not able to make such repairs. Now beyond 30 days and approaching 60, Opendoor failed to keep their promise to make all necessary repairs as signed by them. Our Real estate Agent advised us it is commonly known that open doors policy is to buy homes for a quick turnaround. They do not exercise any formal inspection of the property. This means you could be buying a property from Open door with many problems that are not being disclosed directly from the seller. Strongly advise purchasers of a home to be careful of what they are getting themselves into with this group because they will not honor their word even when its their own signature. Now we will have unnecessary legal fees and other expenses all because they simply do what they committed to.”

Posted 4 years ago

Sorry to hear that Rob, this is not the Opendoor experience we strive for and see that Opendoor is actively trying to make this right with your agent. Please reach out at community@opendoor.com if you have any further concerns. Thanks for your patience while we are discussing a solution!

Posted 4 years ago

“So, my husband and I have recently begun relocation cross country to his hometown. When I got a very good job offer it put some urgency into selling our home. We only had it on the market about a month before we decided to go with Opendoor. I knew we would not make a big profit, but since I had good equity, we would be okay with the settlement. I had read all the reviews, done some research and even retained my agent for the process at my expense. The offer was very low, and the fees are very high, the cost of convenience I suppose. At this point the repairs came out to 4,300. A bit high, as if I am paying for improvements for them to flip it, but again, perfect victim due to urgency. This is where it gets bad, really bad, I am already losing tens of thousands versus a market sale, I am in my new hometown closing remotely. The mobile notary comes to my Airbnb on Wednesday, we sign, husband signs in Texas. Done. Nope, TWO hours after closing I am informed the math was wrong and it would be 6K less! After closing! People, I cannot stress enough the fact that this was AFTER closing! The first story was Opendoor commission, the second was taxes, nobody really knows. They just want an extra 6k and since I am even more pressured with pending home purchase, I believe they thought I would have no choice. Wrong, I went through the settlement sheet and every department that let the error slip was forced to rebate their fees, my agent reduced hers and they made up the difference. Did I mention I am in leadership?? The story is not over though, as I sit here on the east coast on Friday afternoon, still no funds. They can’t seem to put a trace on the wire that they documented as executed on Thursday and was not executed until this morning. But, still NO funds. I call the closer and she informs me that that they accidentally sent a live check via FedEx to the property address they now own, in Texas, and the wire transfer tracking number I was provided was for my agents funds not mine. Please note the finance company and title company are owned by Opendoor. To conclude, it is 5:15 EST on Friday and I just got funded on a transaction from Wednesday. My closer was genuinely upset and did resolve it, but had it not been for multiple calls to the office, my bank, my mortgage company and agent it could have been weeks. Only use Opendoor to get rid of a mortgage payment, nothing more. There are people that depend on the equity to buy a new home and with Opendoor you will not be sure even after closing.”

Posted 4 years ago

Hi Jennie, This is not the Opendoor experience we strive for and thank you for taking the time to share your feedback to help us grow from this situation. I do see that this was resolved internally but if there's something further we can help with, please reach out at community@opendoor.com so we can look into the matter.

Posted 4 years ago

“This is an updated review. After I posted the last review, I was contacted by Opendoor, in which they asked me for my number. I gave it to them. They claimed they would look into the problem and give me a call back. I am still waiting on the call. So I am going to keep posting this review until I get a call back. Avoid Opendoor at all cost. They have the worst service imaginable. We moved into our home 2-3 months ago. And have since had considerable plumbing issues (to which they are responsible for). After having 5 separate plumbers come out, it was determined that the plumbing issues are a result of foundation repairs that were previously completed on the house. After reaching out to the foundation repair company, it was revealed that they had FAILED the plumbing test, and informed Opendoor, in order for them to repair the issue. This was not done. Opendoor swept it under the rug, lied on the documents they gave to us, and revealed that they had no knowledge of any plumbing issues. We have full intentions to take legal action if necessary, if Opendoor does not fix this. Now, they are ignoring any calls, and won't return any communication back to us. I completely regret using Opendoor and will never go back once this is resolved. IF this is resolved. Please do yourself a favor, if Opendoor shows up when you are buying a house, RUN.”

Posted 1 year ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 1 year ago

“Offered to purchase my home for less that value and wanted me to pay $9k in repairs and pay 5% fee. It would be better to list my home! No deal! I can’t give you equity and pay for repairs!”

Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“First: classic bait and switch. They give you a good offer, but then as you read down you realize that, despite there not BEING any realtor involved, they are still going to charge you 3% as if there was. Second, they make the offer, but then, once more, you read down their offer and they're removing thousands of dollars for repairs. Lather, rinse, repeat - it's not an honest way to do business, you get this HUGE font line with their "best offer" and then read down and realize that the real offer is 50, 60, 70 thousand less. It's all verrrry disingenuous. "We will pay you $500,000!" But by the time you get past their fees, repair deductions (which are not itemized mind you) and their terms, you wind up being at or below just about every other "pay cash" investor who is low-balling your home. So at first it appears to be your best option, but by the time you figure out what they really intend to pay you it's a low-ball insult. It's one thing to make profit, it's something entirely different to bait-and-switch the customer. Just go with a straight forward company where you don't have to read past that seemingly decent initial offer to get to the "real" amount they're going to pay you, it's easier when there's not a lot of fluff and attempts to distract you from what they are actually offering.”

Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“If I could give zero stars I would. Not only are they not fully transparent in their contracts, even as the facilitator for a 3rd party. Addendums were not referenced in the section pertained to. They make their own rules and do not clearly reference the addendums. They pulled out of the sale 72 hours before closing. Not only do we lose time, we lose utility deposits, movers and much more. What’s even more disgusting is they immediately placed blame on the 3rd party company they represented, even after admitting they were paid an additional fee by the 3rd party company to add an addendum that, according to my brokers legal team, was “a technically legal, however, very unethical loophole.” RUN, DON’T WALK if opendoor makes an offer, even as the facilitator of a 3rd party. By the way, the third party was Progress Residential.”

Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“I would have rated much higher except for the apparent bait and switch with my 'ASIS' contract. I was in the process of signing the first contract when I noticed my first name was spelled wrong. I contacted my representative who said it would be corrected and sent back to me the next day. I received the contract and proceeded to sign assuming the financials did not change. After signing, to my dismay, I noticed Opendoor had added a $7100 'Repair Addendum' to my 'ASIS' contract for my 2b/2ba condo. Very high and not what I thought I was agreeing to. I would have disputed this had I known at the time.”

(Jacksonville) - Posted 1 year ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 1 year ago

“Was told 14000$ in repairs for roof, ac, paint and flooring. Have a flat roof redone in 2022 and a newer ac maintained every 6 months under contract. Paint is fine and travertine tile is great. Was finally told that they didn’t inspect the roof or ac just going on ‘worst case scenario’. Liars! No integrity in the people we worked with. We lost the house we wanted to buy due to their lies”

Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“When trying to sell your home, opendoor will have you do the entire zoom phone call walkthrough process and state they will have an offer ready for you between 2-4 days, and then leave you completely in the dark with no offer or explanation on what exactly is going on. It’s been 7 days from our scheduled walkthrough which was Monday May 9. We are now at May 17th and we have yet to receive an offer. We have be told that there were “technical difficulties” in viewing our home walkthrough video and someone would get back to us. Nobody has spoken to us on what exactly these technical difficulties are they have continually told us someone would get in contact with us and they would be “expediting” our case. We are going on day 9 and have heard nothing from opendoor. WE have called or messaged the company EVERY DAY with zero contact from them back and with no information on why we have yet to receive an offer on our home. If you are like us and thought selling your home through a company such as this would make your move a little easier, I’d check other companies because opendoor is such a huge disappointment. We are former military and have had several across the country moves, and this by far has been not only a huge disappointment, but also a setback and waste of time as we have waited for absolutely no answer while homes we have been interested in have been sold because we are still “waiting” on an offer for our current home from opendoor.”

Posted 1 year ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 1 year ago

“Deceptive. Went with OpenDoor as my house is not in the best shape and I work overnight shifts so it is difficult to show it. They made me a preliminary offer, which was I wasn't happy with. They sent an "inspector" who walked about the outside of my house taking photos for all of 15 minutes. (They wanted me to leave my gate open and give the "inspetor" access when I wasn't home...ummm, no). I was told I'd have my offer within 48 hours, then radio silence for weeks. I finally pushed the issue in order to get my final offer. I was budgeting for $20k in repairs. The agent told me the repairs were $19,200, which I was happy with. Then they declined because they said the repairs would take too long. Bunch of excuses. Personally think it was because of the slow down in the market. Either way, deceptive practices.”

Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“Open door made an offer on our home with a $15k deduction for a new roof and interior and exterior paint touch up...without ever looking at the home...our home had a new roof installed in 2020 and there was no touch up needed. They supposedly sent out an "inspector" that we never saw and that didn't notice that our roof was new? Our contact at open door wanted us to send him proof that our roof was new...that's not our job. We ended up selling our home (with a real estate agent) for $63,000 higher than Open doors offer...for less fees than open doors "5% service fee". Your service may work with people that have "less than" homes and that may need to sell fast to get money...we're not them.”

Posted 1 year ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 1 year ago

“With an easy process got a good offer and asked to take town the MLS. Took down the MLS and boom the offer went down $108K. A really fishy and unfair practice. I personally would not recommend these guys.”

Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 2 years ago

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Opendoor is rated 4.4 based on 3,300 reviews