Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,409 Reviews

86 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Experience this far has been disappointing! Working with Leori has been challenging, as her demeanor has often come across as rude and inconsiderate. These interactions have hindered our progress, particularly since I am representing a buyer in this transaction. There has been lack of communication and transparency from Leori regarding repairs. It appears that the company prefers to operate exclusively according to their own terms which appear to be bias, and has further complicated the process.”

Helpful Report

Posted 9 hours ago

“Walk through with anyone who is sent to your home. Remember it may be easier to own what you have than it is buy what you sale.”

Helpful Report

Posted 1 month ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at executive.experience@opendoor.com. Please provide the property address and a copy of your original review.

Posted 1 month ago

“Extremely manipulative business practices. Unprofessional, no explanation or itemization at all of so called "costs of repairs. Simply a ridiculous number, with zero explanation of how this amount was reached or what items, repairs were supposedly included. Will never do business with this company again. Waste of taking a day off of my job. Disappointing.”

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Posted 2 months ago

“Worked with agent Landon who was helpful at first, though I tried to get back ahold of him and he didn’t respond again till the day the offer to sell my house expired. Didn’t respond again until the next day after the offer expired and wouldn’t extend the offer. Instead they sent me a new offer that was way below the original offer. Very frustrating situation.”

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Posted 2 months ago

“Two houses in my neighborhood went up for sale and a friend looking for a house close to me asked me to go tour them. I couldn't. Even though both houses had QR codes to "self tour", you can only do so if you are financed or working with an agent. 💩 and stupid. Now my friend will not work with Opendoor.”

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Posted 3 months ago

“N/A.......”

Helpful Report

Posted 3 months ago

“Since I bought the house I have not done anything more than invest money in remodeling the bathroom, the central air in the house burned out and I had to replace it completely. The pipes were not fixed, there was a leak, I had to hire a person to fix it.There was dirt under the rugs and they were not laid correctly. Beneath them was an old vinyl tile and a black floor. There are still humidity problems, although not so much because of the repairs that I have made little by little with my money.Some new windows. and other old ones, it is observed that they can easily be opened. The wood was touched up with paint so that it would not be seen that the wood was eaten by termites.The kitchen drawers made of pieces of wood and with moisture in the pipe. In other words. The person who bought the house to repair it and resell it. Just Re touch up the imperfections.”

Helpful Report

Posted 4 months ago

Thanks for the feedback. We appreciate you for taking the time to reach out and detail your experience. In an effort to learn more about how we can improve our process, would you mind emailing us at resolution@opendoor.com with the property address you transacted on, so we can collect some additional insight on this experience? Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

Posted 4 months ago

“Bought a house from open door and they basically flipped the house but didn’t fix any internal issues. Had to fight to even get credits for the work that needed to get done which totaled over $12,000. Claimed to have put in a “brand new” HVAC system…. Paid over $1000 to repair it less than a week after closing. Do yourself a favor and do not buy from open door.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to provide feedback about your experience with us. We are always trying to find ways to improve the way that we show up for our customers. Can you please email us at resolution@opendoor.com and provide us with the property you attempted to work with us on as well as a copy of this review and any additional insights you might have so we can dig into this further? No requirement to do so and thank you again for your time and feedback. Respectfully, Opendoor

Posted 4 months ago

“My fiance and I are buying a house, and we've been on the grind trying to get it in before winter ends and everyone starts looking. Our realtor is out of town, so we decided to do some open houses and were excited to have the self-tour option with Opendoor. On a Sunday, we went to three properties that were listed as self-tour. The first one opened with no problem. The second wouldn't open for us, so I called the helpline. After being on hold for some time, the rep told us that we needed to have an agent present to tour the property. Okay? It was listed as self-tour, and the QR code to get in was right there, but we'll just move on. The third property also wouldn't open for us, so I called the helpline again. This is where things really start to go bad. The rep had me try to download the app while he verified our identification. While I was sitting there waiting for the app to download, my fiance also trying to open the house with the QR code, after a few minutes the rep told me that he couldn't verify our identification, and that we'd need to look at any properties with a licensed agent. He wouldn't elaborate further than that, so we just had to leave. The next day I called the helpline again because I really wanted to be able to tour places. Again, our realtor is out of town, and I have an itch to tour places so we can be proactive until he comes back. I talked to a rep, explained the situation, and said that we really wanted to be able to tour places. He took down my information and told me he was going to "escalate" the situation. After only a few minutes on hold, he came back and said that "after reviewing my information" they were not able to grant me access to any properties, and that I would need a licensed agent to view properties. I asked for clarification, asking why specifically I had been denied so maybe I could fix it, and verbatim he told me "I can't disclose that to you." So not only am I personally barred from entering any property, but I can't get an explanation as to why so I can work with them to fix it. I offered multiple forms of ID including driver's license and passport, but he just kept repeating that I would need to have a licensed agent with me and that he couldn't tell me why I was being denied. On top of that, I've since unsubscribed from their "self-tour this property!" emails (since I can't use their services, and frankly wouldn't want to anymore), but they keep sending them to me. However, when I look up the property separately, multiple times it's not even actively on the market and hasn't been for a while. Overall, a very serious 1/5 star. Watch out, if Opendoor decides it doesn't like you, you'll never be able to use it again! But you won't know what you did wrong, and you'll have absolutely no recourse.”

Helpful Report

Posted 4 months ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering, and we appreciate you for taking the time to share it. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address you were attempting to tour and a copy of your original review.

Posted 4 months ago

“Arranged the appointment for a property inspection after the phone call and they never turned up and went silent. Don't even ask for an offer. They are useless.”

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Posted 5 months ago

“Initially, the process was started by them giving a $291k - $330k estimate for the house, which was in line with what my realtor suggested to start the house at. After taking a lot of my time to go through their process, and the "opendoor expert" coming to view the home. (He literally just walked through the house and took a few pictures, took about 5 minutes), the final offer was $271k, which is equivalent to what I paid several years ago despite making improvements, but with a claimed $47k (nearly 20% of the sale!) worth of needed repairs. Upon questioning, they don't say what is supposed to need the repairs. I hired a professional inspector to come through the week before to get an idea, and they said to expect about three to five thousand dollars in repairs before putting it on the market, which is nowhere near Opendoor's claim of $47k worth of repairs. It appears that they prey on those that need the convenience of a quick sell, or a flexible closing date, as opposed to giving a fair and decent price.”

Helpful Report

Posted 5 months ago

Feedback like this is truly impactful and really allows us to continue to work on getting better at delivering a world-class home selling experience. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review. Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

Posted 5 months ago

“Open Door was the best experience I have ever had selling a house. It was so fast and closing was so easy on a video call. Thank you Alex and everyone else involved. You are 5 stars all the way!”

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Posted 8 months ago

“Open Door has proven to me as a real estate professional for 9.5 years how crooked and dishonest as I have defended them to not be. They have spoken bought wanting up work with agents and do what’s right. I now know they are not what they preach and I will not use them at all cost and street any client away from them I am able. I will never recommend them to anyone.”

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Posted 8 months ago

“I decided to sell my house to Opendoor because I had a short timeframe and saw their numerous advertisements. The process started off great. A representative called me and asked several questions about the property and did a video walk thru. She also scheduled an in-person inspection. They gave me a range of what they expected to offer. There was a $40,000 difference between the bottom and top of the range. A representative came to the house, and took numerous pictures. A few days later, they gave me a final offer which was $300 above the bottom of the range, and WELL below market value. Then they estimated roughly $14,000 for repairs and 5% commission which would be taken off the final price. The offer was low, but, because of my timeframe, I decided to accept the offer and signed their contract. I went with the title company they suggested (Fidelity Residential Solutions). I provided all the paperwork they requested immediately anytime I was asked and we set a closing date which I could change at any time. A few weeks later, I contacted my representative to inquire about changing the closing date by a few days because my apartment would not be ready until the day we were scheduled to close. I received no response. Just about two weeks before the scheduled closing. Opendoor left me a voicemail saying they cancelled the contract because they have concerns about being able to resell the house. The contract included a 10 day due diligence period but Opendoor cancelled more than 10 days after the contract was signed. They breached the contract. I informed them of this and told them to send me the escrow deposit. It has been over two weeks and they will not respond to any contact I make with them. I will be taking them to court for breach of contract. I would never do business with them. Looking at their reviews, it is clear that I am not the only one who has had significant problems with them. Within minutes of posting reviews on other sites, Opendoor's Dispute Resolution department sent me an email. The representative eventually told me that the attorney will contact me and they will send me the deposit. I have been told three times in three weeks that the attorney will contact me, but they haven't. It had also been over two weeks since the representative said they will send me a check and nothing!”

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Posted 9 months ago

“Opendoor owned the home and after buyer spent money on inspections, Opendoor would not do the 4 point repairs. What a waste of time and money for my buyer. You would think that instead of putting lipstick on a home they would make sure it was incurable for a buyer first. I will not work with Ooendoor in the future.”

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Posted 9 months ago

“This is nothing other than selling at a low ball offer, NOT MARKET VALUE! They charge a “5% fee” So you are in essence paying a realtor fee, then they over estimate their “repairs” deduct that from their “Offer”…..deduct all of that and give you their low ball offer ! DO YOURSELF A FAVOR JUST GET YOURSELF A REALTOR! At least you won’t have to jump through hoops and you will actually have someone on your side!”

Helpful Report

Posted 9 months ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review.

Posted 9 months ago

“RUN!!! Don't waste your time! Bait and hook. Followed by a lack of communication and honesty. Unscrupulous company. I wouldn't have left any stars if I could have written the review without it. The good reviews must come from their friends and family.”

Helpful Report

Posted 9 months ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review.

Posted 9 months ago

“Notice how they tell you nothing at all on their website. Nothing but fill in the blanks. Then steal all your info, then tell you the truth when you have already given them your info...Bait and Switch. That when they say "Oh, we forgot to mention we don't buy home with large property acreage.”

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Posted 9 months ago

“This company is run by incompetent cowards.”

Helpful Report

Posted 9 months ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review.

Posted 9 months ago

“They completely lowballed me. They offered 50k below market value on my property it's nothing but insulting and predatory”

Helpful Report

Posted 10 months ago

We always strive to provide a stress-free, positive experience with Opendoor. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review.

Posted 10 months ago

Opendoor is rated 4.4 based on 3,409 reviews