Opendoor Reviews

Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.42

4.4 Rating 3,434 Reviews

85 %

of reviewers recommend Opendoor

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About Opendoor:

In 2014, we set out to reinvent life’s most important transaction with home sellers and buyers in mind. Since then, we’ve helped thousands of people sell their homes and move in one simple, seamless transaction.

Life’s biggest milestones come with a move. Whether you’re getting married, starting a family, or taking a new job, moving is a natural step towards your dream. But it isn’t easy. Each step is more stressful than the last, and sometimes it seems like everyone but you is in control of your destiny.

Opendoor is here to change that. From selling your current home to choosing your next one, we’ve revolutionized the process to put you at the center of your move. Because we believe only one person should be in charge of how your future unfolds, and that’s you.

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Opendoor 5 star review on 30th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Ridiculous! Do not use thus disreputable company. It will be a complete waste of time. If you do we are deceitful, rude, and hire people that must be really desperate for a job. I was ready to sell my house and expected the offer to come and higher than the estimate instead of sending them a video the insisted on sending somebody out so now my entire home is videotaped and I don’t know where the video went to, but I went with it because I am dealing with a big company. The rep they said had no ID and was in a big rush the Rep Opendoor never sent me a final offer but wanted to talk to me and asked me why I’m interested in selling my home. I asked him what is the offer and he gave me an offer $100,000 less if I wanted to have them sell me my home for me and $200,000 less to get a cash offer. Why in the world would I do business with this company and lose 200,000 when the houses on my street sold for what their original offer was when I told the rep Boris that it was a waste of my time he said it was a waste of his time too kind of business sends out an offer, videotapes your home, and then gives you a lowball offer in this California market and my community we’re home so quickly so I will put it on the market myself and never deal with a company like Opendoor again. I’ve used them in the past, but they have rarely changed.”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide honest feedback about your experience with us. We are always trying to find ways to improve the way that we show up for our customers. If you are inclined, you can email us at executive.experience@opendoor.com and provide us with the property address you attempted to work with us on as well as a copy of this review and any additional insights you might have so we can dig into this further. No requirement to do so, and thank you again for your insight.

Posted 1 month ago

“Opendoor caused my husband and I an incredible amount of stress and participated in misleading marketing in an attempt to corner us into a horrendous offer during one of the most important financial decisions of our life - purchasing/ selling a home. We initially provided information on our home (address, bed/ bath, square footage) and were provided a preliminary offer of $540,000 for our house. We recognize that this offer would likely not be the true final offer, but were reassured when we called our rep and were informed that Opendoor was evaluating a final offer in the range of $514,000-$540,000. We provided numerous required videos and pictures of the property along with a lifetime foundation warranty, new roof warranty/ proof, and information on our new AC/ Water Heather promptly. After waiting two weeks we were told they didn't have all of the required videos forcing further delays until we could get a final offer. Our final offer was $375,000 (including their 5% fee). They valued our home at $407,800 - $106,200 LOWER than the lowest range they had stated they were using to determine our final offer. As my current mortgage is $585,000 I could not possibly stomach a $200,000 loss to move forward. I immediately reached out to our rep (email, phone) to try to understand if there was a mistake. She said that was the final offer they came to and no adjustment could be made. Our entire process with Opendoor was incredibly disappointing and wasted weeks of our life trying to ensure they had everything they needed to make an informed decision. If you are interested in getting taken advantage of we highly recommend them for your home selling needs!”

Helpful Report

Posted 1 month ago

Thank you for taking the time to provide detailed feedback about your experience with us. We are always trying to find ways to improve the way that we show up for our customers. Can you please email us at executive.experience@opendoor.com and provide us with the property address you attempted to work with us on as well as a copy of this review and any additional insights you might have so we can dig into this further? No requirement to do so, and we thank you again for your time and candid feedback.

Posted 1 month ago

“$100k in FEES????? Really? This is what you call a fair offer? This is on a move in ready home that is fully updated. Not sure how you people sleep at night”

Helpful Report

Posted 2 months ago

“I felt weak, but the team gave me courage.”

Helpful Report

Posted 4 months ago

“We purchased a home through Opendoor and are extremely disappointed with the lack of transparency in our experience. After moving in, we discovered extensive pet urine damage to the baseboards and subflooring that had been heavily concealed with air fresheners, new carpet, and paint. The inspection report only noted vague “moisture” issues, and the listing photos appeared digitally enhanced, creating the impression of a clean and well-maintained home. As a military family with young children, including one with serious respiratory health concerns, this has been more than an inconvenience — it has become a daily health issue. Despite our attempts to remediate with professional cleaning and air purifiers, the odor and contamination persist. We did receive a small credit at closing, but it was specifically for a broken dishwasher and minor cosmetic items, not for this kind of extensive hidden damage, furthermore, negotiating even that small credit was extremely difficult with their team. We trusted Opendoor to be transparent and ethical, but we feel the property was misrepresented and material issues were withheld. For families like ours, purchasing a home is a major decision built on trust, and unfortunately, that trust was broken. Reconsider buying from this company.”

Helpful Report

Posted 5 months ago

“I was looking to sell my condo fast and Opendoor seem to be a good option to sell it fast. Opendoor offer was $152,000 less than want I ended up selling it for in just 3 weeks. If everyone is looking to deal with them, just get a second opinion from a realtor.”

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Posted 7 months ago

“Thankful l got redeemed with the help of TheresachinRecovery INC”

Helpful Report

Posted 7 months ago

“Experience this far has been disappointing! Working with Leori has been challenging, as her demeanor has often come across as rude and inconsiderate. These interactions have hindered our progress, particularly since I am representing a buyer in this transaction. There has been lack of communication and transparency from Leori regarding repairs. It appears that the company prefers to operate exclusively according to their own terms which appear to be bias, and has further complicated the process.”

Helpful Report

Posted 7 months ago

“Walk through with anyone who is sent to your home. Remember it may be easier to own what you have than it is buy what you sale.”

Helpful Report

Posted 9 months ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at executive.experience@opendoor.com. Please provide the property address and a copy of your original review.

Posted 9 months ago

“Extremely manipulative business practices. Unprofessional, no explanation or itemization at all of so called "costs of repairs. Simply a ridiculous number, with zero explanation of how this amount was reached or what items, repairs were supposedly included. Will never do business with this company again. Waste of taking a day off of my job. Disappointing.”

Helpful Report

Posted 10 months ago

“Worked with agent Landon who was helpful at first, though I tried to get back ahold of him and he didn’t respond again till the day the offer to sell my house expired. Didn’t respond again until the next day after the offer expired and wouldn’t extend the offer. Instead they sent me a new offer that was way below the original offer. Very frustrating situation.”

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Posted 10 months ago

“Two houses in my neighborhood went up for sale and a friend looking for a house close to me asked me to go tour them. I couldn't. Even though both houses had QR codes to "self tour", you can only do so if you are financed or working with an agent. 💩 and stupid. Now my friend will not work with Opendoor.”

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Posted 11 months ago

“N/A.......”

Helpful Report

Posted 11 months ago

“Since I bought the house I have not done anything more than invest money in remodeling the bathroom, the central air in the house burned out and I had to replace it completely. The pipes were not fixed, there was a leak, I had to hire a person to fix it.There was dirt under the rugs and they were not laid correctly. Beneath them was an old vinyl tile and a black floor. There are still humidity problems, although not so much because of the repairs that I have made little by little with my money.Some new windows. and other old ones, it is observed that they can easily be opened. The wood was touched up with paint so that it would not be seen that the wood was eaten by termites.The kitchen drawers made of pieces of wood and with moisture in the pipe. In other words. The person who bought the house to repair it and resell it. Just Re touch up the imperfections.”

Helpful Report

Posted 11 months ago

Thanks for the feedback. We appreciate you for taking the time to reach out and detail your experience. In an effort to learn more about how we can improve our process, would you mind emailing us at resolution@opendoor.com with the property address you transacted on, so we can collect some additional insight on this experience? Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

Posted 11 months ago

“Bought a house from open door and they basically flipped the house but didn’t fix any internal issues. Had to fight to even get credits for the work that needed to get done which totaled over $12,000. Claimed to have put in a “brand new” HVAC system…. Paid over $1000 to repair it less than a week after closing. Do yourself a favor and do not buy from open door.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to provide feedback about your experience with us. We are always trying to find ways to improve the way that we show up for our customers. Can you please email us at resolution@opendoor.com and provide us with the property you attempted to work with us on as well as a copy of this review and any additional insights you might have so we can dig into this further? No requirement to do so and thank you again for your time and feedback. Respectfully, Opendoor

Posted 1 year ago

“My fiance and I are buying a house, and we've been on the grind trying to get it in before winter ends and everyone starts looking. Our realtor is out of town, so we decided to do some open houses and were excited to have the self-tour option with Opendoor. On a Sunday, we went to three properties that were listed as self-tour. The first one opened with no problem. The second wouldn't open for us, so I called the helpline. After being on hold for some time, the rep told us that we needed to have an agent present to tour the property. Okay? It was listed as self-tour, and the QR code to get in was right there, but we'll just move on. The third property also wouldn't open for us, so I called the helpline again. This is where things really start to go bad. The rep had me try to download the app while he verified our identification. While I was sitting there waiting for the app to download, my fiance also trying to open the house with the QR code, after a few minutes the rep told me that he couldn't verify our identification, and that we'd need to look at any properties with a licensed agent. He wouldn't elaborate further than that, so we just had to leave. The next day I called the helpline again because I really wanted to be able to tour places. Again, our realtor is out of town, and I have an itch to tour places so we can be proactive until he comes back. I talked to a rep, explained the situation, and said that we really wanted to be able to tour places. He took down my information and told me he was going to "escalate" the situation. After only a few minutes on hold, he came back and said that "after reviewing my information" they were not able to grant me access to any properties, and that I would need a licensed agent to view properties. I asked for clarification, asking why specifically I had been denied so maybe I could fix it, and verbatim he told me "I can't disclose that to you." So not only am I personally barred from entering any property, but I can't get an explanation as to why so I can work with them to fix it. I offered multiple forms of ID including driver's license and passport, but he just kept repeating that I would need to have a licensed agent with me and that he couldn't tell me why I was being denied. On top of that, I've since unsubscribed from their "self-tour this property!" emails (since I can't use their services, and frankly wouldn't want to anymore), but they keep sending them to me. However, when I look up the property separately, multiple times it's not even actively on the market and hasn't been for a while. Overall, a very serious 1/5 star. Watch out, if Opendoor decides it doesn't like you, you'll never be able to use it again! But you won't know what you did wrong, and you'll have absolutely no recourse.”

Helpful Report

Posted 1 year ago

We always strive to provide a stress-free, positive experience with Opendoor. Feedback like this will certainly help us improve on the world-class experience we are set on delivering, and we appreciate you for taking the time to share it. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address you were attempting to tour and a copy of your original review.

Posted 1 year ago

“Arranged the appointment for a property inspection after the phone call and they never turned up and went silent. Don't even ask for an offer. They are useless.”

Helpful Report

Posted 1 year ago

“Initially, the process was started by them giving a $291k - $330k estimate for the house, which was in line with what my realtor suggested to start the house at. After taking a lot of my time to go through their process, and the "opendoor expert" coming to view the home. (He literally just walked through the house and took a few pictures, took about 5 minutes), the final offer was $271k, which is equivalent to what I paid several years ago despite making improvements, but with a claimed $47k (nearly 20% of the sale!) worth of needed repairs. Upon questioning, they don't say what is supposed to need the repairs. I hired a professional inspector to come through the week before to get an idea, and they said to expect about three to five thousand dollars in repairs before putting it on the market, which is nowhere near Opendoor's claim of $47k worth of repairs. It appears that they prey on those that need the convenience of a quick sell, or a flexible closing date, as opposed to giving a fair and decent price.”

Helpful Report

Posted 1 year ago

Feedback like this is truly impactful and really allows us to continue to work on getting better at delivering a world-class home selling experience. We appreciate you for taking the time to share and hope that down the line, if given the opportunity, we can deliver upon the expectations that brought you to us in the first place. If there is anything else that you would like to highlight about your experience that was not otherwise mentioned in your review you are welcome to email us at resolution@opendoor.com. Please provide the property address and a copy of your original review. Of course, there is no obligation for you to do so, and we thank you either way for reaching out.

Posted 1 year ago

“Open Door was the best experience I have ever had selling a house. It was so fast and closing was so easy on a video call. Thank you Alex and everyone else involved. You are 5 stars all the way!”

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Posted 1 year ago

“Open Door has proven to me as a real estate professional for 9.5 years how crooked and dishonest as I have defended them to not be. They have spoken bought wanting up work with agents and do what’s right. I now know they are not what they preach and I will not use them at all cost and street any client away from them I am able. I will never recommend them to anyone.”

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Posted 1 year ago

Opendoor is rated 4.4 based on 3,434 reviews