Name: Opendoor
Address: 410 N Scottsdale Rd, Ste 1600, 410 N Scottsdale Rd, Ste 1600, Tempe
Rating: 4.44

“drove 3 hours and it’s my girlfriend to view a house we had scheduled an appointment for in the app. when we arrive we can’t get in, call for help, and they said for this house they “can’t open the door”. what a company name lol”

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Posted 1 year ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 1 year ago

“They bought the home next door to me and have allowed the grass to get 20” tall and weeks to flourish. It’s an eyesore. I called to complain but 6 days later no action. I’ve now turned it over to the code enforcement division of Chesterfield, MO”

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Posted 1 year ago

John, thanks for taking the time to share your feedback with us. Could you please email resolution@opendoor.com with your name, property address, and experience details? We will review it and get back to you.

Posted 1 year ago

“Do NOT use Opendoor to sell your house or Frontier for electricity. The initial process was easy, but once the house was sold, and we moved, there was an issue with electricity. They asked us to wait three days to change it over. They never switched it over. We called and had the electricity taken out of our name, but the electric company also messed up and never shut it off!!! Apparently those useless recordings they make you do mean nothing. So, we were forced to shut it off a second time and pay for the electricity Opendoor used to renovate. No it wasn’t a ton of money, but we let Opendoor know, and they ignored us!! I just asked for reimbursement or proof they switched it over to present to the electric company. Crickets! Buyer (or really seller) BEWARE!”

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Posted 1 year ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 1 year ago

“With an easy process got a good offer and asked to take town the MLS. Took down the MLS and boom the offer went down $108K. A really fishy and unfair practice. I personally would not recommend these guys.”

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Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 2 years ago

“Hoping to sell my house without the headache of listing with an agent and having showings, I submitted a request for an Opendoor offer. I had a good, rough sense of what my house might be worth, because I've spoken with three Realtors, each of whom gave me a range of possible list prices. I have been paying close attention to comparable home sales in my area, but exact comps have been few and far between so far. Per the Realtors I spoke with, my house should sell for around $785K to $810K. Admittedly, this is higher than my current Zestimate ($756K, though, again, I don't have a lot of comps at present, and my house has some upgrades), so I would likely list for $785K-$790K. Opendoor's initial offer: $623K. Yup, that's $133K less than my Zestimate, and far less than any list price any Realtor has quoted me. I mentioned the offer to my neighbor who then submitted his own request for an Opendoor offer (just to see). His house is slightly smaller than mine (about 300 or 400 feet smaller), but has the same size lot, and a slightly worse view (he has a telephone pole right behind his house, I do not). Our homes are exactly the same age, and both have a 3-car garage. So, as far as Opendoor is concerned, our homes are more-or-less comparable. His initial offer: $731,500 (which is about the same as his Zestimate)! After this, I spoke to the person assigned to my offer, who looked at comparable sales in my area and market trends, and agreed that my offer was way too low. I told her about my neighbor's offer, too, and she also agreed that the discrepancy between his offer and mine was really strange, and indicative of a glitch with the algorithm. Still, all she could advise me to do was to film my house and move the process forward, in the hope that my offer price would be increased substantially. When I asked her if she knew of any offer prices that had been raised more than $130K, she said she hadn't, but still urged me to submit more material, presumably because she didn't know what else to say. Given the glitch, and the seeming unlikelihood that my offer would be increased to a level I would even begin to consider accepting, I opted to (attempt to) contact someone in corporate instead. Eventually, I was able to do so, and was told by a member of the administrative staff that, yes, it sounded like there was something wrong with my offer, and that someone from the corporate office would call me today at 11:00 AM my time. That person never called. I called the corporate office again, spoke to another receptionist, and was told to wait (as if I don't have a full-time job to do myself) for the Opendoor rep to call me. I was also warned that he/she might need to reschedule... Two hours later, and no one has called or made effort to reschedule yet. Interestingly, I've since spoken to a few other people across the country who have conveyed similar stories about Opendoor spitting out laughably low offers, as well as inconsistencies in offers made to one homeowner versus his/her neighbor(s). So I'm experience isn't a one-off. Overall, I would rate my experience with Opendoor very low. Between receiving an extremely low offer on my house, learning that my next-door neighbor received an offer ~$110K higher for no obvious reason, and being stood-up by someone from Opendoor's corporate office when trying to investigate (and correct) the issue, I'd say Opendoor leaves a LOT to be desired. Unreliable service, inconsistent offer prices, and impossible to get in touch with anyone who might actually be able to address an issue: not a recipe for customer/client satisfaction. Looks like I'll be listing my house instead...”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“I was under contract for a house being sold by Opendoor. The utilities were not turned on so my inspector was not able to perform services. Per agreement Opendoor and seller were to pay for the inspector invoice if he comes back again since utilities were confirmed to have been turned on. Long story short, utilities were not turned on and the inspector was not able to perform services. I went ahead and cancelled the contract since to me they were not serious with the sale and requested that Opendoor and seller pay for the inspection fees as promised but they refuse to since the contract has been cancelled. It was not my fault that the utilities were not turned on for the inspector to perform services not only once but twice. Why would I be paying for these fees? I am now stuck with an invoice that should be paid by Opendoor and seller for a house that I couldn't even inspect. Very disappointed!!!”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“They will screw you and give you the daily run around, telling you what you want to hear. Stayed two days after closing, they advised it was free. However that is a lie. Opendoor keeps 2,000 dollars. They request pictures on the move date. All my pictures were perfect and Opendoor stated so. I am still waiting on my $2,000 Opendoor stated was released, daily call prove otherwise. I just filled a complaint with BBB.”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“Worst experience ever…you can tell their company is in a pinch to make money with crashing stock price. 2018 home with a rusted hvac system and they would not drop the price or replace the system. Please stay away from open door. I’m not the only one experiencing these issues either. Looks like they have fake reviews on their website as well.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“My mother left me a house. I was going to sell to opendoor. I sent pictures and texts. They said the house was great and would contact me soon about an offer. No calls or texts for a couple of weeks, I decided to list with a local Realtor. She had a showing 15 minutes after getting a key. Four showings yesterday and two scheduled for tomorrow. Don't waste your time!!! List with a local professional.”

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Posted 2 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 2 years ago

“Opendoor bought a house and put it right back on the market without any updates for way above market value (85k more than they paid for it 2 months prior). They misrepresented a 2 bedroom house, calling a hallway the third bedroom, which was obviously non-conforming on inspection. The house had extensive health and safety issues including dangerous electrical work and a non-functioning sewer. When we send inspection objections, they countered with an $800 credit and denied any further professional assessment. We pulled out of the contract and feel like we really dodged a bullet with that lemon of a house. We previously put in other offers with houses with them that had been sitting on the market and they denied any offers below their overpriced asking.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“Difficult to communicate with, making the home buying process more stressful than it needs to be. They require that closing be handled by their title company OS National. WHAT A NIGHTMARE. Closing date messed up, then closing time messed up, then they delayed sending payoffs ultimately costing us more money!”

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Posted 2 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 2 years ago

“Sold my home. It need some repairs I said I would fix it they told me they are not allowed to do it. They said they had to charge me to fix everything and I have no choice. They charged me a ton of money and just put the house on the market and fixed nothing at all!!! Everything the exact same! Not happy at all!!!!! Open door are scammers!!!!!!!! Watch out!!!”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“Opendoor submitted an offer on a rental property I was selling. The initial offer was close to market value and even though they were charging 5% in fees, the convenience was worth it and the price was fair. They completed their inspection and made price adjustments for the necessary repairs...this was fair and expected. However, they also reduced their offer price by 100k (25% off the original offer). Their pricing algorithm took size, location, condition, and age into consideration to come up with their initial offer. None of those variables changed. We inconvenienced the tenants and wasted everyone's time because they arbitrarily changed their offer price with no explanation. Keep in mind, the repairs were a separate reduction. This unscrupulous company pulled a bait and switch. Ever since their biggest competitor, zillow, dropped out of the iBuying business, opendoor's business practices have gotten more sleezy.”

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Posted 2 years ago

Thank you for bringing this to our attention, we want to look into the issue further. Could you please send us an email with your name, more information about your experience, and the property address to contact@opendoor.com?

Posted 2 years ago

“I have never been involved with a company that is so disorganized. My agent had no idea what she was doing. Very bad company policy to mislead with your ads, if you do not buy homes in gated communities you should put that in TBE ads.”

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Posted 2 years ago

We always strive to provide a stress-free, positive experience with Opendoor, and we would like to learn more about what happened. Could you please reach out to resolution@opendoor.com with your name and property address so we can investigate? Thanks a lot!

Posted 2 years ago

“dont' waste your time. I have a double lot and nothing major wrong with my home and a pool and tiki hut that I added electrical to. House across from me sold at $475 six months ago when market was much lower. I was told initially $567k but that there might be up to 16k taken off for any structural issues (there are none). So today after waiting 5 days AND having both an agent and guy inspect the outside they offer me Less than the one from 6 months ago (466k) - Not on a double lot and No hardwood floors. This company is looking for two types of Sellers - Desperate or too Rich to care about losing 37k. Well I sold my home on my own without a realtor and it was for $513k. Homelight was the same way but offered me 477k - all you investment companies should QUALIFY the person a little more instead of wasting our time. If we aren't desperate or rich you shouldn't be even sending a realtor or an inspector in to waste everyones time. I've been in sales for 15 years and if you don't Qualify people first you waste money and time on both sides. Dumb.”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“Making an appt to view home just about impossible when you call the number and you are hung up on each time. VERY bad service for the client. Impossible to show the home! Karen”

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Posted 2 years ago

Thank you for reaching out, your feedback is a gift, and we would love to learn more. Please contact us at resolution@opendoor.com with your name, property address, and your experience details so we may look into it further.

Posted 2 years ago

“I have had multiple “offers” from Opendoor and included pics of my home in Gated Golf Course community where we also have private security patrols here in Houston. The Open door rep requested to have someone to come out and view our home which we obliged. We told the rep that we would provide them with a Guest code that they would have to punch in which would ring the homeowner’s home and they would then be “buzzed in”. Since they are visitors, the community HOA has provided this provision for safety. The homeowner’s personal Gate access code is for the homeowners. This provision is standard practice with the Land Development company’s Gated Communities and they are one of the largest in the state of Texas. The Open door rep said that this was not good enough for him. He needed our personal code although no actual agreement was signed. They are “STRANGERS”. Who does this ? None of the other iBuyers requested this. It was the WEIRDEST exchange that we have had regarding selling our home. WEIRD and potentially DANGEROUS. Meanwhile...we continue to get updated offers from them.”

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Posted 2 years ago

We always strive to provide a stress-free, positive experience with Opendoor, and we would like to learn more about what happened. Could you please reach out to resolution@opendoor.com with your name and property address so we can investigate? Thanks a lot!

Posted 2 years ago

“I am a realtor that is currently representing a buyer. Opendoor incorrectly listed the property as "public sewage". They provide a false receipt as "proof" that it is city sewer. After additional research and diligence on the part of myself and my buyer, it was determined that it is on a septic system. There are obviously additional expenses with a septic system vs city sewer. Opendoor refuse to credit my buyer a measly $3,500 to account for the difference, even though they incorrectly displayed the listing. DO NOT WORK WITH OPENDOOR!”

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Posted 2 years ago

We value your feedback and would like to investigate this further. Would you please send us an email describing the issue with your name and property address to resolution@opendoor.com?

Posted 2 years ago

“It was one of the worst experiences I've had in a very long time. Not only did we sell to Opendoor, but we also bought through them as well. Selling our home to Opendoor was very easy until they had someone come and inspect our home. They came back with a list of repairs that they found and informed us that they were requesting that we credit them $5,000. We looked over the list of repairs and provided them with receipts for the work that was already done less than a year ago. They informed us that they don't care and that we will still have to credit them. We put 6 other offers down on houses and were outbid on them all except for the house we bought. Everything was going smoothly until the inspection came. We found some issues that had to be repaired including bad piping in the house, pool wires exposed, appliances not hooked up (because the cords were not long enough), outlets in the house not working, and cracks in the roof. We got multiple quotes for the work that had to be done. We sent over middle prices that added up to about $20,000 and sent them over to Opendoor to have them credit us (like they did when we bought our first home through them). OpenDoor came back and said "we will give you a $1300 credit and that's it. We also went through OpenDoor Loans as a backup in case our other loan company fell through. I felt that I was being pushed to use OpenDoor Loans and not a family friend during this process. When we were dealing with all the house issues, the OpenDoor Loan officer told me "well if you were to use an OpenDoor realtor and not a family member, you would get the credits, but since you're not, you won't get them". How could anyone selling a home, be ok with exposed wires around water? Especially with a family buying the house. I felt that the realtor for OpenDoor was only looking out for herself to make more money. The house we bought was under contract 3 times before us and I see why the other people backed out. We just couldn't take the chance of losing out on another home, so we took the risk. If we ever buy down the road, my family and I will not be using OpenDoor again unless they make things right. We were lied to through the entire process, and they used their place in the market to strong hand us. This is not fair to anyone, and I hope that people read these reviews before buying or selling to them.”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

“What a waste of time. Dubious system & platform at best, IMO. I’m an investor and have owned a house for 14 months and just completed a full rehab. I usually sell direct or retail. A few of my colleagues had suggested trying Opendoor. So, I submitted request and received an email stating they had an active offer to some other email address & questioning my ownership & role in requesting offer. I explained I’d owned house for over a year and they should easily be able to validate because Redfin did same in under 5 minutes. Never heard back from them again. Ironically, they sent me bulk mail solicitation last week. Complete waste of time and I won’t consider selling to them again”

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Posted 2 years ago

We appreciate you bringing this to our attention, your feedback is important to us. Please reach out to resolution@opendoor.com with your name, property address, and the details of your situation, so we can look into this further.

Posted 2 years ago

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