“The print came quickly, and it’s a beautiful print- however there was no cardboard to protect it in transit, and it came with a huge crease down the middle. I attempted to speak with someone online, and after putting in my concerns, I received an email asking me to rate my conversation - when I didn’t even have a conversation with anyone, because nobody answered my inquiry.”
“Overall I was happy with the prompt delivery and sturdy packaging of the frames, however I was a bit disappointed in the quality. The depth of the frame was smaller than I anticipated, giving the frames a cheaper look compared to more robust frames. I also assumed the plexiglass would be real glass, which it clearly isn’t. This was perhaps my own ignorance in not knowing what plexiglass was, but in the frame description it makes it sound like it’s real glass. For the cost of the frames I was a bit disappointed and am unlikely to order again.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“Delivery was fairly prompt, with good tracking. Unfortunately, the frame wasn't what we had envisioned. Had to return. So far the return process is fairly smooth. Hoping the credit to my card is swift. If you don't like your frame, I advise you leave it wrapped as it was delivered to you to ensure an uncomplicated return if necessary.”
“Le cadre est de bonne qualité mais le plexiglas est très mince et le fais de ne pas fournir de passe partout me laisse perplexe.. je comprends que vous devez faire des profils mais bon..”
“J'ai commander 4 passe partout blanc. J'aurai aimer avoir plus de détails sur la couleur. EX. Quel genre de blanc ' Blanc naturel, blanc pure ...
Et malheureusement 2 des 4 passe-partouts a été endommagé , il semble que le paquet au transport a été légèrement plier. Alors déçu.”
Bonjour,
Nous sommes sincèrement désolés d'apprendre ceci. Il nous fera plaisir de rectifier la situation rapidement, un membre de l'équipe vous a d'ailleurs déjà contacté par courriel :)
N'hésitez surtout pas à contacter notre service à la clientèle pour n'importe quel problème lié à vos commandes, nous sommes disponibles pour vous aider rapidement !
L'équipe Opposite Wall
“The picture is ok for the price. but the quality of the frame is disappointing. In addition, the hook behind it is non standard and it did not come with the necessary hardware to hang it.”
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
Hello,
We are sincerely sorry about this situation and we would like to make this right by you!
A member of our team has already reached out via email to rectify this bad experience. We hope we can find a way to gain your trust back!
The Opposite Wall team
“J'aurais aimé avoir la possibilité que les images couvrent la totalité de l'affiche (plutôt qu'un cadre blanc autour pour Nature morte et Herborium vibrant).”
“Les images sont belles et le service rapide. Tout de même, je trouve que la qualité d'impression est très ordinaire. Les images sont un peu flous et pixelisées avec un traitement lumière trop fort qui éteint les couleurs. Pour le prix, pas certaine que je vais racheter. Pas la qualité photo que j'espérais. Dommage.”
“L'affiche reçue est belle, mais de qualité que j'aurais pu faire moi-même avec un peu de temps car c'est juste une image agrandie sur un carton semi-rigide au final... Le cadre est arrivé avec un crochet d'attache en moins. J'ai écris à Opposite Wall avec une photo, mais reçu aucun retour de leur part.”
“Posters looked amazing but couldn’t provide you with a review because it has been 42 days since my purchase and still haven’t received the posters. Response time is slow, almost a week and requires continuous follow up. Hopefully comes soon!”
