Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i found the staff very professional and answered all of my questions thoroughly, i would recommend laster eye surgery to anybody who is thinking about it.”

Helpful Report

Posted 12 years ago

“After wearing glasses for over 10 years I had grown tired of doing so. They were always irritating and expensive. The use of laser eye surgery to rid me of them seemed like a drastic measure but after finding contact lenses just as annoying I am very pleased that I tried the surgery. My vision has never been so good and I've almost forgotten that I even used to have bad vision”

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Posted 12 years ago

“Having worn glasses for over thirty years, I was amazed at the clarity with which I could see almost immediately after the procedure. Now, not having to locate my glasses every morning, being able to enter rooms or open the oven without misting up, and so many other activities are so much easier - liberating is hardly a sufficient to describe. Having clear peripheral vision now as well, it's like I've entered a widescreen world.”

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Posted 12 years ago

“All staff brilliant. Experiance much easier and quicker than I expected. Very scared on the day but the staff every really good and put put my mind at rest. Answered all my questions. The afercare was also fantastic and the staff answered all question and did not make you think your questions were silliy. Always helpful.”

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Posted 12 years ago

“Everyone at Optical Express took good care of me to ensure that my eyes were in a good condition before and after the surgery. It was very successful and my vision is now very good.”

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Posted 12 years ago

“having wore lenses and glasses for around twenty years having laser eye surgery has changed my everyday life”

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Posted 12 years ago

“Having laser surgery has changed my life. I would definitelty do it again if i had to. The procedure is quick and painless, and the benefits after make the little discomfort afterwards absolutely worth it. I would definitely recommend it to friends and family.”

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Posted 12 years ago

“very happy customer thankyou will recommend”

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Posted 12 years ago

“lots of helpful advice and reassurance given... all questions answered.”

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Posted 12 years ago

“optical express looked after me very well, from pre-op to after care, very satisfied.”

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Posted 12 years ago

“I would reccommend laser surgery to anyone as it has improved my quality of life and i have not had any problems”

Helpful Report

Posted 12 years ago

“The whole experience has been wonderful and I am more than satisfied with the results. Optical express have been amazing and I would recommend them to everyone”

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Posted 12 years ago

“after an extremely cautious start to my first visit, I was soon put at ease when everthing was fully explained to me. Through the procedure and operations everything was explained in laymans language and all fears put to rest.”

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Posted 12 years ago

“Fantastic from start to now, just a bit dry after month but vision fantastic”

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Posted 12 years ago

“I had LASEK surgery which was supposed to have a longer recovery but I experienced no pain and very little discomfort for two days and had completely recovered after that. I was also very pleased with how comforting the staff were as I was very cautious to have the surgury.”

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Posted 12 years ago

“Cannot believe how fast the results were, it has allowed me to not think about my vision just take it for granted”

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Posted 12 years ago

“the care ive had at optical express has been excellent, I am so glad i had my lenses replaced!”

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Posted 12 years ago

“the outcome was greight with a brilliant outcome and friendly staff.”

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Posted 12 years ago

“I've had glasses since I was around 14, and love not needing them anymore. I could see clearly pretty much immediately after surgery, only had some problems with bright lights, which sunglasses took care of. By the next day my vision was very good.”

Helpful Report

Posted 12 years ago

“The staff and surgeons in both Edinburgh and Inverness were very helpful and caring. I got an infection in one eye and the aftercare I recieved from all the Inverness staff exceeded all my expections. I even had drops delivered to my place of work 22 miles away. I had regular check ups up to 3 times a week. I cannot fault the care I have recieved and would recomment Optical Express to anyone interested in replacement lens surgery.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews