Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,217 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,217 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My experience has been very good, was friendly service, and my vision without glasses has improved my quality of life, as it allows me to play sports more freely and without the hassle of glasses.”

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Posted 12 years ago

“i've gone from -5 to perfect vision. you have been fantastic - the outcome was far better than i expected. thank you so much.”

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Posted 12 years ago

“I was very keen to get this done after talking with a friend who had LASIK a few years ago. It is better than I expected, and I have not experienced any pain or discomfort. I would recommend it to anyone who needs it.”

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Posted 12 years ago

“My only regret is that I waited this long to get the surgery done, I should have done it years ago, it's been great.”

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Posted 12 years ago

“Reall good can see perfectly.”

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Posted 12 years ago

“My experience was straight forward. Optical express answered all my questions and reassured me that I was in safe hands. The surgery was pain free..I didnt realised the procedure had been completed. It took minutes. I was lucky I had no problems after surgery. After a few hours I was watching TV. I had 20/20 vision the following morning.”

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Posted 12 years ago

“Got it done on a Saturday. Eyes sore on the first day. Slept for 4 hours. Woke up - no pain. Worked on Computer Sunday - no problems. No problem since. Could not recommend enough. Thanks to all the staff and the doctor on day of operation was fantastic.”

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Posted 12 years ago

“I have been very impressed with the care I have received from the first consultation through to the follow-ups after surgery. Everything has been explained to me very clearly from start to finish. My eyesight has greatly improved for close and distance vision and my middle vision is improving daily. I would recommend it to anyone requiring glasses or contact lenses. Thanks Optical Express!”

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Posted 12 years ago

“Overall I have been thrilled with the service I have received at Optical Express”

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Posted 12 years ago

“Laser eye surgery has been great for me, i am very happy with the outcome and would recommend it to anybody who needs glasses or contact lenses but doesn't get on with them. It has improved my life for the better, i wish i had it done years ago.”

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Posted 12 years ago

“The best thing ive ever done to be honest. Has changed my life. I play tennis alot and it has improved my game. The procedure was incredibly fast I almost couldnt believe it was over so quickly and I could see as soon as I sat up.... amazing.”

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Posted 12 years ago

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Posted 12 years ago

“Regret not having the procedure done years ago. Enjoying the freedom of not wearing glasses.”

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Posted 12 years ago

“The staff are all very friendly and put you at your ease. All the information that I needed to know was provided to me in an easily understandable manner. I saw a clear change in my vision immediately and the next day it was perfect. I would not hesitate to recommend Optical Express to my friends and family.”

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Posted 12 years ago

“At first felt very worried but soon put at ease by staff at White City Harley Street and Lakeside store. Felt calm and confident before and after surgery. Really pleased with after care very well informed by your staff.”

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Posted 12 years ago

“I was very nervous on the day of my surgery. However, the team were so reassuring and so professional that they made it much easier to go through with. The surgery was much quicker than I thought it would be and although I had a bit of discomfort for a few hours after it, my vision has been incredible since. I would recommend it to anyone.”

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Posted 12 years ago

“Having this laser eye surgery has been one of the best decisions i made in my life. If I'm to do it all over again I would and I'm always recomending it to friends and family.”

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Posted 12 years ago

“From my initial consultation I have felt at ease. All members of staff have been very caring and happy to explain what to expect. I cannot praise the staff highly enough and the treatment was exceptionally good. Before the treatment I wore vari-focal glasses for reading, TV,working at computer and all other reading/writing. I would not wear them when out but had to remember to have them with me at all times. Very annoying when shopping as I couldn't see the prices, or read menus. Now I do not need glasses for anything and I am delighted with the results. I would certainly have it done again!”

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Posted 12 years ago

“I was very nervous before the procedure and put it off for years, but, I am so glad I finally booked it and I am over the moon as something so simple as wearing normal sunglasses (non prescription) or going swimming with perfect eyesight makes me so happy. Thank you so much!”

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Posted 12 years ago

“Described to me before the process as being "life changing" and I could'nt agree more. The freedom from using glasses has made a bit difference to the enjoyment of hobbies and sports. The whole process from the initial contact with the clinic in Inverness, the treatment in Edinburgh and the follow up consultations back in Inverness was trouble free with staff explaining the process and answering any questions along the way. Very happy that I took the decision to have it done. Thank you.”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,217 reviews