Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,216 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,216 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service and staff at Optical Express has been excellent. All of my questions have been answered and explained clearly. The staff are friendly and well informed and lens replacement surgery has provided me with greater than 2020 vision. Far better than the varifocal contact lenses I was wearing prior to the surgery. The surgery was not painful but the results are fantastic.”

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Posted 11 years ago

“amazing procedure, more effort should be made to make it affordable for those with bad eyesight!”

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Posted 11 years ago

“after having an top up its been a lot better this time, and its always been with great care from staff”

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Posted 11 years ago

“very friendly, helpful polite. everything postive thank you”

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Posted 11 years ago

“needed second surgery to correct my reading very happy now with result.”

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Posted 11 years ago

“very happy with service the whole way through from first eye test to teh after care. I have been well looked after and made to feel very confident with the whole procedure. the staff at the swindon and cabot branch were lovely and of needed would defo have done again and would defo recommend”

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Posted 11 years ago

“I am so delighted with the surgery and the end result is fantastic I just hope that the distance comes a bit clearer in the next 3 months, otherwise a very happy customer.”

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Posted 11 years ago

“happy”

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Posted 11 years ago

“fine”

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Posted 11 years ago

“was a good experience”

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Posted 11 years ago

“I got the jitters on the morning of the operation when I went through the 'what can go wrong sheet' and nearly left. Fortunately I stayed. The operation itself is not particularly pleasant but it is short and the staff were very reassuring. My eyes were grainy and difficult to keep open post operation. After a couple of hours it became painful like strong soap had been dropped in my eyes. Ibuprofen sorted this. I retired to bed with goggles on for the rest of the day and listened to music. The next morning I awoke, no discomfort, removed my goggles and reached for my glasses as I have done for as many years as I can remember. They were not there! I then noticed I could read the title and artist of a picture on the wall of the bathroom about 15 feet away which I had never noticed and would never have been able to read prior to the operation. Eyesight was 6/5 when tested the day after op and I drove my wife home as I had better eyesight than her! Wearing goggles and not showering properly for a week was a pain but I could not really be any happier with the results after the first 4 weeks. Every day I notice things that I have not seen properly for 40 years!”

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Posted 11 years ago

“I would recommend surgery to anybody. They go into depth about what happens during and after the procedure. The surgeon and the staff are very reassuring. If you're thinking about, just do it.”

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Posted 11 years ago

“very impressed with the guidence given in respect of self administed aftercare, and what to expect after the proceedure.”

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Posted 11 years ago

“i've had plenty of eye tests done and a lot of being told to keep my eyes wide open and not blink, harder than it sounds. overall though everything has been explained leading up to the initial surgery. After the surgery was a couple of days of discomfort and feeling like I had sand in my eyes but once that had passed I did start to notice my vision becoming clearer. Its now been about 2 weeks and my right eye is clearer than its ever been however my left eye is still healing.”

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Posted 11 years ago

“very pleased with vision and so happy iv had it done.all the staff were very nice and would defently recomend”

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Posted 11 years ago

“I was a little apprehensive but staff made feel comfortable about the procedure, and was reassurring speaking to the surgeon before hand.”

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Posted 11 years ago

“I'm going to recomend optical express to my frinds, the service provided was superb and I'm very satisfied with the laser surgury and the atention/check-ups afterwards.”

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Posted 11 years ago

“its realy good no more glases, lenses love it”

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Posted 11 years ago

“In the first few days after surgery I did find that I experienced quite a lot of pain particularly at night and had to resort to using the numbing eye drops quite regularly to get me through. Since day 4 my left eye has been perfect and have not had any pain or trouble with vision. My right eye however, has not been so fortunate. I am yet to have any time where the right can see anywhere near as clearly as the left and at timees really struggle to see much at all. This is gradually improving but taking a lot longer than expected and I am surprised that 2 eyes can react so differently. I am just hoping that the right becomes as good as the left which I am extremely satisfied with.”

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Posted 11 years ago

“Very happy with the consultation and the price I got, obviously its expensive but still not bad! Very nervous about the procedure, although not painful at all it is a little uncomfortable. Incredibly happy with the aftercare and the team here at Optical Express Cambridge!”

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Posted 11 years ago

Optical Express is rated 4.7 based on 4,216 reviews