Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Optical Express have been very caring in my aftercare appointments and made sure I know everything I need to know.”

Helpful Report

Posted 12 years ago

“My experience has been fantastic. Going for a swim in the sea for the first time and being able to see what was going on around me was a special experience. It took me a while to stop looking for my glasses when getting up, or comming back from a swim but the moment I do always serves to remind me of what a great thing it is to have done laser eye surgery. Working outdoors in the agricultural and forestry industries, in all weathers, is vastly more enjoyable without glasses. I could'nt recommend laser surgery enough.”

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Posted 12 years ago

“Laser eye correction has made a huge difference to my quality of life :-) I would reccomend it to anyone who wants to greatly improve there vision without having to use glasses or contact lenses. To wake up in the morning and see clearly is fantastic. Go for it, you will not regret it.”

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Posted 12 years ago

“Overall excellent experience. Would definitely do it again and would recommend to anyone”

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Posted 12 years ago

“Easy and comfortable, only regret is not having the surgery done sooner.”

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Posted 12 years ago

“having worn glasses for over 20 years being able see without a visual aid ( glasses ) is such a relif that very few people would be able to appreciate without being restricted. i am very happy with my experiance and would recommend it to anyone”

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Posted 12 years ago

“my experience so far has been exceptional, although I do suffer from dry eyes; I find this is expected because I fly regularly between here and Amsterdam. The experience itself has been very good. The staff have been exceptional and quick in their reponse to any diffuculties that have occured, therefore I highly recommend the service here to my friends and anyone wishing to undego surgery.”

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Posted 12 years ago

“Good customer service and make you feel at ease ,very friendly staff”

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Posted 12 years ago

“i had no pain at all during surgery. Its the best thing i have ever had done. I wish I had had it done sooner!”

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Posted 12 years ago

“very please with experience - after surgery initially hurt more than I thought would have taken pills before going in if I had know, no problems at all after a sleep. has healed well, small issue with night driing that is improving all the time. still need glasses for reading but small price to pay for freedom from contacts and all day glasses”

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Posted 12 years ago

“Laser eye surgery is definatly the way to go, why did I wait so long!”

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Posted 12 years ago

“Although I had to get the surgery done twice, it's been a very positive experience. The staff here are very friendly, informative and helpful. It is a daunting experience but they are very reassuring. The whole process was very easy and I constantly recommend it to my friends. It really does make a huge change in your life.”

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Posted 12 years ago

“I have found the staff very helpful every time I have visited and all my questions have always been answered. I would recommend Optical Express to my friends and family.”

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Posted 12 years ago

“after nearly 20 years in glasses, it's been a sheer pleasure to wake without groping for them”

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Posted 12 years ago

“I was a little bit anxious before surgery. During the procedure the same. After the operation experienced grit like feeling in my eyes and small bit soreness, took two nurofen tablets and went to bed for four hours. When I woke had no pain at all just some dry eye, and a feeling of something foreign on my eyes, my eyes also were sensitive to light at night and experienced some halo effect around lights. Four weeks on I am glasses free and have better than 20/20 vision. Delighted with the care I have received and the experience.Thankyou Optical Express.”

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Posted 12 years ago

“The best result of my laser eye surgery is no longer having to admit to people "I can't see that far." Now, I see further and clearer than all my friends and family.”

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Posted 12 years ago

“Fantastic from the consulation to the after care. Everyone was friendly and gave good advice and made me feel very relaxed about the procedure. Would definetly recommend optical express for laser eye surgery. Am very pleased with the results and enjoy not having to wear glasses anymore.”

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Posted 12 years ago

“This is my second laser surgery procedure and I have found the whole experience wonderful. All the staff have been very helpful and knowledgable and I am very satisfied with the service and care I have received.”

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Posted 12 years ago

“Excellent service from start to finish. Ample information on what to expect and after care. Felt fully supported throughout the whole process. Now have excellent vision and have recovered much quicker than I expected. I would unreservedly recommend this process to anybody.”

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Posted 12 years ago

“Best decision I ever made. Great care before surgery, all explained during surgery what was happening. The after care I got was exceptional and absolutely delighted with the decision to get laser surgery done. Can do lots more activities now that I don't have to worry about glasses. Thanks to everyone involved.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews