Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

Questions

Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

Write Your review

Tell us how Optical Express made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My vision is now much better than it was before surgery and whilst wearing either contact lenses or glasses. The whole experience was very good from pre treatment to post treatment and the check ups after treatment have been very thorough.”

Helpful Report

Posted 13 years ago

“good”

Helpful Report

Posted 13 years ago

“The treatment i have received has been excellent from start to finish and the results have been absolutley life changing. As so many people have said, I only wish I had decided to do this years ago. Well recommended!!”

Helpful Report

Posted 13 years ago

“I wish I had had it done years ago”

Helpful Report

Posted 13 years ago

“Having worn contact lenses for years I took the plunge and had surgery. It was amazing! From the moment I sat up from the surgery I could read the clock on the wall (I think they put it there on purpose!!). Just being able to wake up in the morning and see without having to hunt down your glasses is such a relief. No more dry eyes from a long day with contacts in, no more glare from lights through your glasses. I would recommend surgery to anyone who wears glasses or contacts. It's a life changing decision and you won't regret it for one second. It made such a difference that I had it twice!!”

Helpful Report

Posted 13 years ago

“Not even 1/2 hour time of your life to change your life completely. (actual treatment even only about 1 minute per eye!) Would recommend to everybody and always do it again!!”

Helpful Report

Posted 13 years ago

“All staff were extremely professional and welcoming. I felt that all my concerns were dealt with well and there was no sales pressure. Eye surgery has made a dramatic difference to my daily life, after 40 years of glasses and later contact lenses It has given me a new freedom. I would recommend the treatment to anyone who has had eyesight like mine because it really can be cured!”

Helpful Report

Posted 13 years ago

“the whole process was efficient and the change it has made to my quality of life has been phenominal. I would recommend this treatment to anyone and to try and dismiss any fears of how the surgery can cause too much discomfort. My surgery caused me little distress or discomfort and infact i was able to return to my normal life the next day but glasses free.”

Helpful Report

Posted 12 years ago

“Well worth doing, recommend to anyone that has ever had to wear glasses for a long period of time”

Helpful Report

Posted 12 years ago

“ITS BEING A GREAT EXPERIENCE, SHOULD HAVE HAD THIS PROCEDURE DONE LONG TIME AGO. HAS IMPROVED MY QUALITY OF LIFE WITHOUT GLASSES SPECIALLY DOING SPORTS AND OTHER ACTIVITIES EXTREMELY SATISFIED AND WILL RECOMMEND TO ANYONE WHO WANTS TO HAVE THE SURGERY DONE”

Helpful Report

Posted 12 years ago

“I have wondered about laser surgery for years and finally had it done. I am more than satisfied with the result and would recommend it to anyone i knew who required it. I just wish i had the surgery before now. Thanks”

Helpful Report

Posted 12 years ago

“I am a training consultant and this has given me a quality of professionalism going from reading to screen without have to keep changing glasses - the overall experience has all been worth while with excellent customer service.”

Helpful Report

Posted 12 years ago

“Excellent service from friendly, warm staff. My vision is really good now and still improving all the time and its really enhanced my quality of life. So many things have been reawakened and are more enjoyable due to no longer needing glasses. | had no complications and would totally recommend the procedure to anyone. From my experience, you wont regret it. Thanks very much”

Helpful Report

Posted 12 years ago

“From initial consultation to one month post surgery the care and service has been excellent. It is great to see clearly without glasses or contacts.”

Helpful Report

Posted 12 years ago

“Overall Optical Express has been highly efficient through fromk my initial enquiry to my 3 month check up from procedure date. I have felt well looked after every step of the way.”

Helpful Report

Posted 12 years ago

“totally satisfied, best thing i had done should have done it years ago, much better quality of life”

Helpful Report

Posted 12 years ago

“I have found the whole experiance very interesting,this is something that i wish i had done years ago,its almost like having a new lease on life .freinds say im more confident and even look years younger.”

Helpful Report

Posted 12 years ago

“Best thing I've ever done - wish I'd done it years ago!!!”

Helpful Report

Posted 12 years ago

“for me there was little or no discomfort having the procedure done, the benefits of this surgery make me wish i had this done years ago. if there is anyone with hesitation just go for it you will NOT be dissapointed”

Helpful Report

Posted 12 years ago

“I am very satisfied with the result, its so much better for sports like I do a lot of surfing and playing football and eyes get less distracted being in the water. No more hassle with lenses and carrying all the liquids etc around. that is such an advantage. Eyes get a lot more oxygen and therefore less tired. All good!”

Helpful Report

Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews