Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,218 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 38%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LASIK has made a huge difference. It is so much easier to get on with life without worrying about glasses. I would definitely recommend the procedure!”

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Posted 12 years ago

“I considered having laser surgery for about two years, I wish I hadn't waited so long. I am very pleased with the way Optical Express have looked after me right from the first consultation through to post op checks. I was told my sight could be corrected and I can verify that this is the case, my vision is now 20/20. I would recommend laser surgery.”

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Posted 12 years ago

“Cant believe how much of a difference the surgery has made to my everyday life. No glasses in the morning and no having to clean contact lenses, I just get up and get on with things. I would definately recommend this.”

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Posted 12 years ago

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Posted 12 years ago

“The improvement in vision is tremendous. What I hadn't thought about was that I don't have to spend time looking for glasses! I don't have to juggle with them when putting my motorbike helmet on, I can't lose them.”

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Posted 12 years ago

“I was very satisfied with everthing -staff were curteous and expalined everything to me clearly. I have no problem with telling my friends about the service-indeed I have already done so. Apointment were scheduled, and everthing happeded as promised.”

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Posted 12 years ago

“Extremely satisfied with the overall outcome and after care.”

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Posted 12 years ago

“Wearing glasses and contact lenses slowed me down, and I was always aware of the limitations of them. Now without them,I feel more free to do what I want when I want.”

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Posted 12 years ago

“My experience has been very good, staff were helpful and very informative. I am very pleased with service provided and would recommend Optical Express to my friends and family.”

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Posted 12 years ago

“Overall I am happy with the service recieved from Optical Express. From day 1, the staff have been friendly, helpful and readily available. On the day of my surgery, we did experience a delay of 3 hours due to problems with the air conditioning. I was called prior to coming to the clinic to inform of a 45 minute delay. Whilst I appreciate that this is unavoidable, and the staff were very apologetic, I do feel that 3 hours as a nervous patient was a very long time to wait! During the surgery I felt comfortable and reassured at all times, and felt that the staff who dealt with me afterwards were exceptional. That evening I experienced discomfort and a lot of watering which lasted for around 24 hours. Since then I have had better than 20/20 vision, which has been fantastic. I am currently experience starburst issues at night however I am assured that this will improve over time. I would definitely recommend the surgery, and Optical Express, to friends and family.”

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Posted 12 years ago

“It all happened so quickly. I had my consultation one day and 2 weeks later I had the surgery! I had it done on a Saturday and was back at work on Monday, driving too. The actual procedure was absolutely fine and everyone makes you feel relaxed and reassured throughout. I got the train home (half hour journey) and had my husband with me. I was glad of this as my eyes did naturally seem to close, so I was glad to have his arm to hold onto. When I got home I went for a sleep for a couple of hours and was absolutely fine after that. My vision is fantastic now and wish I had done this years ago. My reading vision is returning slowly and I was advised that this may be the case. Due to my age, my reading vision was starting to deteriorate anyway. I would recommend the surgery to anyone. Brilliant!”

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Posted 12 years ago

“i have been very satisfied with the treatment”

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Posted 12 years ago

“well worth every penny not having to wear glasses or contacts has been a life changing thing for me and iwould recomend it to anyone considering having the treatment.”

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Posted 12 years ago

“My experience from start to finish has been extremely satisfying. I came expecting not to be able to afford the surgery but was surprised as to what the final cost was. I proceeded straight away and had the surgery within two weeks. I am now at the 3 month stage and am being discharged a very happy customer.”

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Posted 12 years ago

“Very happy with the surgery and service!!”

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Posted 12 years ago

“Very good experience. Staff have been friendly, helpful and professional. Surgery has been a success with vision now above 20/20.”

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Posted 12 years ago

“I am in the armed forces so require a good eyesight. This process has made my job much easier, i would throroughly recommend this to anyone.”

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Posted 12 years ago

“awesome”

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Posted 12 years ago

“The treatment I received was exceptional, the surgery was explained fully. I felt a little uncomfortable during the treatment but after 24hrs no problem at all. The after care service was excellent. I would recommend optical express to anyone,”

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Posted 12 years ago

“I was very sceptical about having this treatment, but it is the best decison I have ever made. Was very anxious, but was not at all painful.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,218 reviews