Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I am extremely happy with the care I have received from Optical Express in regards to my laser eye surgery. The results were almost instantaneous and have made a big difference to my life. I had no complications or problems throughout the surgery or within the month since and I would highly recommend the surgery to anyone thinking about getting it. The staff at Optical Express have been friendly and helpful from my initial consultation right through the opperation and through the after-care since. My overall expreince has been a positive one and I am very much enjoying my new eyesight.”

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Posted 12 years ago

“I have been extremely satisfied with my laser eye experience. Staff have been extremely helpful, before during and after my treatment and continue to be so. Laser eye has given my a quality of life, I never had before, particularly in relation to my shift work, and allowing me freedom to do and go wherever I want without having to consider my contact lenses. I would recommend Optical Express and laser eye surgery to my friends and family, without hesitation. The process was quick and painless, and I had no discomfort or issues post op. Very satisfied.”

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Posted 12 years ago

“The overall experience of laser surgery is less distressing than first thought its worth a tiny amount of discomfort for the benefits it offers. My advice is just do it.”

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Posted 12 years ago

“My vision is better now than it ever was with contact lenses or glasses. I keep forgetting that I don't need to wear glasses anymore and it gives me a buzz every time I remember that I won't need them again.”

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Posted 12 years ago

“I had new lenses fitted and I am very pleased with the result. The service was of an excellent standard, the staff made me feel very comfortable. the surgery was completely painless, I would highly recommend this to anyone. It has made such a difference to my life not having to wear glasses anymore.”

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Posted 12 years ago

“I was not expecting to have the LASEK procedure I was prepared for the LASIK and I only found out on the day that I had to swap procedures. The days following the procedure were horrible, painful and slightly scary, I wish I had been better prepared for it. Having said that I do think it has been worth it and I am very happy with the care I received and the end result.”

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Posted 12 years ago

“I am very pleased with the outcome of my laser eye surgery. I never even think about the fact I used to need glasses and my vision is better than 20.20 now. My eyes are a little dry sometimes if I am tired but that is normal anyway for me and I do not think the laser eye has caused any problems with dryness, certainly not anything that cannot be eased with eye drops in a second. I have enjoyed the service here and I think Joel is a great optomotrist. The girls in here are also great, very professional and also very friendly. My experience was a very good one, from the consulation to the surgery to this day. I am happy to be signed off until next year and I would like to thank all the staff for the great experience they gave me. HIGHLY RECOMMENDED :)”

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Posted 12 years ago

“amazing!”

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Posted 12 years ago

“I'd definitely recommend laser eye surgery! Yes, during the healing process it isn't the nicest thing, but the results are well worth it after a short period of time! Couldn't be more pleased with my great vision. Life is so much better without contacts or glasses, I couldn't be more happy with the my decision.”

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Posted 12 years ago

“I had Lasek wavefront surgery a month ago and i now have better than 20/20 vision. The surgery was painless and i noticed an immediate improvement in my vision. The following three days were uncomfortable and I was worried at first about the amount of bluring and the sensitivity of my eyes but I continually noticed improvements in my vision and after a couple of weeks i had great vision. The staff at Optical Express have been very helpful and supportive throughout this experience. I would definitely recommend this to anyone considering surgery.”

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Posted 12 years ago

“I was nervous about the surgery, about my eye sight reverting, about discomfort, but I decided to go for it and I'm so glad I did. Though I had been wearing glasses for 23 years, I was still eligible for the least expensive treatment. Even still, it was a painless procedure, and I only experienced mild discomfort within the first few hours after surgery. The results were immediate and today, one month after surgery, my eyesight is two levels better than 20/20.”

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Posted 12 years ago

“The overall experience has been excellent, the staff have been extremley professional and caring.”

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Posted 12 years ago

“My overall experiance has been very good. The care I received has been top class especially after there was a minor complication after surgery where I had to have my left flap re-lifted. The optician took great attention in making sure I would be seen by a surgeon the same day and was interested in knowing how I got on after going to Harley Street. Very pleased with everyone that has looked after me.”

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Posted 12 years ago

“Enhancement procedure lasek November 2012. After experiencing blurred vision and dry nights, waking up with some pain and discomfort the treatment given has helped alot, with big improvement in vision and much less discomfort.”

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Posted 12 years ago

“after wearing glasses for the majority of my adult life. i had learnt to live with them. though after i had my surgery i have the strangest feeling. it feels odd being able to do things and not needing my glasses. the oddest by far is biking and being able to see. being able to get up in the morning reaching for my glasses and remembering... I CAN SEE. i will hopefully stop poking myself in the nose soon those as i realise there are no glasses there. its a strange feeling though not one i would change for the world.”

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Posted 12 years ago

“Brillilant!”

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Posted 12 years ago

“One of the best descisions I have ever made, it has enabled me to pursue a career that I wouldnt have been previously able to with my pre-operation subscription, worth every penny. Staff and Specialists all very freindly and professional, would recommend to everyone.”

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Posted 12 years ago

“I am so pleased with my laser eye surgery. My eye sight is better than 20 20 and everything from not having to find my glasses in the morning to getting ready to go out takes no time at all, as I always hated putting in contacts. I found contact uncomfortable, always found I got something in my eye when I put them in and got very dry eyes. Now I'm ready to go and have only had a very small amount of dry eyes in the morning which is rectifying itself. So glad I did it and would recommend to friends and family for sure.”

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Posted 12 years ago

“iol surgery and laser has changed my life completely . I couldnt beleive it when i could wake up in the morning and see instead of reaching for my glasses . I can now wear normal sunglasses on holiday . I used to have to wear my glasses going swimming it has given me so much more freedom . The staff during and after my surgery have been brilliant.”

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Posted 12 years ago

“After care that I am getting is great and assure me everytime that my eyes are getting better. So far I had very good experience with the optical express, and their way of prfessionalism and the staff all are great.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews