Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,222 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,222 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“customer experance and surgery was excellent, from initial check up through to all following check ups, was nervous but made to feel at ease and all procudures fully explained.”

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Posted 13 years ago

“Highly recommend lasik treatment. It changed my life”

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Posted 13 years ago

“I have had laser eye serguery in both eyes, and had re-treatment in my right eye. If I was in the same situation again, I would have it done no questions asked. In the work I do and sports I play it has made a big diffence to quality of life. I was very shot sighted (-7 in my left eye and -6 in my right eye), so because my eyes were so bad it has made a massive diffrence, and I would reccomend it to anyone thinking about it.”

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Posted 13 years ago

“Having been sceptical but very excited to have lazer eye surgery it was the best decision and I am very satisfied with the results. Will recommend anyone that wants a change of life to have this done if you do not want to rely on those expensive eye tests and glasses every time.”

Helpful Report

Posted 13 years ago

“As a child the journey of weakning eyesight started at a tender age of 12 years, since then I have been burdened with looking through apair of prescription glasses. Currently at aged 45 I have a new set of vision that I value and cherish and gives the freedom to do active sports and live life to the memoirs of vmy teenage years.”

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Posted 13 years ago

“Although I had some issues with appointment dates and so on, my complaint was dealt with very efficiently and had a satisfactory conclusion. I am very happy with my vision and with the overall service I received.”

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Posted 13 years ago

“brilliant”

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Posted 13 years ago

“very good, no problems.”

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Posted 13 years ago

“I am extremely satisfied and have now been discharged and don't need to be reviewed fro a year. It is brillient not having to wear glasses or contact lenses. I would definitely recommend laser surgery.”

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Posted 13 years ago

“Laser has changed my life, I now have no problems with my eyes. Would recommend it to anyone”

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Posted 13 years ago

“Best early Xmas present I've ever had - being able to properly see the Xmas lights was spectacular.”

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Posted 13 years ago

“I was so scared of the surgery especially i hate needles but there is not needles or pain while surgery but a little pain after it for few hours. Next day i was able to do most of my work while wearing sunglasses. But the result after few day is worth having gone through those pain”

Helpful Report

Posted 13 years ago

“From the initial consultation the staff at Optical Express have been nothing but friendly, helpful and knowledgable and this has continued after surgery. The surgery was quick, and only mildly uncomfortable, and well worth it, as now not only am I free from the hassle of contact lenses and glasses but I have better than 20/20 vision. Like many, I wish I'd had it done sooner and I am recommending it to friends and family without hesitation!”

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Posted 13 years ago

“This was one of the best experiences of my life. I cant thank all the staff at optical express enough.”

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Posted 13 years ago

“i feel much better, free to move without glasses, no contact lenses driness, hitchy. i would recommend anyone to do a laser surgery at optical express - the surgery was really easy, successful. my life i smuch better now - freedom !!”

Helpful Report

Posted 13 years ago

“I am still in awe that i can wake up and see! I am now obsessed and try to read every sign post and road signs just to check if I am "really seeing" things. Its been so comfortable that at times I forget I am not wearing specs and actually touch my nose whilst trying try to push these phantom specs up! As I have had spectacles since about 10 years of age, I always felt spectacles aged me and I definately have more confidence. I would defiately do this again if it was needed.”

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Posted 13 years ago

“very satisfied. It has changed my life. I work in the catering industry. No more steaming up.”

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Posted 13 years ago

“For the very first visit the whole team were always professional. They gave me the facts and there was no hard sell. The treatment was painless and the aftercare wonderful. Within hours I noticed the difference in my vision and every day it got better, now I have better than 20/20 vision. Thanks very much Optical Express.”

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Posted 13 years ago

“My experience was straight forward. Surgery took minutes. I did not feel anything. No pain or discomfort. I was able to watch tv that night with no problems. I had almost 20/20 vision the following morning. I would strongly recommend laser eye surgery.”

Helpful Report

Posted 13 years ago

“Better than 20/20 vision within 24 hours. Excellent customer service. Have already been recommending to family and friends.”

Helpful Report

Posted 13 years ago

Optical Express is rated 4.7 based on 4,222 reviews