Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having been sceptical but very excited to have lazer eye surgery it was the best decision and I am very satisfied with the results. Will recommend anyone that wants a change of life to have this done if you do not want to rely on those expensive eye tests and glasses every time.”

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Posted 12 years ago

“As a child the journey of weakning eyesight started at a tender age of 12 years, since then I have been burdened with looking through apair of prescription glasses. Currently at aged 45 I have a new set of vision that I value and cherish and gives the freedom to do active sports and live life to the memoirs of vmy teenage years.”

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Posted 12 years ago

“Although I had some issues with appointment dates and so on, my complaint was dealt with very efficiently and had a satisfactory conclusion. I am very happy with my vision and with the overall service I received.”

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Posted 12 years ago

“brilliant”

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Posted 12 years ago

“very good, no problems.”

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Posted 12 years ago

“I am extremely satisfied and have now been discharged and don't need to be reviewed fro a year. It is brillient not having to wear glasses or contact lenses. I would definitely recommend laser surgery.”

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Posted 12 years ago

“Laser has changed my life, I now have no problems with my eyes. Would recommend it to anyone”

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Posted 12 years ago

“Best early Xmas present I've ever had - being able to properly see the Xmas lights was spectacular.”

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Posted 12 years ago

“I was so scared of the surgery especially i hate needles but there is not needles or pain while surgery but a little pain after it for few hours. Next day i was able to do most of my work while wearing sunglasses. But the result after few day is worth having gone through those pain”

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Posted 12 years ago

“From the initial consultation the staff at Optical Express have been nothing but friendly, helpful and knowledgable and this has continued after surgery. The surgery was quick, and only mildly uncomfortable, and well worth it, as now not only am I free from the hassle of contact lenses and glasses but I have better than 20/20 vision. Like many, I wish I'd had it done sooner and I am recommending it to friends and family without hesitation!”

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Posted 12 years ago

“This was one of the best experiences of my life. I cant thank all the staff at optical express enough.”

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Posted 12 years ago

“i feel much better, free to move without glasses, no contact lenses driness, hitchy. i would recommend anyone to do a laser surgery at optical express - the surgery was really easy, successful. my life i smuch better now - freedom !!”

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Posted 12 years ago

“I am still in awe that i can wake up and see! I am now obsessed and try to read every sign post and road signs just to check if I am "really seeing" things. Its been so comfortable that at times I forget I am not wearing specs and actually touch my nose whilst trying try to push these phantom specs up! As I have had spectacles since about 10 years of age, I always felt spectacles aged me and I definately have more confidence. I would defiately do this again if it was needed.”

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Posted 12 years ago

“very satisfied. It has changed my life. I work in the catering industry. No more steaming up.”

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Posted 12 years ago

“For the very first visit the whole team were always professional. They gave me the facts and there was no hard sell. The treatment was painless and the aftercare wonderful. Within hours I noticed the difference in my vision and every day it got better, now I have better than 20/20 vision. Thanks very much Optical Express.”

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Posted 12 years ago

“My experience was straight forward. Surgery took minutes. I did not feel anything. No pain or discomfort. I was able to watch tv that night with no problems. I had almost 20/20 vision the following morning. I would strongly recommend laser eye surgery.”

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Posted 12 years ago

“Better than 20/20 vision within 24 hours. Excellent customer service. Have already been recommending to family and friends.”

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Posted 12 years ago

“After surgrey my vision was very good , but the following week , i had started to lose my near vison to the point i needed to use reading glasses to see peoples faces clearly , and can not see the instrument panel in the car clearly.My vision was now 1.25 . over the next few weeks it has remained the same , now at 0.75 so hoping this will slowly improve as this is not quite the result I had hoped for.I will need reading glasses due to my age , but had hoped it would be better than this. The staff have been very helpful and I would still recommend laser surgrey as it has changed the why I see the world , from -7.50 so a big improvement.”

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Posted 12 years ago

“I'm very happy with the results of my laser eye surgery, the initial operation was less painful than I had imagined and the healing process was a lot quicker than I expected. I've had a few issues with dry eyes but this is a small irritance easily rectified by using the drops provided. I would encourage anyone considering the surgery to go for it.”

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Posted 12 years ago

“Once the surgery has been performed is when the real work starts. Nick B in particular has been excellent throughout both my operations and the support and care he has shown has been nothing short of amazing. Excellent service from start to finish by him, he is a credit to the organisation.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews