Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 24th September 2021

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was fast, non paynfull sergery.could see straight after. and now after 1 month i can not even remember about feelling veraing contact lenses or glases.”

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Posted 12 years ago

“I would and have definietly recommend Optical Express to other family and friends, i have been very happy with the overall aftercare post surgey and i would definitly be sending more patients your way!”

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Posted 12 years ago

“I could tell that things were going well from the second I stood up from the laser surgery. My eyesight (although a little hazy and light sensitive) was already very very good! I had expected a lot of healing to be necessary before I saw the improvements. By the time I did my 24-hour checkup, I was reading the bottom lines on the eye charts! Today, at my 1 month checkup - I've got 2 lines better than 20/20 vision (20/10)! 1 bit of advice... always get someone to drive you home from the surgery. I got the train home from London, and the light sensitivity and tears made it an uncomfortable journey (sitting in a car with your eyes closed would be much better)... but after just a few hours nap, my eyes were generally quite comfortable. After 2 days, they were completely comfortable. and after a month, they're almost fully healed.”

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Posted 12 years ago

“Best decision i have made. absolutely priceless. has changed my life forever!”

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Posted 12 years ago

“Apart from some slight discomfort on the evening of the surgery it has been both pain and hassle free and I now have great vision that has made a huge difference to my everyday life. I have had a great experience at the store and with all of the staff I have encountered. I'm very glad that I had the surgery done.”

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Posted 12 years ago

“i had lazer eye surgery 2 years ago this month and i have never looked back. It has changed my life so much for the better. Beforehand i got to the stage i was dependent on my glasses for everything and still have difficulty reading small print (telephone directory etc) I no longer need glasses at all which is absolutely amazing. The professional attitude from all Optical Express staff has been fantastic and i never had any worries with regards approaching them for advice etc. Thank you for a great experience. Ann (Bangor)”

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Posted 12 years ago

“Glad I did it, my vision is better than 20:20 but do have to wear reading glasses more”

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Posted 12 years ago

“After having measles badly at five I was very short sighted. I had the standard NHS pink glasses with curly ear bits and really hated them, refusing to wear them. When old enough I had contact lens which were OK for many years but then about two years ago I kept getting eye infections and soreness which resulted in having to attend the eye hospital. I was forced into wearing the hated glasses again. I went to find out about having laser surgery nearly a year ago and haven't looked back. The staff at Optical Express have been very caring, helpful and informative. they have been extremely thorough in their care. It is great to no longer have to depend on glasses/contact lens. I have not had any trouble with eye infections since the treatment either.”

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Posted 12 years ago

“I never liked how i looked with glasses, i was teased at school and i lost all of my self-esteem. i knew that i could go 2 ways, i could have contact lenses or lazer eye surgery. i put off the surgery as i was scared and i thought i couldnt afford it. i was wrong. when i had the surgery it was painless, quick and i was made comfortable throughout the whole process. it was also affordable as i had it on finance which made it so much easier for me to have the surgery done as soon as i could. i am glad i had it done and i do not regret any part of it.”

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Posted 12 years ago

“After care consultation is excellent they really take the time to explain things, and dont discharge you until all is well. very happy with treatment”

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Posted 12 years ago

“I had my eyes lasered approx 4 years ago. This was the best thing I ever did and for me is a lifechanging experience. Highly recommended.”

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Posted 12 years ago

“ONE WORD TO DESCRIBE THIS TRESTMENT! AMAZING”

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Posted 12 years ago

“after having surgery my difference in sight is very noticeably better i can now read all small text at a distance without glasses. makes things so much easier when not having to wear glasses for sport and working on engines. wud reccomend optical express to anyone as the customer service was exceptional and very in formal.”

Helpful Report

Posted 12 years ago

“How you imagine the surgery will feel is nothing like how it actually does feel to have it done. The idea is pretty horrific, the actuall reality of it is a walk in the park. Regardless of what the surgeon or your friends say, you can't imagine it being as painless, as easy and as comfortable as it actually is to have it done.”

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Posted 12 years ago

“extremely satisfied with my experience”

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Posted 12 years ago

“Optical Express have went above and beyond to make sure I am comfortable and have my well being truly at heart. Laser eye surgery is fantastic, it had built my confidence and I am amazed at the great improvement to my vision. I have better eye sight than everyone I know and it is all down to the great staff and equipment provided by Optical Express. Thank you all.”

Helpful Report

Posted 12 years ago

“Before receiving the treatment I was a little apprehensive about it and some of my friends had said that they were worried about the treatment and thety thought tha I shouldn't get the treatment as it could "go wrong". However I went ahead with it and I couldn't be more pleased. Although I don't participate in any vigourous excercise; and others who don't wear glasses may say I didn't need to havethe treatment done, for me it has definitely been a good choice. Wearing glasses or contact lenses is a bit of a hassle and people who don't wear glasses have no way of understanding that it's the little things that really matter and annoy you when wearing glasses. Now that I don't need to wear them, life is just so much simpler. The treatment was simple and quick and the staff were always more than helpful and cheerful. I would definitely recommend it to someone else.”

Helpful Report

Posted 12 years ago

“After my surgery I have enjoyed being able to see clear without the aid of glasses or contacts. I have wore glasses since the age of 1 so it was a huge life changing opportunity to get the laser.”

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Posted 12 years ago

“Staff very good at explaining procedures”

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Posted 12 years ago

“After thinking about Laser Eye Surgery for many years I finally bit the bullet and decided to go for it and know I can honestly say "Why did I not do it sooner?" It truely has changed my life and im only talking a week and a half after having the Surgery. Let me start by saying how fantastic Optical Express were. They weren't the first place I had a consultation with but they were the place I chose in the end due to them just being so friendly and welcoming from the word go. (and they were cheaper!!) They provided me with so much information and answered all my questions. On the day of the surgery they went above and beyond to make sure that I was comfortable and felt at ease. The surgery for me was a very nerve racking experience and one very nice lady even held my (very clammy) hand throughout. They spoke to me throughout the procedure and explained each part as we went along and it really does only take less than 5 minutes on each eye. Once it was all over I was ready to go home, I rested and that evening I was watching tv and was already seeing the results. I can't say that I really experienced any pain. I opted to have the LASIK treatment which is less painful anyway but I was never in any major pain at all (and I have a low pain treshold). On my 24 hour check up I was told that I was already acheiving 20/20 vision which was amazing. My vision is now better than it ever was with contact lenses or glasses and I couldnt be happier. Thank you to Optical Express for giving me my new eyes and I would 110% reccommend them to anyone and everyone.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews