Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

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Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“it has just been an amazing experience.just to wake up in the morning and being able to see again correctly for the first time in 30 years.just wish i had done it years ago.”

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Posted 12 years ago

“I had eye surgery because I wanted to wear non presciption sunglasses on holidays and especially swim and do snorkelling without problems. I look forward to my next holiday where I will be able to go swimming and scuba diving.”

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Posted 12 years ago

“First 24 hours after laser treatment was so painfull and discomfort, but after i did get better, and now im satisfied with my vision”

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Posted 12 years ago

“I am very happy with the service I received and the outcome of the surgery. I suffered from extremely dry eyes before the surgery and I was given drops to rectify this problem, it was a long process of putting drops in and re-visiting to see if my eyes were ready for the surgery. I am pleased that the surgeon wouldnt perform the surgery until my eyes were ready, this really gave me peace of mind. I would definitely recommend optical express to my friends and family.”

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Posted 12 years ago

“I cannot praise optical express staff enough and I would have no hesitation in recommending to friends and family. From the shop staff to the medical staff on the day of my laser treatment. I was nervous but they put me at ease. I wish I had done this years ago. Thanks to everyone at Optical Express. 1st Class !!!!”

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Posted 12 years ago

“MY VISION IS SO MUCH BETTER NOW THAN IT EVER WAS WITH GLASSES OR CONTACT LENSES, MY EYES WERE A LITTLE DRY TOO BUT I HAVEN'T NOTICED THAT GET ANY WORSE WITH SURGERY. IM VERY HAPPY WITH RESULTS!”

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Posted 12 years ago

“Laser eye surgery was 100 times better than I ever expected it to be. Many friends have had the surgery and sang it's praises, but I was unsure it was the option for me. I'm so glad I had the surgery done, my vision is amazing, my biggest problem was glare and night time driving, this is constantly improving. My vision is perfect! I couldn't be more pleased! Thanks! :)”

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Posted 12 years ago

“I am very satisfied with the result of the surgery. It was a bit scary to do it and painfull afterwards, but worth doing. I am now feeling like I have never had glasses in my life. It is great.”

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Posted 12 years ago

“I am wearing glasses for more than 20 years. It is quite amazing when you feel that you don't have to wear glasses any more. The whole journey is like a magic, definitely encourage other to go for it.”

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Posted 12 years ago

“Before Lasek surgery I was dependant on glasses and contact lenses. Waking up each day and being able to see clearly straight away has been an amazing experience. My quality of life is now so much better. The customer service and aftercare at Optical Express has been second to none. I would readily recommend Laser eye surgery with Optical Express.”

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Posted 12 years ago

“I was very nervouse about the procedure, however everyone was very reassuring. It was extremely painful the day of the operation, but calmed down in the evening. I went back to Optical Express many times after the procedure for reassurance. I was made to feel very welcome and I was reassured by the staff. They did not mind me making extrra appointments, which I was very grateful about.”

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Posted 12 years ago

“Never found glasses comfortable and had extremely dry eyes when wearing contacts. Now I wake up with perfect vision and never have the clouding over from contacts, and dont need to rub my eyes. Has made a massive difference to my life and I am a happier person because of it. Best decision ever made!”

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Posted 12 years ago

“A very professional service, fantastic results and excellent aftercare. A fantastic service and result which will be recommended to others.”

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Posted 12 years ago

“Overall pretty good, looked after well, since my first surgery last April up to now”

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Posted 12 years ago

“My quality of life has improved after surgery.I feel more independent now.My confidence has improved.Its a new world for me now.”

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Posted 12 years ago

“I was a bit scared and nervous the day of the surgery. Due to medical reasons, I was told by the doctor that I was borderline and they may not be able to do the surgery until he did further checks. I was pleased that he double check and carried out the extra checks for me. He was given the go ahead to perform the surgery. I was very nervous during the surgery. Luckily, it was quite quick. I followed the aftercare advise and so far I have been very satisfied with the results and how my eyes have healed. Today, my vision was a bit blurred and I called Optical Express. They quicky fit me in to check that nothing was wrong with my eyes. They have confirmed that my eyes were just a bit dry and should continue using the drops more frequently. They have booked another follow up appointment in 6 weeks.”

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Posted 12 years ago

“I found my experience with Optical Express to be a happy one, my vision is getting better by the week, and i'm very pleased with the outcome. I would recommend them to my friends.”

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Posted 12 years ago

“Taken through the whole procedur very competently and professionally by all staff. No dicomfort whatsoever during the procedure. Instantly amazed at the result - could read right away. Short sleep after got home and no analgesia requird. Initial issues with night distance vision but had been made aware of these beforehand and was not over concerned. These have improved constantly and main issue at present is dry eyes but this also getting better. A greatly beneficial experience, supported by great staff. I recommend to everyone.”

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Posted 12 years ago

“very happy with my new vesion”

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Posted 12 years ago

“I had lasik eye surgery and now no longer have to wear corrective lenses or glasses. The procedure was a little uncomfortable and the first week was a little trying but that was the be expected and at this point (1 month later) I can say I regret nothing. My vision is clearer than when I used to wear glasses and my eyes are pretty much back to normal. Basically... I'm happy with my experience”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews