Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

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4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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0800 023 20 20

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customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

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Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

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“I had considered laser surgery for some time The experience at Optical Express was very positive as a whole and I am very satisfied with the outcome even if there is still a prospect of a minor top up treatment.”

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Posted 12 years ago

“The whole experience has been life-changing. The difference I noticed straight away was amazing and by the next day I knew 100% I had done the right thing. After 3 months still convinced. No more reaching for contact lenses or glasses. No more dropped lenses! No more worries about activites and should I wear glasses or contact lenses. No more worries about being out and about and getting something in my eye while wearing lenses. It has been great, so glad I had this done. Big thanks to Mr George and all the team.”

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Posted 12 years ago

“I can't state enough for anyone that needs glasses or contacts to get laser eye surgery. My eyesight is better than ever before and it has made such a huge difference to my work and social life. No more worrying about having to put contacts in and out or the discomfort of glasses. I would recommend Optical Express to anyone without a second thought! All the staff were totally helpful and helped me through the whole process without fault. Thank you for improving my day to day life, it has helped me out so much!!”

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Posted 12 years ago

“3 months on from having my eyes done i am more than happy with them, would recomend to anyone with vision issues. its changed everyday life having my eyes lasered :)”

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Posted 12 years ago

“Did not experience any severe problems during and after the surgery. Doctor was friendly and explained all process beforehand. Staff for after treatment examinations very friendly, with a few exceptions. Only issue was when I had the one-week aftertreatment examination in Nottingham when I had to wait for more than an hour. Issues associated with surgery: No pain or severe discomfort. Dryness of the eyes is the main issue.”

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Posted 12 years ago

“A strange procedure but very worth it. My vision has never been so good.”

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Posted 12 years ago

“I found the whole experience overall fantastic, the aftercare has been second to none.”

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Posted 12 years ago

“I had a brilliant experience, although I had minor complications everything was dealt with in a way that made me feel supported and looked after.”

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Posted 12 years ago

“The staff at both Bristol and Harley Street have been reassuring and helpful from start to finish. The surgery was quick and made easy by the support of the staff, and has improved my quality of life drastically. I could not imagine life with glasses now. Thanks!”

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Posted 12 years ago

“I would recommend laseer eye surgery to anyone and my advice would be to anyone thinking about it to go ahead and do it.”

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Posted 12 years ago

“Having the laser eye surgery has been the best thing that I ever did. I have better than 20/20 vision which is incredible as I have needed glasses for over 35 years, so to say that I have been given the gift of sight I think is an understatement. I cannot rate Optical Express enough, the efficiency, the friendliness and the overall care and competence of the staff has been outstanding. The surgery itself was a doddle and I was made to feel at ease and comfortable at all times. There was no pain during or after the surgery, just some discomfort that I slept through as instructed and straight away after the surgery I could see clearly without my glasses! Fantastic.”

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Posted 12 years ago

“I am so glad I chose Optical Express to carry out my Lasek procedure. Staff are extremely friendly and very reassuring. My surgeon Dr Jonathan Carr was brilliant, he talked me through the procedure step by step. Would definitely recommend Lasek and Optical Express. A very happy customer with 20:20 vision!!!!!”

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Posted 12 years ago

“Just being able to wake up in the morning and to see my clock on the wall is brilliant..I would reccomend lazer eye surgery with optical express to any one that could have it done! I can now enjoy hobbies like surfing without worrying about not being able to see the wave! :D”

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Posted 12 years ago

“It has freed me from the tie of wearing contacts and glasses every day and made my life so much easier”

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Posted 12 years ago

“When I first enquired about laser eye surgery, I was unsure about the whole process and whether or not you could actually see clearly after the surgery. After my initial appointment I was still a little doubtful but after actually having the surgery, my vision is perfect! It is as if my eyes have been 'cleaned' and I'm still shocked at how bad my eyes were without glasses and before surgery. Even after an hour or so my eye sight was so much better - I could clearly see the TV and faces were defined without a blurry mass of features. I think the best experiance was going to watch a film, at the cinema, without needing to remember to take my glasses and 3D films are no longer a logistical nightmare and balancing act! It is amazing how my new sight has improved my every day life and not needing a prescription with better than 20/20 vision is the best feeling ever!”

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Posted 12 years ago

“always thought of this for years. got a txt one day askin if i wanted to be in with a chance of winning laser eye surgery and sort of had an idea that it was only a take on to lure people in but im glad i txt back yes and eventually an appointment was set up to see if i was suitable but still thought it would be a long long time before i ever got it done but i left optical express that day with a date for surgery and i only wish i had it done years ago”

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Posted 12 years ago

“I had thought about doing laser eye correction for many years and always put it off, but finally got round to doing it last year and never looked back! I had severe dry eyes and still do but after alot of hard work on your part it was approved for the surgery. I am back now after 3 months and it is great my sight is much better than even when I had contacts in, I still have dry eyes but even still it is much better and would recomment Optical Express for their professionalism, kindness, always accommodating and great staff.”

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Posted 12 years ago

“Laser eye surgery has given me the freedom of doing things without glasses. I can play my favourite sports without worrying about glasses. Also I can watch 3D movie better.”

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Posted 12 years ago

“The surgeon i had known his stuff he change the laser i was going to have due to his experience, and he was very friendly what always good when your nervous. my vision now is as good as wearing glasses without the hassle of having to wear glasses. Doing sports now is so much better as my vision is very good. i would recommend this to anyone.”

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Posted 12 years ago

“If I could go back in time I would have had laser eye surgery much sooner. It was quick, painless and I still can't believe the difference it has made to my day to day life.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews