Optical Express Reviews

Name: Optical Express
Rating: 4.67

4.7 Rating 4,219 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

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Metrics

4.7

Based on 4,219 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 33%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

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Phone:

0800 023 20 20

Email:

customerfeedback@opticalexpress.com

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Optical Express 1 star review on 25th July 2025

This WhatsApp Number +1 (326) 209-0325 Really Assisted Me In Recovery My €172k From Scammers

Optical Express 5 star review on 6th October 2021

Suthiwa Jewkes

Optical Express 1 star review on 24th September 2021

John Binnie

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my eyes done on 08 Aug 2008 and it was the best thing I have ever done. Only a person who wears lenses or glasses could understand the real difference. To get up in the middle of the night and see ! Not to find lenses all gone hard at the side of the bed where you have missed the contact lens pots. No more eye infections, tired or itchy eyes. To jump in the pool and go swimming. I still rave about the convenience. From beginning to end it was so easy. No pain at all. I could see within hours. And even better still I have recommended friends and family. They have received their lives back and I have been paid for it with the referral scheme. Optical Express were amazing and Laser Surgery was and is still the best money I have ever spent !”

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Posted 12 years ago

“very happy with the treatment and the aftercare treatment. couldnt recommend it anymore to people,”

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Posted 12 years ago

“changed my life, hated glasses, would recommend to any one who was frightened of have the treatment , brilliant ,very happy with the result”

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Posted 12 years ago

“This has been one of the best things i have ever done. The staff from the minute i entered for the first appointment right through to surgery and after care have all been so helpful and considerate. I am so pleased with the experience i have had at optical express and would reccommend it too anyone considering it.”

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Posted 12 years ago

“Thoroughly pleased with service and results”

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Posted 12 years ago

“everything was made very clear and I was never unsure what was going to happen. the recovery of my eyes has been better than I expected.”

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Posted 12 years ago

“well looked after very happy”

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Posted 12 years ago

“The Staff have been pleasent at all time. The surgical team could not have been more reassuring or calming on the day of surgery. I am so happy that I chose to have the surgery and haven't looked back since.”

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Posted 12 years ago

“Really pleased I had it done, cant express enought how simple and painless the whole procudure has been.”

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Posted 12 years ago

“Having my eyes lasered was the best thing i have ever done, the freedom of not having to wear glasses. I could never get on with lenses so this was my best option. running was never fun wearing glasses especially when it was raining, now i don't even have to think about it. just briliant.”

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Posted 12 years ago

“treated very well,the whole experience was pain free.”

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Posted 12 years ago

“throughout the whole experience the staff have been helpful and attentive, the company should be proud of the service they provide.”

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Posted 12 years ago

“Having had my laser eye surgery done almost 6 years ago, I would say it has been one of the best choices I have ever made. Previously I required prescription glasses only for distance, but it got to the point where I was wearing them all the time. I also had prescription sunglasses and contact lenses to use also, so after having my laser surgery I no longer needed any of these and now I feel I have so much more freedonm to do things. I had my eye appointment in tne morning and by tea time that day I was able to see unaided, it was great. My brother is now going to have his eyes lasered and has been asking me how I feel about mine. I have told him to go for it, as it will be one of the best things he will have done. What a difference.”

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Posted 12 years ago

“Well worth the money, it has improved all aspects of life.”

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Posted 12 years ago

“Wonderful to see without lenses.”

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Posted 12 years ago

“very happy from day one and have recommended it to many people”

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Posted 12 years ago

“All the staff were great, any concerns or doubts were quashed and I felt totally at ease during the surgery and with the aftercare”

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Posted 12 years ago

“i am very pleased with the results, and the after care i am recieving, the staff are very helpful and friendly and everything is explained as you go along, all questions are aswered, i would definatly recomend to others”

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Posted 12 years ago

“I have had a good overall experience, I am a little worried about the difference between the eyes and hope that this will improve in the next three months. I understand that I am in the 10% of people that may need to have further corrective surgery, this is fine, I would like this if it does correct the inbalance. Nottingham Store: Exceptional treatement and care. Derby Store: The team have been great from start to end and in aftercare.”

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Posted 12 years ago

“I was very happy with the way i was treated and all the staff were very friendly they helped me with any questions or problems i had. They saw me on time for all me appointments so i wasnt waiting long. They helped me understand the aftercare and explained it to me in detail so i would not get it wrong.”

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Posted 12 years ago

Optical Express is rated 4.7 based on 4,219 reviews